What is Whatfix?
Pros from reviewers
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Easy integration and user-friendly: Whatfix is easy to integrate with various platforms and is user-friendly, making it easy to implement new processes or programs
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Improved customer support: Whatfix allows for the provision of hands-on support to customers, reducing the number of calls and support tickets, and thereby saving on support costs
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Quick guide generation: The software enables quick creation of guides in various languages, which can be easily converted to PDFs and videos, making it a valuable tool for user education
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Exceptional customer service: The customer service from Whatfix is highly commended by users, with quick problem-solving and constant availability of support staff.
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Cost-effective with superior features: Whatfix offers the same or more features than its competitors at a more competitive price, making it a cost-effective solution for businesses
Cons from reviewers
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Overly enthusiastic communication: While the company values user feedback, their communication can sometimes be overly enthusiastic or awkward, which may not resonate well with all users
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Limited analytics functionality: While Whatfix provides analytics, the functionality could be more comprehensive to help users identify issues more easily and understand how the software is performing
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Challenging content organization: The organization of content within Whatfix can initially be confusing and require some time to become intuitive, potentially slowing down the onboarding process
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Limited mobile availability: Despite its comprehensive features, Whatfix is not fully optimized for mobile use, which can be a hindrance for users who primarily operate on mobile devices
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Complicated initial setup: The initial setup and configuration of Whatfix can be complex and time-consuming, especially for users who are not tech-savvy or familiar with the software.
Main features
Starting Price
Free Plan
User Engagement Features
Multilingual Support
Integration Capabilities
Analytics
Interactive Guides
Starting Price
N/A
Free Plan
No
User Engagement Features
Multilingual Support
Integration Capabilities
Analytics
Interactive Guides
How Whatfix compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Whatfix best for according to our reviewers?
Customer Support Teams: These users can use Whatfix to decrease customer calls and offer self-help instructions, with the ability to create user-friendly and intuitive flows
Software Developers: Whatfix enables these users to create interactive guides, enhancing real-time understanding and task performance within a software application, and provide superior data to their development teams.
New Client Onboarding Teams: Whatfix can transform the onboarding process, allowing these users to incorporate additional features into their software without requiring the development team's input
Top Management of Large Companies: These users can benefit from Whatfix's ability to provide hands-on support and quickly generate guides, reducing the number of calls and support costs
SaaS Companies: Whatfix allows these users to educate their clients about their system, with excellent support and quick response times, saving hours of communication and making the implementation of new processes easy
Whatfix Reviews
4.6
Whatfix rating
4.8
Ease of use
4.8
Customer service
4.6
Value for money
4.8
Likelihood to recommend
4.6
Features
19 Whatfix Reviews
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Sandra J
Customization Delight: Whatfix's Impressive UX Design Options
As a UX designer, I was impressed by the customization options offered by Whatfix. It allowed us to create guides that matched our brand identity perfectly
August 13, 2024
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Laura W
Exceptional Support and Seamless Integration
Firstly, I have to mention that the customer service from Whatfix is the best I've ever experienced. They are quick to solve any problems and our account manager is always available to assist. Their customer support team is truly exceptional. Secondly, the integration with our CRM has been vital. It offers 24/7 support to our users and has decreased the number of support tickets. We can guide our users to Whatfix content for help or training, providing them with immediate support. I can't think of any downsides. Initially, there was a slight learning curve, especially with the tag functionality, but once you get used to the steps, creating content becomes fast and easy.
August 3, 2024
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Diane Smith
Thriving with Whatfix: A Game-Changer in User Onboarding!
We had difficulties onboarding users with our previous help center, but Whatfix's task list and guided walkthroughs have greatly enhanced this process. Since we started using Whatfix, we've seen a reduction in support tickets and phone calls. It's still early days, but it appears that users who joined post-Whatfix implementation are less likely to churn. I personally enjoy creating walkthroughs with Whatfix, but the standout feature is their exceptional customer support. My support specialist, Rep, is always ready to assist with everything from setup to maintenance. If I had to point out a downside, it would be that the analytics functionality could be more comprehensive to help identify issues more easily. However, this is a minor issue as Rep has been extremely helpful in ensuring I understand how Whatfix is performing with our app.
July 30, 2024
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Forrest M
Revolutionizing Software Training with Whatfix's Interactive Guides
As a software trainer, Whatfix has revolutionized how we conduct our training sessions. The ability to create interactive guides has made our sessions more engaging and effective
July 23, 2024
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Paul R
Whatfix: Empowering Customers and Streamlining Support
As a customer support representative, Whatfix has been instrumental in reducing our ticket volume. The self-help feature empowers users to solve their own issues, freeing up our team to focus on more complex problems
July 13, 2024
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John Garcia
Whatfix: A Game-Changing User Onboarding Tool for Product Managers
As a product manager, I found Whatfix to be an excellent tool for user onboarding. The interactive guides help new users navigate through our software with ease, improving user adoption rates
July 6, 2024
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Kathleen J
Whatfix: An Effective Tool for Product Demos
As a sales executive, I found Whatfix to be an effective tool for product demos. The interactive guides helped potential customers understand the value of our software quickly and easily
June 30, 2024
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Elijah Williams
Unlocking Digital Mastery with Whatfix
With Whatfix, I can make data-driven decisions and provide superior data to my development team, while also guiding our customers through our app. The customer service is outstanding. Once I understood how to use the tools, I realized the possibilities were limitless. However, with so many features and options, it was somewhat challenging to decide what to focus on.
June 23, 2024
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Debra B
Efficient Platform for Interactive User Manuals and Guides: A Whatfix Review
As a technical writer, Whatfix has made my job easier by providing an efficient platform for creating user manuals and guides. The ability to add tooltips and popups has made our documentation more interactive and user-friendly
June 15, 2024
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Flynn S
Exploring Whatfix: Streamlining Tasks with Interactive Guides
Whatfix enables me to create interactive guides featuring tooltips, pop-ups, and overlays, enhancing real-time understanding and task performance within a software application. This minimizes the learning curve and increases productivity. However, I found the initial setup and configuration of Whatfix to be complicated and time-consuming. Depending on the software's complexity and the required customization, creating and maintaining interactive walkthroughs or guides can demand significant effort.
June 8, 2024
