General information about Walkme
WalkMe is a cloud-based, interactive guidance and engagement platform designed to simplify the user experience. It provides step-by-step guidance, making it easier for users to navigate through complex software and websites.
WalkMe uses artificial intelligence to predict user needs, offering real-time support. It's ideal for training purposes, onboarding new employees, or helping customers self-serve.
WalkMe is adaptable across multiple platforms including websites, apps, and various systems. Its key features include analytics for tracking user behavior, automation of repetitive tasks, and customization of user paths.
WalkMe enhances productivity by reducing the need for extensive training or technical support.
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See alternatives to Walkme like Intercom or Whatfix.What is Walkme used for?
WalkMe is a valuable tool for small businesses looking to improve their efficiency and productivity. It guides users through complex software processes, thereby reducing the time and resources spent on training. For example, a new employee could be guided through the process of using a complex accounting software, thus minimizing errors and speeding up onboarding. Moreover, WalkMe uses AI to anticipate user needs, providing real-time support. It also provides valuable insights into user behavior, helping businesses optimize their processes.Walkme features
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Artificial Intelligence
WalkMe uses AI to predict user needs, offering real-time support and enhancing productivity -
Cloud-based Platform
WalkMe is a cloud-based platform, allowing for easy access and updates from any location with internet access -
Cross-Platform Adaptability
WalkMe is adaptable across multiple platforms including websites, apps, and various systems, making it versatile for different user needs -
Analytics and Automation
Key features of WalkMe include analytics for tracking user behavior and automation of repetitive tasks, reducing the need for extensive training or technical support. -
Interactive Guidance
The software provides step-by-step guidance to simplify user experience and navigation through complex software or websites
18 Walkme Reviews
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Lawrence S
Superb Tool for Product Walkthroughs and Onboarding
I consider WalkMe a fantastic tool with a multitude of features that aid in product adoption and onboarding issues resolution. It has extensive features that help in creating walkthroughs, onboarding lists, and tool tips. However, I find it challenging to navigate and locate items. I value the vendor's response and their suggestion to utilize the Customer Community and Playbook resources. They provide a plethora of resources and templates to optimize the use of their Digital Adoption Platform. I am excited to continue our discussions on the Customer Community.
August 5, 2024
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Denise B
WalkMe: A Commitment to Excellence
Lastly, the continual updates and improvements to WalkMe show a commitment to excellence. It's clear that the team behind this software is dedicated to providing the best possible product.
July 29, 2024
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Marilyn M
Tailoring WalkMe: Unleashing Customization for Optimal Fit
The customization options in WalkMe are a major plus. I can tailor the software to fit my specific needs, which has been incredibly beneficial
July 23, 2024
Walkme: Pros & Cons
Pros
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User-friendly interface: WalkMe offers an intuitive and easy-to-use platform, making it accessible for individuals with varying levels of technical skills
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Increased productivity: By providing step-by-step guidance, WalkMe can help users navigate complex processes more efficiently, thereby increasing productivity.
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Onboarding and Training: WalkMe provides interactive guides and prompts that can effectively train users on how to use a new software or system, reducing the need for extensive training sessions
Cons
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High cost: WalkMe's pricing can be prohibitive for small businesses or startups
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Complexity: The software has a steep learning curve and can be difficult to use without proper training
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Limited customization: While WalkMe offers a range of features, there may be limitations in terms of customization and flexibility.
Why is Walkme better than other Customer Experience software?
Walkme is more versatile than Heap: 85 vs 59
Walkme is better at number of features than Lemon learning: 85 vs 52
