General information about UserGuiding
UserGuiding is the ultimate solution for simplifying your user onboarding process. With its effective walkthroughs, you can ensure that your customers have an in-depth understanding of exactly what your product or service is offering. By easily improving your user experience without the need for any coding, UserGuiding allows you to create step-by-step guides and checklists that empower your customers on their journey and decision-making.
One of the greatest advantages of UserGuiding is the ability to customize your own interface. With the option to add GIFs, videos, and images, you can create user guides that are visually appealing and engaging. The use of hotspots is also a great feature that allows you to highlight specific product features and provide tips to your users.
The best part is that getting started on UserGuiding is incredibly easy. You don't have to be an expert in coding in order to improve your customer onboarding experience. UserGuiding provides all the necessary resources, from product tours to onboarding tools, to ensure that you have everything you need to make the most out of this powerful SaaS.
So, if you're looking to simplify your user onboarding process, improve your user experience, and provide your customers with the tools they need to succeed, UserGuiding is the answer. Don't miss out on this incredible opportunity to take your business to the next level. Explore the amazing SaaS deals and resources available on Secret and start growing your business while saving on costs.
See alternatives to UserGuiding like Intercom or Pendo.
Expert review on UserGuiding
You’ve built and launched your product, now it’s time to introduce it to your customers. Of course, you want to show off all the features and qualities but passing 2 hours on a video call with your users is not only going to have you repeating the script in your sleep, but will also bore your customers to tears… 😴💤
UserGuiding is a user onboarding and product adoption platform that helps you create interactive onboarding experiences for your users 🚀 The comprehensive tools and features provided by the SaaS tool helps you build a seamless onboarding process, ensuring your users understand and use your product effectively. Create interactive walkthroughs, tooltips, product tours, and in-app messages to engage your users and drive your product adoption 💡 Features like segmentation and customization allow you to provide a unique experience to each of your customers. What’s more, Userguiding’s analytics give you valuable insights into the performance of your onboarding process, understanding what you need to improve and finding out where different user segments are having trouble. It’s time to show off your product! 💪
UserGuiding is a great solution for a variety of businesses across different industries that are looking to improve their user onboarding and product adoption 🌟 SaaS companies, in particular, can take advantage of the features, ensuring their customers are aware of all of the important aspects of your product and know exactly how to put your product to use 🤝 UserGuiding’s user-friendly interface and customization options allow you to tailor the onboarding experience to your users’ specific needs and your business’s branding. UserGuiding even integrates with your favorite tools, from CRM to project management, including HubSpot, Slack, Zendesk and Asana, meaning you have valuable insights into your users’ behaviors. Start making data-driven decisions when it comes to your onboarding process! 📈
UserGuiding has 3 different pricing plans available for you to choose from and provide the optimal onboarding experience to your users. Get 50% off UserGuiding’s Startup plan for 6 months with Secret and save up to $297! 💰
- More details about UserGuiding's pricingsTop alternatives to UserGuiding’s user onboarding and product adoption platform include Intercom, Appcues, WalkMe and Pendo. Discover great deals for tools like these and more on Secret to start saving! 💸
- More alternatives to UserGuiding
Customer Success Manager
What is UserGuiding used for?
UserGuiding is a game-changer for small businesses seeking to streamline their user onboarding process. It provides intuitive walkthroughs, helping customers grasp the full potential of your product or service. For instance, a small e-commerce store can use UserGuiding to create engaging step-by-step guides for new users, making the shopping experience seamless. The software's customization features allow businesses to add visual elements like GIFs or videos, enhancing user engagement. Plus, its hotspot feature can highlight key product attributes, like a unique checkout feature in an online store. Best of all, no coding skills are required, making it accessible for all businesses.UserGuiding pricing
Basic
$129
/ month
Up to 2,500 monthly active users
Access to NPS, integrations and user identification
Email and chat support
Professional
$499
/ month
Up to 20,000 monthly active users
Unlimited Guides, hotspots and checklists
No Userguiding branding
Full access to customer support
Corporate
$999
/ month
Custom monthly active users
Fully customizable including CSS
Personalized coaching
SLA and DPA
UserGuiding features
UserGuiding provides all the necessary features to facilitate your customer onboarding
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User feedback
Receive detailed feedback from your users about their experience using your product or services, allowing you to make targeted improvements and enhance user satisfaction.
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Segmentation
Segmenting your customers allows for the personalization of your different walkthroughs and onboarding guides. Users can be categorized according to different characteristics, for example language, referrals, country, etc. With more interesting suggestions, your customers will be happier with the journey they experience with you and your team.
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NPS Surveys
Net Promoter Score surveys give you a deeper insight into your customers and how satisfied they are with your products and services. UserGuiding helps you gather the responses needed so you can listen to your customer’s feedback and act on it.
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Goal Tracking
Become more productive and efficient with your team and assign goals for each user so everyone knows what they should be doing. You can track your team’s performance and progress throughout with your own checklists. Achieve your goals faster and increase your team’s motivation at the same time.
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Analytics
Analyze the data received from your customers so you can make adjustments and ensure the perfect onboarding experience. UserGuiding will provide you with all the necessary statistics like how many views you received on your walkthrough or how many users completed the onboarding process. It is then you who makes the decisions.
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Multi-language support
Expand your reach by creating walkthroughs in multiple languages, ensuring that all of your users feel comfortable and confident using your product or service.
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Customizable walkthroughs
With UserGuiding, you can easily create and customize walkthroughs for your users, providing them with easy-to-follow guidance every step of the way.
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In-app messaging
Keep your users engaged and informed with in-app messaging, allowing you to communicate important updates and information directly to their screens.
20 UserGuiding Reviews
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Eugene
Enhancing User Experience and Gaining Valuable Insights with UserGuiding
UserGuiding has not only improved our user experience but also provided us with valuable insights into user behavior, helping us continually improve our product.
August 18, 2024
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Gary
Effortless User Onboarding with UserGuiding
UserGuiding is a user-friendly and affordable software for making product walkthroughs. I can swiftly create comprehensive onboarding flows. The team is highly responsive and always looking for feedback to improve the product. Despite its lack of mobile support, it's not a major problem.
August 11, 2024
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David
Boosting Engagement with UserGuiding!
Overall, my experience with User Guiding has been excellent. It has boosted sales at Popupsmart through its smart analytics system. The more problems I identify, the quicker I can offer solutions to our customers. As a digital marketer with limited coding skills, User Guiding enables me to create and use onboard flows without any technical knowledge. I used to depend on multiple tools to segment my users based on their needs, browsing behaviors, and geographical locations, but User Guiding has proven to be a comprehensive tool for precise customer segmentation. Also, with the help of NPSs, I can clearly understand our customers' and leads' opinions, product experiences, and thoughts about us, allowing me to act based on the feedback we collect through User Guiding. Although they don't provide free chat on their website, the team is quick to respond via email and works hard to resolve any issues as soon as possible.
August 4, 2024
UserGuiding: Pros & Cons
Pros
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Support: Customer support is available 24/7
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Pricing plans: The software tool is affordable for SMEs and startups
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Ease of use: The no-code platform makes developing user integration processes effortless
Cons
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Technical knowledge: Certain skills are required to take full advantage of the platform
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Basic layout: UserGuiding's watermark cannot be removed
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User interface: Customization options when designing the user interface are not very good
Why is UserGuiding better than other Customer Experience software?
UserGuiding is better at customer support than Pendo: 4.8 vs 4.5
UserGuiding is better at ease to use than Pendo: 4.8 vs 4.0
UserGuiding is better at value for money than Pendo: 4.7 vs 4.3
UserGuiding has better positive reviews compared to Walkme: 98 vs 87
UserGuiding is better at customer service than Walkme: 4.8 vs 4.5
UserGuiding is easy to use compared to Walkme: 4.8 vs 3.5
UserGuiding pricing plans are more competitive than Walkme: 4.7 vs 3.9
UserGuiding is better at number of features than Walkme: 98 vs 85
