What is Outreach?
Pros from reviewers
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Outreach transforms outbound sales process: This software is specifically designed for sales organizations, making outbound sales highly scalable and manageable. It provides a comprehensive solution that outperforms other options in the market
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User-friendly interface and functionality: Outreach has a user-friendly interface and functionality, making it easy to set up sequences with personalization, link content, and create snippets for inserting different images or content features. It also provides reporting metrics within the sequence to assess the effectiveness of the messaging.
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Superior task management: Outreach's task management system is top-notch. It allows for the creation of tasks as steps in a sequence, such as connecting with someone on LinkedIn, and generates these tasks in the system when a prospect reaches that point
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Automation features: Outreach offers excellent automation features that have revolutionized sales strategies. It aids in maintaining a steady rhythm in communication efforts, such as emailing, calling, and sending LinkedIn messages, making it easier to keep up with client follow-ups
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Streamlines engagement process: Outreach helps sales teams automate the engagement process, making it easier to reach potential opportunities with sequences and templates. It streamlines engagement with prospects and leads, and automates tedious sales and marketing tasks
Cons from reviewers
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High learning curve: Outreach has a steep learning curve due to its various nuances, requiring significant training to fully understand and utilize its features
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Frequent crashes and unreliable features: Recent updates have made the software unreliable, with frequent crashes and non-functional features such as live reporting
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Ineffective task management for multiple users: While Outreach automates many sales and marketing tasks, it's not as easy to divide tasks among a group when managing multiple users compared to running individual tasks and automations
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Outdated editing tool: The editing tool for templates and snippets is outdated and hard to use, with issues in spacing, character size, and overall formatting.
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Poor customer service: Many users have reported poor customer service experiences, with unresolved issues and vague, unhelpful responses from the support team
Main features
Starting Price
Free Plan
Lead management
Performance tracking
Integration with other tools
Personalization
Sales process automation
Starting Price
N/A
Free Plan
No
Lead management
Performance tracking
Integration with other tools
Personalization
Sales process automation
How Outreach compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
In the ever-evolving digital marketing landscape, businesses have a plethora of tools and platforms at their disposal to streamline their operations. Two prominent players in this space, Apollo.io and Outreach, offer unique solutions for marketing and sales automation, each with its distinct approach and strengths.
Apollo.io stands out as a comprehensive marketing automation platform that not only streamlines email marketing campaigns but also effectively manages and accelerates the sales pipeline. Its defining feature is its holistic approach to marketing and sales automation. Apollo.io boasts a wide range of capabilities, including advanced lead scoring, prospecting, lead enrichment, and a robust set of analytics tools. On the other hand, Outreach distinguishes itself as a specialized platform primarily focusing on email marketing and sales engagement. Its core strength lies in simplifying and automating email outreach campaigns. Outreach offers a user-friendly interface that even...
Outplay and Outreach are both prominent platforms in the sales engagement and automation landscape, but they cater to different user needs and business models. Understanding the differences between them can help you choose the right tool for your organization.
One of the key differences lies in their pricing structures. Outplay offers a more straightforward and potentially cost-effective pricing model that is based on the number of users, making it ideal for small to mid-sized businesses looking to maximize their budget. In contrast, Outreach has a tiered pricing model that scales with the features and support level required, which can make it more suitable for larger organizations or those needing extensive customization and integration capabilities.
Another significant difference is in the user interface and usability. Outplay is known for its intuitive and clean interface that simplifies the user experience, making it easier for teams to adopt and use effectively without a steep...
Who is Outreach best for according to our reviewers?
Sales Development Representatives (SDRs): Outreach equips SDRs with robust tools to expand their outreach efforts. It automates emails and updates prospect statuses automatically, saving a lot of time. The sequences feature allows for timing, automation, and sending various emails to prospects using custom variables for a personalized touch
Sales Organizations: Outreach is specifically designed for sales organizations, providing a comprehensive solution that makes outbound sales highly scalable and manageable. It excels in feature innovation and offers the best outbound email settings for automation
Sales Enablement Teams: Outreach is user-friendly and integrates well with other software. It streamlines the process for sales reps to act on leads by automating many steps that would otherwise be manual, freeing them up to focus on other areas
Sales, Marketing & Sales Development Teams: Outreach is highly valued for its simplicity and automation features, which have revolutionized sales strategies. It aids in maintaining a steady rhythm in communication efforts, such as emailing, calling, and sending LinkedIn messages
Sales and Marketing Teams: Outreach helps these teams automate the engagement process, making it easier to reach potential opportunities with sequences and templates. It streamlines engagement with prospects and leads, and automates tedious sales and marketing tasks.
Outreach Reviews
4.1
Outreach rating
4.0
Ease of use
4.0
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.4
Features
27 Outreach Reviews
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Kayla W
Deceived, Majorly.
My Account Executive at Outreach did a good job, but the rest of the experience didn't meet my expectations. The software is visually appealing and less expensive than some competitors, but it's still pricey. I spent a year trying to resolve issues with my signature images not being sent, but despite numerous attempts and suggestions from their support team, I had no success. I was constantly told that this issue was unique to my business and not a problem for other clients using Outreach with Outlook. However, when I switched to another company that also uses Outreach, I faced the same problem. This made me question the company's integrity. The editing tool for templates and snippets is outdated and hard to use, with problems in spacing, character size, and overall formatting. I chose Outreach because of its cost and because MixMax didn't integrate with Outlook.
July 28, 2024
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Rhodes M
Outreach's Tracking and Integration Enhance Customer Insights and Efficiency
Outreach's tracking capabilities have provided us with invaluable insights into our customers' behavior, enabling us to tailor our approach accordingly. The software's seamless integration with our existing CRM system has greatly enhanced our efficiency
July 20, 2024
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Henry S
Outreach: The Ultimate Choice for Startup BDRs
My initial review of Outreach was not positive, but after reaching out to them one last time to resolve our issues, their response was absolutely incredible. The CEO himself was instantly responsive and I am still amazed that they took the time to assist a small start-up like ours with only four seats. Despite the problems we encountered, it was worth the time and effort to persist as it is the most intuitive and efficient tool for BDR's out there. I have tried several in an attempt to determine which would bring the most value to my teams, and Outreach is definitely it.
July 15, 2024
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Denise C
Outreach: The Ultimate Sales Tool I Swear By
I'm a big fan of Outreach and believe it should be utilized by all Sales, Marketing & Sales Development teams. I value its simplicity and automation features, which have revolutionized our sales strategy. It aids us in maintaining a steady rhythm in our communication efforts, such as emailing, calling, and sending LinkedIn messages. Without it, we would have difficulty keeping up with our client follow-ups. However, I do have a few minor issues with Outreach. For example, things often get stuck in failed & pending states without any alert, which we usually find out too late. I wish there were more proactive notifications for such events. I also wish they would enhance their interface for closing roles and marketing roles. While it works well for our SDRs, it would be difficult for our marketing and account executives to use the tool at the same time. I chose Outreach for its ease of use and increased security in mass emailing cadences. I switched to Outreach because it provides a more personalized approach.
July 7, 2024
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Kayla Johnson
Exemplary Customer Engagement and Outreach by a Top-Notch Company
I find this company to be incredibly engaging and top-notch in all aspects. They seem to prioritize customer feedback, which is a testament to their commitment to continuous improvement. Perhaps their active presence on social media is a modern approach to staying connected with their clients. It's this level of dedication that makes me consider deepening my business relationship with them.
July 1, 2024
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Benjamin D
Responsive and Helpful: A Review of Outreach's Customer Support and Commitment
Outreach's customer support team has been very responsive and helpful whenever we've had queries or issues. The platform's continuous updates and improvements show that the company is committed to staying ahead of the curve
June 22, 2024
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Gabriel Smith
Experiencing Growth and Support with Outreach CRM
As a sales rep who has had the opportunity to work with 3 different CRMs, I've never had the chance to interact so closely with a support team like I have with Outreach. The UI for outbound is unique, featuring a compact, focused window for sending emails. I've encountered a few challenges in recent months, including calls not being recorded or showing up in my activity, but these experiences have given me the opportunity to learn and grow. Just today, I had a scheduled call with Ayesha from the support team. Although she wasn't able to make it, I'm looking forward to rescheduling and connecting with her soon. I highly recommend this tool for its learning opportunities and close-knit support team.
June 16, 2024
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Patrick
Outreach Updates Disappoint, CSM Lacks Product Knowledge
I used to value Outreach's reporting and reliability, but recent updates have made these features non-functional. The software is now unreliable and frequently crashes. The live reporting feature has disappeared and even the CSM doesn't know that we can transfer calls. I now find it worthless.
June 9, 2024
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Jerry Martinez
Revolutionizing Follow-Up with Outreach's Email Sequencing and Analytics
Outreach's email sequencing feature has revolutionized our follow-up process, resulting in improved conversion rates. The software's ability to provide real-time analytics has empowered us to make data-driven decisions
June 1, 2024
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Paul Miller
A Huge Thank You to Openreach!
I'm extremely grateful to Openreach for addressing and repairing a faulty line in our school's intruder alarm system. I want to give a special shout-out to the engineer who arrived promptly and worked non-stop in the freezing cold. I rate their service 5 stars. Case 14174493.
May 27, 2024
