What is Customerly?
Pros from reviewers
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Outstanding live chat feature: Customerly's live chat feature enables businesses to connect with their customers in real-time, provide immediate support, and significantly enhance customer satisfaction. This real-time interaction fosters better customer relationships and improves overall customer experience
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Seamless integration and automation: The software integrates seamlessly with existing systems, allowing for effortless data synchronization and deeper insights into customer behavior. Additionally, its automation features save time, enabling businesses to concentrate on core activities.
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User-friendly and intuitive: Despite its complexity and wide range of features, Customerly is easy to use and intuitive. This makes it easy for businesses to seamlessly transition and manage their customer support, even without prior experience with the tool
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Excellent value for its price: Customerly offers a wide range of features and functionalities at a competitive price, providing excellent value for money. This makes it a cost-effective solution for businesses looking to streamline their customer support and engagement processes
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Highly customizable workflows: The software allows for advanced customization of workflows, enabling businesses to set up tailored drip campaigns, track performance, and ensure a pleasant onboarding experience for each customer. This level of customization enhances efficiency and effectiveness in customer engagement
Cons from reviewers
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Limited integration with Zapier: Although Customerly offers various useful Zapier integrations, it does not support integration with Zapier on Slack channels when a client message is received
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Limited customization for the help center: Despite its many advantages, Customerly does not offer enough customization options for the help center, particularly in terms of custom styling with CSS
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Confusing dashboard: Some users find the dashboard cluttered and confusing, suggesting that it could be made more user-friendly and clutter-free.
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Lack of certain features: Despite its extensive capabilities, Customerly lacks some features that users have previously utilized in other software
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Constant changes in plans and costs: Some users have expressed frustration with the frequent changes in pricing and plans, which can be confusing and inconvenient
Main features
Starting Price
Free Plan
Email marketing automation
Real-time live chat support
User-friendly interface
Survey tool
Customer segmentation
Starting Price
N/A
Free Plan
No
Email marketing automation
Real-time live chat support
User-friendly interface
Survey tool
Customer segmentation
How Customerly compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Customerly best for according to our reviewers?
Startups: Early-stage startups can take advantage of Customerly's premium features at a competitive price, helping them engage leads and customers effectively
Businesses Looking to Cut Costs: Companies that find other customer support and engagement software too expensive can switch to Customerly for a more cost-effective solution with a broad range of features.
SaaS Businesses: Companies that offer software as a service can benefit from Customerly's advanced features for client support and engagement, including notifications about new updates and product releases
Customer Support Teams: Teams that manage customer support can use Customerly to streamline their processes, improve customer interactions, and gain valuable insights into customer needs and preferences
Marketing Teams: Teams that manage email and drip campaigns can use Customerly's highly customizable workflows to set up advanced campaigns, track performance, and ensure a pleasant onboarding experience for customers
Customerly Reviews
4.6
Customerly rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.4
Likelihood to recommend
4.3
Features
19 Customerly Reviews
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Jack R
Outstanding! Customerly's Advanced CRM and User-Friendly Features
I find Customerly easy to use, offering advanced customer relations management and many features that improve our support. The software is fantastic with minimal downsides. However, I wish I could add more users to the Essentials plan, which is currently limited to 3.
June 2, 2024
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Douglas S
Outstanding Customerly Experience
I am extremely satisfied with the Customerly software. It works perfectly and has all the features a business could ever need, and even more. I have been using Customerly for a long time and am very happy with it. I have even recommended it to other businesses. The smart assign feature is really cool and the interface is very nice. However, the dashboard could be less confusing and clutter-free. I chose Customerly because it offers better plans and pricing, and even has a free version to test out the service and make an informed decision.
May 27, 2024
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Paul R
Boosting E-commerce Sales with Customerly
I've been using Customerly for my e-commerce business and it's been fantastic. The ability to segment customers and send targeted emails has boosted our sales significantly
May 20, 2024
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Grace
Customerly: Impressive Functionality and User-Friendly Interface
I am thoroughly impressed with the functionality of Customerly. Its user-friendly interface makes it easy to track customer interactions and feedback
May 12, 2024
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Ann
Unrivaled Customer Support Application
I found Customerly extremely user-friendly and easy to set up. From day one, I was able to seamlessly transition and manage our customer support. Even though I don't utilize all the features and my perspective is limited, I have no issues with the tool so far. I switched to Customerly as it's simpler to use and offers a superior overall experience.
May 7, 2024
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Dennis Rodriguez
Effortless Customer Support with Customerly's Intuitive Live Chat Feature
I've found the Customerly software to be incredibly intuitive and easy to use. The live chat feature has been particularly useful in providing real-time support to our customers
April 30, 2024
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Natalie Garcia
Customerly: A Game Changer for Automated Responses
I've been using Customerly for a few months now and it's been a game changer. The ability to automate responses has saved me countless hours and has made my team more efficient
April 21, 2024
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Diane
Customerly: An Invaluable Tool for Business Owners
As a business owner, I found Customerly to be an invaluable tool for managing customer interactions. The live chat feature has significantly improved our response time and customer satisfaction
April 16, 2024
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Michael Rodriguez
Outstandingly Perfect Experience!
I find Customerly extremely helpful in improving our support and increasing our client engagement satisfaction rate. Its features are perfect for a SaaS business like ours, especially for client support and notifying them about new updates and product releases. I absolutely love this software! A minor issue is that I would like to integrate it with Zapier on our Slack channel when we receive a client message, but this is a very minor point. They do offer other useful Zapier integrations. I chose Customerly because it had all the features we needed for support and client engagement. I switched from Intercom because it was too expensive and overly complicated for our needs. The vendor responded with gratitude for my kind words, expressing their pleasure in helping other SaaS founders better engage and communicate with their customers.
April 14, 2024
