Pros from reviewers
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Easy setup and excellent support: Smith.ai offers an easy setup process and excellent customer support, making it a user-friendly option for businesses
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Superior integration and pricing: The software integrates seamlessly with various platforms and offers competitive pricing, providing cost-effective solutions for businesses
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24/7 staffing solution: Smith.ai provides a scalable solution for maintaining 24/7 staffing, particularly useful for businesses experiencing high chat traffic during off-hours
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Enhanced lead conversion and customer satisfaction: The software helps businesses convert more leads and significantly enhance customer satisfaction, contributing to overall business growth
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Exceptional customer service: Smith.ai is known for its exceptional customer service, always ready to answer queries and assist clients and leads.
Cons from reviewers
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Initial setup time: The initial setup of the Q&A section can be time-consuming, which could be a drawback for businesses looking for a quick and easy implementation
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Subpar customer service: Some users have reported a disappointing experience with Smith.ai's customer service, including being shuffled between different representatives and difficulty in cancelling the service
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Limited to remote receptionists and bots: Smith.ai only allows for remote receptionists and bots to run the chat box, which can be a limitation for businesses that prefer local staff to handle their customer interactions
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Limited communication features: Despite its user-friendly interface and easy integration with websites, Smith.ai has been criticized for having limited communication features
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Issues with billing: There have been instances where users have been charged even after cancelling the service, leading to disputes over refunds.
Main features
Starting Price
Free Plan
Live Chat Feature
AI Technology
Call Management
Appointment Scheduling
Integration Capability
Starting Price
N/A
Free Plan
No
Live Chat Feature
AI Technology
Call Management
Appointment Scheduling
Integration Capability
What is Smith ai?
How Smith ai compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Smith ai best for according to our reviewers?
Small to Medium-Sized Businesses: These businesses can benefit from Smith.ai's cost-effective and scalable solutions for maintaining 24/7 staffing, especially when dealing with high chat traffic on their websites during off-hours
Small Business Owners: For those who can't manage a chat feature in-house, Smith.ai offers a 24/7 chat feature that can be extremely helpful for clients who might need assistance outside of business hours
Websites Seeking Lead Generation: Websites that are seeking to increase their lead generation can benefit from integrating Smith.ai into their site. The service has been shown to increase the number of new client leads and improve the close rate from these leads.
Tech Service Businesses: For businesses that require immediate responses to customer inquiries at all times, Smith.ai's website chat can act as a 24/7 staff member, eliminating concerns about losing leads due to delayed responses
Law Firms: Smith.ai can greatly simplify the management of a law firm by professionally handling every call, following up on leads, scheduling consultations, and even offering online chat. Their CRM integration capabilities can also make managing a firm much easier
Smith ai Reviews
4.5
Smith ai rating
5.0
Ease of use
5.0
Customer service
4.9
Value for money
4.9
Likelihood to recommend
4.9
Features
13 Smith ai Reviews
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Nathan Jones
Smith.ai: A 5-Star Software Experience
Smith.ai is a 5-star company for several reasons. Firstly, they don't charge for sales or robo calls and automatically block the caller unless I say otherwise. Secondly, their customer service is excellent, always responding to my queries promptly. Thirdly, they keep me updated about scheduled appointments. Fourthly, they ensure my phone is always answered, so no calls are missed. Lastly, my clients have complimented their professionalism.
June 29, 2024
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Jerry
Tony Calvario is Unbeatable!
I am extremely satisfied with our account manager Tony Calvario at Smith.ai who is always attentive to our needs. Smith.ai is always ready to assist us in any way we need and promptly fixes any issues. We appreciate their bilingual reception service and their ability to handle payments and schedule appointments, which greatly assists our busy office.
June 23, 2024
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Karen
Benefits of Smith.ai's After-Hours Answering Service and Affordable Pricing
I've found the after-hours answering service extremely beneficial, ensuring we capture all potential leads even outside of business hours. Smith.ai's pricing structure is transparent and affordable, providing excellent value for money
June 18, 2024
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Noah Davis
Experienced Many Call Centers, Smith.ai is the Keeper.
As a business, we've used many call centers but since being introduced to Smith.ai, we no longer worry about them letting us down. We're extremely satisfied and have noticed an increase in our show rate and appointment setting. They are fast, detailed, and responsive.
June 11, 2024
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Amanda Martinez
Smith.ai's AI Technology: Filtering Spam Calls and Providing Detailed Call Summaries
I've been impressed by Smith.ai's AI technology, which accurately filters spam calls, allowing me to focus on meaningful interactions. The detailed call summaries provided by Smith.ai have been invaluable in tracking client communication and follow-ups
June 1, 2024
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Sara Miller
Outstanding Service from Smith-AI
I am very satisfied with Smith.ai reception's service. Their virtual receptionists are well-trained and have been warmly received by our clients. The service is tailored to our business needs and has significantly helped us in scheduling more appointments and converting more leads into clients. I am glad we chose this service.
May 27, 2024
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Martha E
Steer Clear of Smith.Ai
I had a disappointing experience with Smith-AI. I resorted to their service due to its subpar quality. Interacting with their administration was extremely frustrating as I was constantly shuffled between different people. When I attempted to cancel, their representatives only tried to persuade me to stay. Even after cancellation, they kept charging my credit card. I've been contesting these overcharges for half a year, but they've only agreed to refund two months. I'm now compelled to dispute these charges with my credit card company. Luckily, I have email proof dating back to the cancellation date.
May 18, 2024
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Karen J
Streamlined Workflow and Professional Impressions with Automated Receptionist
its automated receptionist feature ensures no call goes unanswered, providing a professional first impression to my clients. The software's ability to schedule appointments directly into my calendar has streamlined my workflow and increased productivity
May 14, 2024
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Xavier
Positive Experience
I have been using Smith-ai for 1-2 years and it has been a lifesaver for our office. I personally believe that our clients feel valued when they can speak with a live person instead of having to leave a message.
May 4, 2024
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Raymond Davis
Exceptional Choice for Customer Experience Support
The Smith.ai team has been extremely supportive and responsive, helping me with everything along the way. They've offered a scalable and cost-effective solution for maintaining 24/7 staffing, which was a challenge for us due to high chat traffic on our website during off-hours. We tried various options, including overseas and outsourced staffing in the US, and automated solutions, but none were satisfactory until we discovered Smith.ai. They've helped us convert more leads and significantly enhance customer satisfaction. I would strongly recommend them to any team looking to improve response times and convert more leads. The initial setup of the Q&A section took some time, but it was absolutely worth it. We switched to Smith.ai because we wanted live responses at any time of day, not just automated bot responses. Smith.ai was the only option that made this feasible at a reasonable cost.
April 28, 2024
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Donald A
Smith.ai Boosts Business Operations
Smith.ai has significantly improved my business operations
April 20, 2024
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Charles Rodriguez
Thrilled with Smith AI: A Seamless and User-Friendly Experience
I recently purchased the Smith AI software and I'm absolutely thrilled with it! The components integrated seamlessly, creating a perfect fit that's as reliable as it is user-friendly. It's so straightforward, even a child could navigate it with ease. I'm genuinely impressed and wholeheartedly recommend it!
April 16, 2024
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Virginia D
Streamlining Client Interaction with Smith.ai Chatbot
The Smith.ai chatbot has simplified the process for my clients to access information without needing to make a call. It's not only quicker for them, but also less expensive for me. The chatbot is easy to install and operates effectively. I utilize it on my websites to assist new clients in understanding our services, and it also enables existing clients to schedule appointments if necessary. I value the option to have the chatbot manned, ensuring that potential clients receive the same outstanding customer service from Smith.ai as they would over the phone. I can't identify any downsides. Given the importance of promptly providing information to potential and existing clients, selecting this product was an obvious choice. I chose the free AI chatbot from Smith.ai because of their demonstrated success in product implementation and exceptional customer service. The Smith team is simply unparalleled. They even offered to assist in setting up the widget and creating a Q&A and playbook for the chatbot.
April 13, 2024
