Salesforce Service Cloud Reviews

What is Salesforce Service Cloud?

Pros from reviewers

Cons from reviewers

Main features

Starting Price

Free Plan

Integration capabilities

Case management

AI-powered insights with Einstein AI

Customer self-service portals

Workflow and approval automation

Starting Price

N/A

Free Plan

Integration capabilities

Case management

AI-powered insights with Einstein AI

Customer self-service portals

Workflow and approval automation

How Salesforce Service Cloud compare to similar software?

Product

0

Salesforce Se... Reviews

Price

N/A

Free plan

Main features

Integration capabilities
Case management
AI-powered insights with Einstein AI

Pros

Cons

Alternatives

Alternative to Salesforce Se...

Deal

No available deal at the moment

View product details

0

Salesforce Se... Reviews

N/A

Integration capabilities
Case management
AI-powered insights with Einstein AI

Alternative to Salesforce Se...

No available deal at the moment

View product details

4.3

Freshdesk Reviews

$15

/ user / month

Yes

Centralize knowledge base
Opt for multi-channel support
Strengthen data security

Efficient task management
Enhanced communication and collaboration
User-friendly interface

Complex licensing model
Limited customization
Limited remote access and control

Alternative to Freshdesk

14 days free on Freshdesk

Save up to $20

Get Freshdesk deal

4.6

LiveAgent Reviews

$15

/ user / month

Gamification
Social media integration
Advanced reporting

Improved sales lead conversion
Efficient email management
Enhanced site loading speed

Occasional crashes and loading problems
No unread messages indicator
Slow customer support response

Alternative to LiveAgent

$120 credits on any plan on LiveAgent

Save up to $120

Get LiveAgent deal

4.4

Intercom Reviews

$74

/ month

Automate conversations
Multilingual support
Collaborate with your team

Automation capabilities
Comprehensive all-in-one solution
Quick response and solution provision

Bugs and technical issues
Limitations in language support
High pricing and confusing pricing structure

Alternative to Intercom

1 year free on the Advanced plan on Intercom

Save up to $3,108

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4.1

Zendesk Reviews

$20

/ user / month

Knowledge base
Automation and workflow
Multichannel support

Comprehensive and user-friendly tool
Integration with other platforms
Flexible reporting features

Call feature issues
Interface learning curve
Complex ticket service

Alternative to Zendesk

6 months free on Zendesk

Save up to $50,000

Get Zendesk deal

4.2

Hubspot Servi... Reviews

N/A

Customer feedback
Live chat and conversational bots
Automation tools

Excellent ticketing, conversations, and CRM capabilities
Invaluable tool for managing and retaining clients
Quick response times and high customer satisfaction

Costly pay-per-seat pricing model
Limited CRM capabilities
High volume ticket system inefficiencies

Alternative to Hubspot Servi...

30% off Service Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub

Save up to $2,000

Get Hubspot Service Hub deal

4.4

Gorgias Reviews

$10

/ month

Benefit from numerous integrations
Provide your customers with quality answers
Turn customer support into a profit center

Enhanced productivity and customer experience
Improved response time
Cost-effective with strategic support

Frequent updates disrupt workflow
Limited third-party integration
Limited cross-platform communication

Alternative to Gorgias

2nd and 3rd month's subcription free on Gorgias

Save up to $1,800

Get Gorgias deal

3.8

Freshworks Reviews

N/A

Collaboration
Multilingual support
Personalize interactions with your leads and customers

Excellent documentation and configuration
Free plan availability
User-friendly interface

Poor customer service
Forced upgrades
Issues with email function

Alternative to Freshworks

14 days free on Freshdesk on Freshworks

Save up to $20

Get Freshworks deal

5.0

DevRev Reviews

$10

/ user / month

AI-driven automation
Unified workspace
Customer-centric development

AI-powered insights improve efficiency
Centralized platform for better collaboration
Seamless customer feedback integration

Customization options may be limited
Initial setup and adoption challenges
Might not replace all existing tools

Alternative to DevRev

12 months of free on the Pro plan on DevRev

Save up to $10,000

Get DevRev deal

Zendesk is a software platform that aids in the management of customer issues. It allows users to consolidate all customer interactions into one central location, facilitating a seamless, personalized, and efficient support experience. Service Cloud, on the other hand, is a customer service solution offered on the Salesforce Platform. It provides a comprehensive and holistic view of customer inquiries, enabling intelligent, speedy, and tailored communication. Service Cloud includes features that automate processes, streamline workflows, and organize self-service resources.

Service Cloud doesn’t have a ticketing service; instead, they call it “cases,” and they utilize AI routing to allow you to assign cases to agents that are best equipped to solve that particular ticket. Multi-channel support comes as standard, including email, chat, phone, and social networks. Furthermore, Service Cloud offers a Lightning Community Builder that helps companies create customized brand portals or...

Learn more about Salesforce Service Cloud vs Zendesk