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19 Best Alternatives to Freshworks in December 2024

Alternatives & Competitors to Freshworks

  1. 1

    Freshdesk

    90% off the Pro plan for 1 year
  2. 2

    ServiceNow
  3. 3

    Salesforce
  4. 4

    Zendesk

    6 months free
  5. 5

    HubSpot

    75% off for 1 year

Here are competitors or alternatives to Freshworks and other similar Lead Management software. You need to consider some important factors when choosing a tool like Freshworks for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshworks that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshworks. Discover sofware like Freshdesk, ServiceNow, Salesforce or Zendesk.

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List of Alternatives to Freshworks

From Lead Management tools, we have selected the best alternatives to Freshworks based on reviews for each solution and similarities with Freshworks. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)
1 deal available | Redeemed by 336 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo servicenow

2. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)
IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

logo salesforce essentials

3. Salesforce

CRM software for SMEs

3.9 (24 reviews)
CRM

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

logo zendesk

4. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)
1 deal available | Redeemed by 1269 members
AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

logo hubspot

5. HubSpot

CRM, marketing automation & customer service software suite

4.4 (26 reviews)
2 deals available | Redeemed by 1715 members
Prospecting Marketing Automation Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

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logo jira

6. Jira

From ideas to action

4.0 (24 reviews)
Collaboration IT Management Task Management

Jira is a powerful project management tool designed to help your team organize, track, and manage their work efficiently. It offers versatile features for breaking down complex projects into manageable tasks, setting milestones, and mapping dependencies.

manageengine servicedesk plus logo

7. Manageengine servicedesk plus

Empowering IT Helpdesk Efficiency with ManageEngine ServiceDesk Plus

4.2 (26 reviews)
IT Management

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

logo freshworks crm

8. Freshsales Suite

CRM software

4.0 (29 reviews)
1 deal available | Redeemed by 271 members
CRM Lead Management AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshsales Suite uses the power of artificial intelligence to make salespeople's jobs easier with more complete and reliable automations (lead generation, lead qualification, automated scenarios, lead scoring, etc.).

logo quickbooks

9. QuickBooks

Optimize your accounting and invoicing management with ease.

4.2 (19 reviews)
1 deal available | Redeemed by 602 members
Accounting Inventory Management

50% off QuickBooks Online for 3 months

Save up to $352

Quickbooks is a software that will allow you to manage your accounting quickly and easily. Record your expenses with simple photos, analyze your cash flow, manage your unpaid bills, and many other tasks that will simplify your accounting life.

Prezi Logo

10. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)
Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

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logo intercom

11. Intercom
Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)
1 deal available | Redeemed by 1276 members
Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

logo salesforce service cloud

12. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)
Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

hubspot service hub logo

13. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)
1 deal available | Redeemed by 8 members
CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

logo liveagent

14. LiveAgent

Customer support software

4.6 (28 reviews)
1 deal available | Redeemed by 126 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

logo slack

15. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)
1 deal available | Redeemed by 1526 members
Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

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logo zoho

16. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)
2 deals available | Redeemed by 260 members
CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

logo clickup

17. ClickUp
Popular

Boost your productivity

4.4 (26 reviews)
1 deal available | Redeemed by 1829 members
Productivity Collaboration AI Productivity Task Management

20% off Unlimited and Business plans for 1 year

Save up to $1,000

ClickUp leverages AI to centralize all the apps and software solutions you use daily. No more juggling your email, project management, and CRM applications—now everything happens in one place.

logo freshservice

18. Freshservice

Intelligent, flexible and intuitive ITSM software

4.0 (29 reviews)
1 deal available | Redeemed by 61 members
IT Management Employee Engagement AI Development

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

logo insightly

19. Insightly

Powerful CRM and project management software

4.1 (17 reviews)
CRM Lead Management

Insightly is a powerful customer relationship management (CRM) software that helps businesses manage their sales pipeline, customer data, projects, and tasks in one unified platform.