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Quiq messaging Reviews

4.6 (19 reviews)

Quiq Messaging is a customer communication software enabling businesses to interact with customers via their preferred messaging channels, including SMS, Facebook Messenger, and Web Chat. It offers features like automated responses and conversation management to boost customer service efficiency. Ideal for businesses seeking to enhance customer interaction and response times, Quiq Messaging provides a versatile platform for effective customer engagement.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Quiq messaging?
  • 04How Quiq messaging compare to similar software?
  • 05Who is Quiq messaging best for according to our reviewers?
  • 06Quiq messaging Reviews

What is Quiq messaging?

Quiq Messaging is a customer communication software designed to enhance interactions between businesses and customers. It enables businesses to communicate with customers across various messaging channels like SMS, Facebook Messenger, Web Chat, and Kik. The software allows automation of repetitive tasks using bots, enabling real-time conversations and quick responses to customer inquiries. Features include conversation history tracking, automated responses, and CRM system integration. Quiq Messaging aims to boost customer satisfaction by offering a convenient, fast, and personalized communication experience. Special promotions are currently available for this software that can improve business efficiency.

Pros from reviewers

  • Quiq Messaging offers multi-channel support: The software integrates Web Chat, SMS, and Facebook Messenger into a single platform, providing a seamless customer experience across various channels

  • Quiq Messaging enhances online presence: The software aids in generating leads from websites and attracting new customers. It also allows for the sending of outbound messages to customers, enabling swift and accurate quotes

  • Quiq Messaging provides detailed reporting: The dashboard displays all chat reports like average handling time, number of conversations and many more, which aids in calculating monthly statistics

  • Quiq Messaging is user-friendly: The software is easy to navigate and use, enabling quick and efficient training of users. It also offers customizable features, allowing for significant automation and customization in both sales and support

  • Quiq Messaging offers excellent customer service: The Quiq team is always available and ready to assist when needed, demonstrating a genuine concern for client success.

Cons from reviewers

  • Frequent malfunctions: The software has been reported to frequently malfunction, marking chats as missed or agents as unresponsive. This can disrupt the flow of communication and negatively impact customer service

  • Lack of a contact list: Quiq Messaging does not have a contact list feature, which can be inconvenient for businesses that need to keep track of their contacts

  • Inaccurate reporting: Quiq Messaging has been reported to falsely report more chats than managed, which is a critical metric in business. This inaccuracy can lead to additional problems

  • Slow performance during high traffic: During periods of high traffic, with 300-400 active conversations, the software can become slightly slow for agents. This can affect the efficiency of customer service

  • Lack of search capabilities: The software lacks search capabilities for current conversations or searching for ongoing open conversations in the Manager/Reports View. This can make it difficult to manage and monitor ongoing conversations.

Main features

Starting Price

N/A

Free Plan

No

Multi-channel Engagement

CRM Integration

Conversation History Tracking

Automation Capabilities

Real-time Conversations

Who is Quiq messaging best for according to our reviewers?

  • Contact Centers: The software is well-suited for large contact centers, offering the ability to switch between text and chat, and catering to various communication needs such as loan transactions, outbound marketing, and one-on-one interactions

  • Chat Support Teams: Quiq Messaging offers a range of features that make it ideal for chat support teams, including a text feature that allows customers to chat even when they're not at their computers, and a comprehensive dashboard that displays chat reports for easy analysis

  • Field Technicians and Sales Teams: Quiq Messaging is useful for field technicians and sales teams, enabling them to generate leads, send outbound messages to customers, and provide swift and accurate quotes without needing to visit homes

  • Administrators and Managers: The software is beneficial for administrators and managers, providing exceptional customer service, straightforward implementation, and swift execution of requested tasks. It also integrates seamlessly with other platforms like Zendesk, enabling significant automation and customization.

  • Multichannel Customer Support Teams: Quiq Messaging offers unique features for multi-channel customer support, integrating Web Chat, SMS, and Facebook Messenger into a single platform for a smooth customer experience

    • Quiq messaging Reviews

    4.6

    Quiq messaging rating

    5.0

    Ease of use

    4.5

    Customer service

    4.5

    Value for money

    4.5

    Likelihood to recommend

    4.3

    Features

    19 Quiq messaging Reviews

    4.6 (19 reviews)
    Leave a review

    • Paul

      Quiq: Simple, Handy, and Efficient

      Overall, my experience with quiq-messaging has been excellent. We decided to experiment with SMS and have been very satisfied with our customer's response and the ease of implementation. We also incorporated Apple Business Chat, which was incredibly simple to set up and has functioned flawlessly. The software is user-friendly and easy to navigate. Being a new software, it doesn't have as many features or as much functionality as we would prefer. However, their customer support is outstanding and they are diligently working to enhance and assist us in any possible way. They are very responsive.

      June 4, 2024

    • Harold Smith

      Outstanding! Quiq Messaging Delivers Seamless Customer Experience

      Quiq-messaging integrates Web Chat, SMS, and Facebook Messenger into a single platform, offering a smooth customer experience. As an administrator, I value the exceptional customer service, straightforward implementation, and swift execution of requested tasks. From a user's viewpoint, it's extremely intuitive for agents, leading to high customer satisfaction and efficiency. Quiq is a progressive platform that genuinely comprehends both internal and external customer requirements. Any problems I've faced have been resolved instantly, with solutions either already available or under development. I switched to Quiq because of its price and functionality.

      May 28, 2024

    • Alexis Jones

      Club Med: Embracing Multichannel Communication with Quiq Messaging

      I find Quiq-messaging to be increasingly multichannel, offering our clients more ways to reach us beyond just phone calls. The software is very user-friendly and we've been able to train our users quickly and efficiently without any problems. The customer service and support from the Quiq team has been outstanding, they're always available and ready to help us when needed. We're still fairly new to the platform and so far, I haven't come across any issues. This might be because I'm still exploring all that Quiq has to offer, but so far, I haven't encountered any problems. We switched to Quiq after ending our contract with Oracle.

      May 21, 2024

    • Wayne B

      Efficient Quiqs: Streamlining Customer and Technician Communication

      I utilize Quiq Messaging for both our customers and field technicians. It aids us in generating leads from our website and attracting new customers. We frequently send outbound messages to customers, requesting pictures of their systems, enabling us to provide swift and accurate quotes without needing to visit their homes. We also use it to inform our technicians about same-day cancellations. Prior to Quiq, we used MightyText and a cell phone for all our outbound communications, but encountered syncing issues where messages didn't always appear in the app. Quiq has significantly enhanced our online presence. Thanks to its snippets feature, I can simultaneously be on the phone and in the chat, or in multiple chats with ease. Its easily editable auto-response messages inform our customers about our available hours. We've also added a visual element to our online/phone quotes by sending pictures to a group inbox via text. The only drawback is that Quiq lacks a contact list, which we previously used.

      May 11, 2024

    • Renata D

      Multi-Conversation Software: A Game-Changer in Fast-Paced Work

      The software's ability to handle multiple conversations simultaneously is a game-changer in our fast-paced work environment

      May 6, 2024

    • Richard

      Even a Child Could Deliver Better Metrics than Quiq

      I've experienced numerous issues with Quiq. It falsely reports more chats than we've managed, a critical metric in my business, and gives wrong response times, leading to additional problems. It frequently malfunctions, marking chats as missed or agents as unresponsive. There are much better messaging software options out there. Their customer support is practically non-existent. The only positive is that the settings can be tweaked to enhance the user experience. However, the reporting is inaccurate and the timing is not correctly calculated.

      April 30, 2024

    • Keith Martinez

      Quiq Messaging: Simplifying Customer Support.

      As a customer support representative, Quiq Messaging has made my job easier with its intuitive interface and quick response time

      April 23, 2024

    • Emma

      Cyprus Text Implementation: Revolutionizing Business Communication

      At our institution, we were in need of a texting or chat solution due to the nature and size of our business. Quiq provided us with solutions to problems we didn't even realize we had. No other texting platforms catered to an entire contact center like Quiq did. We appreciate the ability to switch between text and chat, and use text as an alternative to inbound calls. We also find texting to be the primary communication medium for loan transactions, as it's the preferred method for borrowers. Quiq is a fantastic company with excellent customer service and a genuine concern for client success. The software transitions seamlessly between text and chat depending on the user's device. It can be used for our entire call center, outbound marketing, and one-on-one interactions between loan officers and borrowers. The product seems technologically advanced, and discussions about Apple Business Chat and future plans excite me. I have no dislikes about the software. Our only challenge is deciding how to use it. I suggest clearer implementation and initial training, but any delay or confusion was mostly on our end.

      April 14, 2024

    • Donna Johnson

      Quiq Messaging: Seamless Integration for Customer Service

      I've been using Quiq Messaging for a few months now and I'm thoroughly impressed with its seamless integration into our customer service system

      April 14, 2024

    11 to 19 of 19 results

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