What is Proprofs chat?
Pros from reviewers
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Ease of use: ProProfs Chat is praised for its simplicity and user-friendly interface, making it an ideal solution for beginners and those who prefer a straightforward approach to software
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Excellent support: Users have highlighted the readiness and professionalism of the ProProfs Chat support team, who are always available to assist with any issues or queries
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Effective project management: ProProfs Chat's project management software has been commended for its ability to facilitate team collaboration and ensure deadlines are met, proving particularly useful for startups
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Scalability: The software is praised for its scalability, making it a good investment for growing businesses. Its reporting features and competitive pricing plans are also appreciated.
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Comprehensive solution: The software provides a solution for every stage of employee training, from course creation to certification and selling, making it a versatile tool for any online training environment
Cons from reviewers
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Lack of mobile app support: There is no tech support for mobile apps, which have been reported to be down for over a month
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Lack of travel allowance: Some employees have reported that they had to quit their job at Proprofs-chat because the company wouldn't provide a cab or travel allowance for long commutes to the office.
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Poor customer service: Some users have reported that they have struggled to get assistance with Proprofs' platforms for over a month, with no responses to emails, help tickets, online chats, or phone calls
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Unresponsive HR and Operations: Some employees have reported that the HR and Operations at Proprofs-chat lack empathy and do not consider employee requests or problems with any humanity
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Long review times: Users have reported that their documents/lessons have been pending review for over 30 days
Main features
Starting Price
Free Plan
Real-time customer support
Integration capabilities
Visitor tracking
Customizability and robust reporting
Pre-chat forms and offline messages
Starting Price
N/A
Free Plan
No
Real-time customer support
Integration capabilities
Visitor tracking
Customizability and robust reporting
Pre-chat forms and offline messages
How Proprofs chat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Proprofs chat best for according to our reviewers?
Startups: For startups, ProProfs Chat's project management software is a lifesaver. It facilitates team collaboration and project monitoring, ensuring deadlines are met and work is completed on time
Training Programs: ProProfs Chat is ideal for advancing training programs. It offers complete training solutions and provides support whenever needed, making it faster and better than traditional methods
Teachers and Educators: ProProfs Chat LMS is a valuable tool for teachers and educators, allowing them to create mini-courses, lessons, and assessments. It improves teaching and learning experiences and strengthens relationships with students, both locally and internationally
School Districts: School districts find ProProfs Chat user-friendly and comprehensive. It meets the needs of most teachers and students, and is currently being used by numerous schools with impressive results
Customer Support Teams: For customer support teams, ProProfs Chat is a good investment. It helps manage customer calls and queries effectively, with features like ease of use, scalability, and impressive reporting features. It also offers one of the best pricing plans for startups.
Proprofs chat Reviews
4.7
Proprofs chat rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
20 Proprofs chat Reviews
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Debra Brown
I Don't Run a Business, But
As a business consultant, I often help businesses manage their customer support challenges, particularly the large volume of customer queries. Recently, I discovered a help desk ticketing system called ProProfs Help Desk and recommended it to a client. They found it to be feature-rich and powerful, enabling them to track and resolve issues quickly and efficiently. Their satisfaction with the product has made me very happy.
June 9, 2024
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Billy D
Incredibly Useful!
With ProProfs, I find it easier to advance our training programs, much faster and better than a few years ago. Whenever I need a supporting tool or other resources, help is always available. I really appreciate the complete training solutions that the platform offers.
June 1, 2024
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Arthur Garcia
ProProfs Chat: Revolutionizing Customer Interaction and Service Improvement
ProProfs Chat has been a game-changer for our business, providing us with a platform to interact with customers instantly and resolve their queries in real-time. The detailed chat reports have helped us understand our customers better and improve our services
May 27, 2024
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Nathan Miller
Staying Connected on the Go: A Fantastic Mobile App Review
The mobile app is fantastic, enabling us to stay connected with our customers even when on the go
May 18, 2024
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Tyler J
Our School District Employs ProProfs Training Maker
Our school district was in search of a reliable online learning system and we shortlisted ProProfs. Upon testing, we found it user-friendly and comprehensive, meeting the needs of most teachers and students. Currently, it's being used by around 2 of our schools with impressive results. We're now planning to introduce it to the remaining schools.
May 13, 2024
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Livia M
Improved Customer Service and Increased Sales with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our customer service. The ability to monitor visitor activity and initiate conversations has led to increased sales conversions
May 7, 2024
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Frances
A Valuable Addition to Our Toolkit
As a teacher, ProProfs LMS has been invaluable to me for creating mini-courses, lessons, and assessments. It has significantly improved my teaching and learning experiences and strengthened my relationships with my students, who are both in my state and outside of it. I can't imagine a day without it and my students love it.
April 27, 2024
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Juan M
ProProfs Chat: A Game-Changer for Customer Engagement
I have found ProProfs Chat to be an invaluable tool for real-time customer engagement
April 22, 2024
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Elijah
Simple yet Professional
I am impressed by the simplicity and professionalism of the ProProfs Chat LMS and its team. These factors greatly simplified things for my team and me, leading us to choose this tool over many other similar solutions we tried.
April 16, 2024
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Helen Davis
Reflecting on My Unique Experience with Proprofs-Chat's HR and Operations
My experience with Proprofs-chat's HR and Operations was quite unique. They have a very structured and systematic approach, reminiscent of government employees. Their focus on maintaining a certain level of professionalism is commendable. During my tenure there, I had the opportunity to commute 2km to the office, which was a great way to explore the city. Although I didn't have a bike and the metro didn't operate at 3am, it was an interesting challenge that added to my overall experience. I eventually moved on from the company, but the journey was certainly memorable.
April 13, 2024
