18 Best Alternatives to Manageengine servicedesk plus in December 2024
Alternatives & Competitors to Manageengine servicedesk plus
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5
Zendesk
6 months free -
6
Slack
25% off new plan purchases -
7
Freshservice
90% off the Pro plan for 1 year -
8
Freshworks
90% off the Pro plan for 1 year
Here are competitors or alternatives to Manageengine servicedesk plus and other similar IT Management software. You need to consider some important factors when choosing a tool like Manageengine servicedesk plus for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Manageengine servicedesk plus that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Manageengine servicedesk plus. Discover sofware like ServiceNow, Zoho Desk, Jira Service Management or SysAid.
List of Alternatives to Manageengine servicedesk plus
From IT Management tools, we have selected the best alternatives to Manageengine servicedesk plus based on reviews for each solution and similarities with Manageengine servicedesk plus. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.
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Automation and workflow
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Self-service knowledge base
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Reporting and analytics
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Asset management
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Multichannel support
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Service catalog
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Change management
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Incident management
ServiceNow: Pros & Cons
Ursa M
The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management
As a system administrator, I find the configuration management database (CMDB) in ServiceNow invaluable. It helps us maintain an up-to-date inventory of our IT infrastructure
August 11, 2024
ServiceNow compared to Manageengine servicedesk plus
ServiceNow has better positive reviews compared to Manageengine servicedesk plus: 93 vs 87
ServiceNow is better at customer service than Manageengine servicedesk plus: 4.3 vs 4.0
ServiceNow is easy to use compared to Manageengine servicedesk plus: 4.1 vs 4.0
Manageengine servicedesk plus has more features than ServiceNow: 75 vs 66
Why is ServiceNow a good alternative to Manageengine servicedesk plus?
I believe ManageEngine ServiceDesk Plus is a strong alternative to ServiceNow due to its comprehensive set of features at a reasonable cost. It offers integrated IT service management, asset management, and project management capabilities. The software is known for its user-friendly interface which makes it easy to navigate and implement. It also has robust reporting and analytics tools that make it easier to track and improve performance. Additionally, ServiceDesk Plus offers a flexible suite of services that can be customized to fit the specific needs of any business, regardless of size or industry. Compared to ServiceNow, it provides similar functionalities but at a more affordable price point, making it a cost-effective solution for businesses.
What are the differences between ServiceNow and Manageengine servicedesk plus?
I have found that ManageEngine ServiceDesk Plus and ServiceNow, while both being IT service management tools, have several differences. ServiceNow is a highly customizable platform that offers not only IT service management but also IT operations management, IT business management, and security operations. It's ideal for large enterprises looking to centralize their IT services. On the side of the alternative, ManageEngine ServiceDesk Plus might be more suitable for small to medium-sized businesses. It offers a simpler interface and focuses mainly on IT service management. It's also more affordable than ServiceNow, making it a better choice for businesses with a tighter budget. However, while ServiceNow has advanced automation capabilities, ManageEngine ServiceDesk Plus is limited in this aspect. Both tools have their strengths and are best suited to different types of businesses.
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthZoho Desk: Pros & Cons
Pamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Zoho Desk compared to Manageengine servicedesk plus
Zoho Desk has more positive reviews than Manageengine servicedesk plus: 93 vs 87
Zoho Desk is better at support than Manageengine servicedesk plus: 4.5 vs 4.0
Zoho Desk is more user friendly than Manageengine servicedesk plus: 4.5 vs 4.0
Zoho Desk is better at value for money than Manageengine servicedesk plus: 4.5 vs 4.2
Zoho Desk is better at number of features than Manageengine servicedesk plus: 142 vs 75
Why is Zoho Desk a good alternative to Manageengine servicedesk plus?
I believe ManageEngine ServiceDesk Plus is a great alternative to Zoho Desk for several reasons. First, ServiceDesk Plus offers a comprehensive IT service management solution that integrates various IT processes, making it more suitable for complex IT operations. It also provides advanced features like problem management and change management which are missing in Zoho Desk. Additionally, ServiceDesk Plus supports multiple languages and currencies, making it an excellent choice for global businesses. It also offers a robust reporting system with detailed analytics to help businesses make data-driven decisions. Lastly, unlike Zoho Desk, ServiceDesk Plus provides on-premise deployment options, giving businesses more control over their data and security. Thus, for organizations seeking a more feature-rich and flexible solution, ManageEngine ServiceDesk Plus is a worthwhile alternative to consider.
What are the differences between Zoho Desk and Manageengine servicedesk plus?
I have researched and found out that both ManageEngine ServiceDesk Plus and Zoho Desk are popular help desk software solutions, but they do have some key differences. ManageEngine ServiceDesk Plus is an IT help desk software designed for IT management processes. It offers features such as incident management, problem management, change management, and IT project management. It's a comprehensive tool for businesses with large IT departments.
On the other hand, Zoho Desk is a more versatile customer service software suitable for businesses of all sizes and industries. It focuses on customer support and includes features such as ticket management, agent productivity tools, multi-channel support (email, phone, social media, live chat), and customer satisfaction tracking. While both offer robust functionality, your choice would depend on whether you prioritize IT-specific features or a broader customer service approach.
Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.
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Insightful analytics
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Power ticket management
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Flexible customization
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Seamless collaboration
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Time-saving automation
Jira Service Management: Pros & Cons
Philip G
Unlucky Experience with Jira
I am unfortunate to use Jira at work and its ergonomics and simplicity are quickly fading away. I am unsure of how the product owners determine the software's evolution, but so far, I can only see a decline in ergonomics and quality.
October 20, 2024
Jira Service Management compared to Manageengine servicedesk plus
Jira Service Management has more positive reviews than Manageengine servicedesk plus: 91 vs 87
Jira Service Management is better at support than Manageengine servicedesk plus: 4.3 vs 4.0
Jira Service Management is easier to use than Manageengine servicedesk plus: 4.2 vs 4.0
Jira Service Management is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.3 vs 4.2
Jira Service Management has more functions than Manageengine servicedesk plus: 107 vs 75
Why is Jira Service Management a good alternative to Manageengine servicedesk plus?
I believe ManageEngine ServiceDesk Plus is a great alternative to Jira Service Management for several reasons. Firstly, it provides comprehensive IT service management tools that are user-friendly and highly customizable. This allows for easier adoption within an organization compared to the more complex Jira. Secondly, ServiceDesk Plus offers robust reporting and analytics features, enabling teams to track performance metrics and make data-driven decisions effectively. It also supports ITIL processes like incident management, problem management, and change management. Also, its asset management feature is a standout, offering seamless integration with other IT services. Lastly, it is cost-effective providing a better return on investment, making it a preferred choice for small to medium-sized businesses.
What are the differences between Jira Service Management and Manageengine servicedesk plus?
As a user, I find that ManageEngine ServiceDesk Plus and Jira Service Management offer unique features that cater to different business needs. ManageEngine ServiceDesk Plus is an integrated IT helpdesk platform that covers a wide range of IT management areas. It comes with robust features like asset management, IT project management, and easy-to-use customizable dashboards. In a slightly different way, Jira Service Management is more focused on providing agile ITSM (Information Technology Service Management) solutions. It excels in incident management, problem management, change management and is highly configurable making it ideal for software development teams. Jira also integrates seamlessly with other Atlassian products, which can be a significant advantage if your organization is already invested in the Atlassian ecosystem. However, Jira might require more setup and configuration compared to ManageEngine's out-of-the-box functionality.
Streamline your IT service management with powerful, intuitive software.
SysAid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure.
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Instant IT support
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Effortless asset management
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Insightful reporting
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Knowledge base
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Streamlined incident management
SysAid: Pros & Cons
Irene Martinez
SysAid Software Review
When I encounter a problem, I can reach out to a support agent, some of whom are extremely helpful. I can also create and customize workflows to meet my needs, which is very beneficial.
September 15, 2024
SysAid compared to Manageengine servicedesk plus
SysAid is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 92 vs 87
SysAid is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
SysAid is easier to set up than Manageengine servicedesk plus: 4.5 vs 4.0
SysAid is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.5 vs 4.2
SysAid is more versatile than Manageengine servicedesk plus: 92 vs 75
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Automation and workflow
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Multichannel support
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Integration
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Knowledge base
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
Support Team
$20 / user / monthSupport Professional
$59 / user / monthSupport Enterprise
$124 / user / monthZendesk: Pros & Cons
Christina Brown
Zendesk Mobile App: Stay Connected and Respond Anywhere!
The mobile app of Zendesk is very convenient. It allows me to stay connected and respond to tickets even when I'm away from my desk
October 15, 2024
Enhance team communication and collaboration.
25% off new plan purchases
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
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Notifications and alerts
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Video and voice calls
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Direct messaging
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Integrations
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Search and archiving
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Threads
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Channels
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File sharing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthSlack: Pros & Cons
Kevin F
Exploring Slack: A Game-Changer for Workplace Communication
So far, I've enjoyed using the Slack app as it simplifies my work and is very useful. The @mention feature allows me to easily check messages, important feedback, and crucial work updates. However, when the app isn't updated or experiences downtime, I find it difficult to read messages promptly.
August 10, 2024
Intelligent, flexible and intuitive ITSM software
90% off the Pro plan for 1 year
Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.
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Advanced reporting & analysis
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IT Asset Management
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Gamification
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ITSM software
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Service desk IT
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IT project management
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SLA management
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Self-service portal
Starter
$15 / user / monthGrowth
$41 / user / monthPro
$78 / user / monthEnterprise
$99 / user / monthFreshservice: Pros & Cons
Cordelia S
Exceeding Expectations: My Rewarding Experience with FreshWorks CRM
My experience with FreshWorks CRM has been incredibly enlightening and rewarding. Initially, I was attracted by their promises of effortless recurring ticket creation and seamless integration with FreshDesk. Once the sales transaction was completed, it became clear that these were not just promises, but realities. When I encountered issues and reached out for help, I was met with a comprehensive and highly efficient support system. Even better, when I pointed out areas for improvement and suggested changes, I was met with open ears and a proactive response. My emails and calls were promptly attended to, and it was evident they were genuinely interested in addressing my concerns and improving the situation. This level of customer service and accountability is absolutely commendable. It's heartening to see a company that initially seemed reliable exceed their promises and take responsibility for their continuous improvement. My experience with FreshWorks CRM has been a dream, and I strongly encourage others to consider engaging with them.
October 20, 2024
Freshservice compared to Manageengine servicedesk plus
Freshservice has more positive reviews than Manageengine servicedesk plus: 94 vs 87
Freshservice is better at support than Manageengine servicedesk plus: 4.5 vs 4.0
Freshservice is easy to use compared to Manageengine servicedesk plus: 4.5 vs 4.0
Freshservice pricing plans are more competitive than Manageengine servicedesk plus: 4.4 vs 4.2
Freshservice has more options than Manageengine servicedesk plus: 132 vs 75
Software suite for sales, marketing, and customer service teams
90% off the Pro plan for 1 year
Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Analytics and reporting
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AI-powered chatbots
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Omnichannel support
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Improved ticket management
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Automate your sales process
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Multilingual support
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Personalize interactions with your leads and customers
Freshworks: Pros & Cons
Terry Smith
Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions
Lastly, the value for money that Freshworks provides is exceptional, it's a comprehensive solution that caters to all our business needs.
August 20, 2024
Freshworks compared to Manageengine servicedesk plus
Manageengine servicedesk plus has more positive reviews than Freshworks: 87 vs 85
Freshworks is better at support than Manageengine servicedesk plus: 4.6 vs 4.0
Freshworks is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0
Freshworks is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.4 vs 4.2
Manageengine servicedesk plus has more features than Freshworks: 75 vs 52
Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.
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Patch management
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Self service portal
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Budget-saving solutions
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Community power
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App center
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Issue auditing
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Security at your fingertips
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IT management made easy
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Mobile access
Spiceworks: Pros & Cons
William G
Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch
The free version of Spiceworks offers so much value, it's hard to believe such a powerful tool can be available at no cost.
September 17, 2024
Spiceworks compared to Manageengine servicedesk plus
Spiceworks has more positive reviews than Manageengine servicedesk plus: 89 vs 87
Spiceworks is easy to use compared to Manageengine servicedesk plus: 4.5 vs 4.0
Spiceworks pricing plans are more competitive than Manageengine servicedesk plus: 4.6 vs 4.2
Manageengine servicedesk plus is more versatile than Spiceworks: 75 vs 51
Kaseya brings efficient and comprehensive IT management solutions to businesses, empowering them to effectively manage and secure their IT environments. With a wide range of features and capabilities, Kaseya helps businesses streamline their processes, enhance productivity, and minimize downtime, ultimately driving growth and success.
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Integrated backup and disaster recovery
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Powerful endpoint security
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All-in-one business management solution
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Remote monitoring and management
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Automated patch management
Kaseya: Pros & Cons
Emily Garcia
Budget-Friendly System Management with Kaseya
I consider Kaseya VSA a comprehensive tool that meets all our needs, from remote access and patch management to software/hardware auditing and asset management. It provides similar functionality to SMS/SCCM or LanDesk but at a much lower cost, and even includes options for additional endpoint protection management. However, I faced some issues with getting the VSA front-end to work on our shared IIS server. I ended up creating a separate VM for VSA, which was a straightforward solution but added another host to manage. Looking back, I probably should have contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, creating a new VM for VSA seemed like the fastest solution.
September 28, 2024
Kaseya compared to Manageengine servicedesk plus
Manageengine servicedesk plus is a better solution for customer support than Kaseya: 4.0 vs 3.6
Manageengine servicedesk plus is easier to set up than Kaseya: 4.0 vs 3.6
Manageengine servicedesk plus is more suitable for small businesses thanks to its good value for money than Kaseya: 4.2 vs 3.7
Why is Kaseya a good alternative to Manageengine servicedesk plus?
I believe Kaseya is a great alternative to ManageEngine ServiceDesk Plus for several reasons. First, Kaseya provides a comprehensive IT management solution that is highly scalable and adaptable to businesses of all sizes. Its automation capabilities significantly reduce manual work, making it more efficient than ManageEngine. Also, Kaseya's user-friendly interface makes it easier for users to navigate and manage tasks.
Moreover, Kaseya offers excellent customer service and technical support, ensuring that any issues are promptly addressed. Unlike ManageEngine, Kaseya provides a unified IT management platform that covers all aspects of IT operations, from remote monitoring and management to backup and disaster recovery. This level of integration can lead to significant cost savings and improved operational efficiency.
In conclusion, for its scalability, automation, user-friendliness, superior support, and integrated approach to IT management, Kaseya stands out as a compelling alternative to ManageEngine ServiceDesk Plus.
What are the differences between Kaseya and Manageengine servicedesk plus?
I have researched and found that Kaseya and ManageEngine ServiceDesk Plus are both IT management tools but they have several differences. Kaseya is primarily a remote monitoring and management (RMM) tool, which means it helps organizations manage and monitor their IT infrastructure. It has features like patch management, network monitoring, and IT automation. Alternatively, ManageEngine ServiceDesk Plus is an IT help desk software. It emphasizes on providing solutions for incident management, problem management, change management, and asset management. While Kaseya focuses more on the operational side of IT, ManageEngine ServiceDesk Plus leans towards service delivery and support. Furthermore, Kaseya seems to be more suited for managed service providers (MSPs), while ManageEngine ServiceDesk Plus is more geared towards internal IT departments.
JumpCloud Directory Platform: Streamlining IT Management, One User at a Time!
JumpCloud Directory Platform is a cloud-based directory service that enables IT admins to manage users, devices, and access to IT resources. It supports various platforms like Mac, Linux, and Windows. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), and system management. Ideal for businesses of all sizes, it aims to increase security, improve compliance, and reduce IT costs.
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Multiplatform functionality
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Multi-protocol support
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Security Features
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Cloud-Based Service
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Centralized User Management
Jumpcloud directory platform: Pros & Cons
Jeffrey J
Excellent Tool for Diverse Business Infrastructure Management
I value Jumpcloud for its ability to strengthen our security control, ensuring that when we suspend a user, they are truly suspended. I particularly like how it enables us to manage a broad range of computers, provides a central IDP for LDAP and Radius, and simplifies the process of provisioning computers and users. However, I do feel the lack of ability to control apps outside of DEP with Macs, such as Chrome and Google Drive, as well as Linux app control. I selected JumpCloud Directory Platform for its superior computer control and provisioning across Linux, Windows, and Mac. The decision to switch to JumpCloud was also influenced by its more cohesive product offering and cloud-based nature.
July 21, 2024
Jumpcloud directory platform compared to Manageengine servicedesk plus
Jumpcloud directory platform is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 97 vs 87
Jumpcloud directory platform is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Jumpcloud directory platform is better at ease to use than Manageengine servicedesk plus: 4.5 vs 4.0
Jumpcloud directory platform is better at value for money than Manageengine servicedesk plus: 4.5 vs 4.2
Manageengine servicedesk plus has more features than Jumpcloud directory platform: 75 vs 54
iLobby is a visitor management software designed to streamline and automate front desk sign-in processes. It provides features such as visitor registration, ID scanning, badge printing, and notifications for hosts. The software enhances security, ensures regulatory compliance, and offers real-time reporting. It's ideal for businesses of all sizes across various industries.
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Compliance Enforcement
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Customizable Interface
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Analytics and Reporting
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Data Privacy
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Visitor Management
Ilobby: Pros & Cons
Aislinn S
Efficiency Boost: iLobby's Real-Time Notifications and Visitor Tracking
As an operations manager, I've seen how iLobby has improved our efficiency. The real-time notifications and visitor tracking have been particularly beneficial
July 8, 2024
Ilobby compared to Manageengine servicedesk plus
Ilobby has better positive reviews than Manageengine servicedesk plus: 93 vs 87
Ilobby is better at customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Ilobby's user interface is more convenient than Manageengine servicedesk plus: 4.5 vs 4.0
Ilobby pricing plans are more competitive than Manageengine servicedesk plus: 4.3 vs 4.2
Manageengine servicedesk plus has more functions than Ilobby: 75 vs 64
Why is Ilobby a good alternative to Manageengine servicedesk plus?
I believe iLobby is a great alternative to ManageEngine ServiceDesk Plus for several reasons. Firstly, iLobby focuses on providing a seamless visitor management experience, which is an area not heavily focused on by ServiceDesk Plus. It offers features such as pre-registration, document signing, and real-time notifications which help streamline the process of managing visitors in a professional setting.
Secondly, iLobby’s user-friendly interface makes it easy for both employees and visitors to use, reducing the need for extensive training. Last but not least, iLobby offers robust security features such as ID scanning and watchlist screening to ensure the safety of your workplace. In comparison to ManageEngine ServiceDesk Plus, which is more IT-focused, iLobby provides a more comprehensive solution for visitor management.
What are the differences between Ilobby and Manageengine servicedesk plus?
I believe the main differences between iLobby and ManageEngine ServiceDesk Plus lie in their primary functions and target users. iLobby is primarily a visitor management system designed to streamline the process of registering guests, notifying hosts, and ensuring security compliance. It's commonly used by businesses that have a high volume of visitors, contractors, or deliveries.
On the side of the alternative, ManageEngine ServiceDesk Plus is a help desk software with integrated asset and project management capabilities. It's designed to provide a wide range of IT services and is typically used by IT teams in various industries to manage and resolve technical issues more efficiently. While both tools can improve operational efficiency, they serve different use cases and are used by different departments within an organization.
ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.
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Document Management
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Integration Capabilities
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Project Management Tools
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Robust Security Measures
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User-Friendly Interface
Ntranet: Pros & Cons
Logan Garcia
Amazing!
Fantastic! We had been struggling with another well-known company for about 3 months to complete our migration, but they failed and eventually gave up on us. I then spoke with Peter and Stephen who were able to start work almost immediately and successfully migrated us to G-Suite. The entire process was completed in just a few weeks. The team was excellent and always available to answer any questions. I highly recommend working with them.
August 17, 2024
Ntranet compared to Manageengine servicedesk plus
Ntranet has better positive reviews compared to Manageengine servicedesk plus: 97 vs 87
Ntranet is better at customer service than Manageengine servicedesk plus: 5.0 vs 4.0
Ntranet is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0
Ntranet is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.6 vs 4.2
Ntranet is better at number of features than Manageengine servicedesk plus: 102 vs 75
Why is Ntranet a good alternative to Manageengine servicedesk plus?
I believe that the service ntranet is a good alternative to manageengine-servicedesk-plus due to several reasons. First, ntranet is a user-friendly platform with an intuitive interface, making it easy for employees at all levels to navigate and use. This increases efficiency and productivity within an organization. Second, ntranet provides robust security features which are crucial in protecting sensitive data and information. Third, ntranet offers excellent customization options allowing businesses to tailor the platform according to their specific needs. Lastly, ntranet provides excellent customer support ensuring any issues are quickly resolved. These features make ntranet an excellent alternative to manageengine-servicedesk-plus.
What are the differences between Ntranet and Manageengine servicedesk plus?
I have examined the differences between ntranet and ManageEngine ServiceDesk Plus. ntranet is a software that focuses on intranet solutions, providing tools for internal communication, document management, and collaboration within organizations. It helps in enhancing employee engagement and streamlining work processes. It's more about information sharing and collaboration.
On the other hand, ManageEngine ServiceDesk Plus is an IT service management tool that includes functionalities like asset management, IT project management, and IT help desk features. It's designed to help IT teams deliver high-quality service to their organizations while managing and controlling their IT infrastructure. Thus, while both software can be used within an organization, they serve different use cases - ntranet for internal communication and ManageEngine for IT service management.
Datto SIRIS is a comprehensive data protection solution that provides secure, reliable, and customizable backup and disaster recovery for businesses. It offers instant recovery, ransomware protection, and hybrid cloud technology. It supports physical, virtual and cloud infrastructures, ensuring business continuity in case of data loss or system failure. Its user-friendly interface allows easy management of backups and recoveries.
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User-Friendly Interface and Scalability
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Comprehensive Data Protection
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Image-Based Backup Technology
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Integrated Platform
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Ransomware Detection and Instant Virtualization
Datto siris: Pros & Cons
Janice Miller
Highly Disappointed
I started my partnership with Datto with high hopes, particularly for their Cloud Continuity product with a BMR restore function. Initially, everything seemed promising, from the wholesale pricing to the NFR offerings. However, I soon encountered issues. My representative was changed without my knowledge, and I found that some of the information I was given about the product was inaccurate. For instance, I was told that the Cloud Continuity product could virtualize in the cloud and allow remote work until failed hardware was replaced. This turned out to be untrue, which made me look bad to my clients. Despite these issues, I continued to use and sell the product. The support team was always available and usually able to resolve issues quickly. However, over time, the downsides became more apparent. The BMR portion of the backup was frequently disrupted by Windows Updates, requiring a forced differential merge to fix it. This was a hassle, especially with many seats running the product. I also had problems with the BMR function itself. Out of four attempts to use it, only one went smoothly. The others were plagued with issues, from booting into the Datto Restore Utility to errors during the restore process. Even when the Bare Metal Restore was
September 14, 2024
Datto siris compared to Manageengine servicedesk plus
Datto siris has better positive reviews compared to Manageengine servicedesk plus: 89 vs 87
Datto siris is better at customer service than Manageengine servicedesk plus: 4.5 vs 4.0
Datto siris is easy to use compared to Manageengine servicedesk plus: 4.5 vs 4.0
Manageengine servicedesk plus is more versatile than Datto siris: 75 vs 41
Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.
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Customizability
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Versatility
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Real-Time Analytics
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Integration Capabilities
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Cloud-Based
Hsi donesafe: Pros & Cons
Faye S
Streamlining McDonald's Health and Safety with HSI-Donesafe
I feel that hsi-donesafe has made the process of completing safety logs simpler than the old paper versions we used to have. I value its capability to record all safety meeting minutes and comment conversations, and the fact that I can add more information anytime, even after an incident is closed. However, I wish that I could click on open hazard incidents on the home dashboard and be directed straight to my open ones. The vendor responded to my review, thanked me for my feedback, and assured me that customer experience and satisfaction is their priority. They also told me that Donesafe allows clicking straight through from the dashboards to access open records, and that this is a minor change that can be made from my account. They suggested I contact my safety team if I need help.
August 13, 2024
Hsi donesafe compared to Manageengine servicedesk plus
Hsi donesafe is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 97 vs 87
Hsi donesafe is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Hsi donesafe is easier to set up than Manageengine servicedesk plus: 4.5 vs 4.0
Hsi donesafe is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.8 vs 4.2
Hsi donesafe has more features than Manageengine servicedesk plus: 198 vs 75
Syxsense is a cloud-based IT management and MSP software that allows businesses to view and manage all their IT assets from a single dashboard. It offers features like patch management, remote desktop, software distribution, and vulnerability scanning. It also provides real-time alerts for any changes or threats, ensuring the security and efficiency of your IT infrastructure.
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Powerful Automation Capabilities
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Cloud-Based IT Management
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Endpoint Management and Security Vulnerability Scanning
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Automated Patch Management
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Remote Desktop Sharing and IT Asset Management
Syxsense: Pros & Cons
Joshua W
Syxsense: Responsive Support and Powerful Integration Capabilities
they're always responsive and ready to assist with any issues or queries we have. Lastly, the integration capabilities of Syxsense have made it an invaluable part of our IT infrastructure
June 18, 2024
Syxsense compared to Manageengine servicedesk plus
Syxsense is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 95 vs 87
Syxsense is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Syxsense is easier to set up than Manageengine servicedesk plus: 4.5 vs 4.0
Syxsense is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.6 vs 4.2
Syxsense has more functions than Manageengine servicedesk plus: 127 vs 75
Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.
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Network Inventory Capabilities
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Robust Ticketing System
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Comprehensive IT Service Management
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Detailed Asset Management
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Flexible Workflow Process Automation
Alloy navigator: Pros & Cons
Nicole J
Seamless Integration: Boosting Efficiency with Impressive Software Capabilities
The software's integration capabilities are impressive. We've been able to seamlessly connect it with other tools we use, enhancing our overall efficiency
August 13, 2024
Alloy navigator compared to Manageengine servicedesk plus
Alloy navigator is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 100 vs 87
Alloy navigator is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Alloy navigator is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.5 vs 4.2
Alloy navigator is more versatile than Manageengine servicedesk plus: 156 vs 75
Empowering Continuity, Ensuring Availability with VMware Cloud Director.
VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.
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Simplified Onboarding
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Scalability
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Multi-tenant
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Disaster Recovery
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Interoperability
Vmware cloud director availability: Pros & Cons
Nicholas Jones
Exceptional Technical Support for VMware Cloud Director Availability
Lastly, the technical support provided by VMware for Cloud Director Availability has been exceptional, resolving any issues promptly and efficiently.
July 9, 2024
Vmware cloud director availability compared to Manageengine servicedesk plus
Vmware cloud director availability is a better solution based on percentage of positive reviews than Manageengine servicedesk plus: 100 vs 87
Vmware cloud director availability is a better solution for customer support than Manageengine servicedesk plus: 4.5 vs 4.0
Vmware cloud director availability's user interface is more convenient than Manageengine servicedesk plus: 4.5 vs 4.0
Vmware cloud director availability pricing plans are more competitive than Manageengine servicedesk plus: 4.6 vs 4.2
Manageengine servicedesk plus is better at number of features than Vmware cloud director availability: 75 vs 61