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23 Best Alternatives to Freshservice in December 2024

Alternatives & Competitors to Freshservice

1
ServiceNow
2
Jira
3
Zendesk

6 months free
4
Jira Service Management
5
Freshworks

90% off the Pro plan for 1 year
6
SysAid
7
Instatus

1 year free on Pro Plan
8
EverSQL

1 month free of the Basic plan, including 1 hour free database performance consulting
9
Zenduty

$3,500 in credits
10
Spiceworks
11
Slack

25% off new plan purchases
12
Setapp

30% off annual plans for 1 year
13
Freshdesk

90% off the Pro plan for 1 year
14
Sprinto

25% off for 1 year
15
Compass

90% off for 1 year
16
Kaseya
17
Cleanmymac x
18
Manageengine servicedesk plus
19
Ntranet
20
Hsi donesafe
21
Syxsense
22
Alloy navigator
23
Vmware cloud director availability

Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like ServiceNow, Jira, Zendesk or Jira Service Management.

List of Alternatives to Freshservice

From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)

IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Freshservice

Freshservice has better positive reviews compared to ServiceNow: 94 vs 93

Freshservice is better at customer service than ServiceNow: 4.5 vs 4.3

Freshservice is easy to use compared to ServiceNow: 4.5 vs 4.1

Freshservice pricing plans are more competitive than ServiceNow: 4.4 vs 4.2

Freshservice has more features than ServiceNow: 132 vs 66

Why is ServiceNow a good alternative to Freshservice?

I find Freshservice to be a great alternative to ServiceNow due to its user-friendly interface and affordable pricing. Freshservice offers a visually appealing and intuitive dashboard which makes navigating through different features and tasks a breeze. This is particularly beneficial for teams that do not have extensive technical knowledge.

Moreover, Freshservice provides all the necessary IT service management functionalities at a much lower cost than ServiceNow. It includes incident management, problem management, change management, and release management. Additionally, it also provides asset management and project management capabilities.

Lastly, Freshservice's customer support is commendable. They offer 24/7 support and have been known for their quick response times and efficient problem-solving skills. This ensures minimal disruptions in your operations.

What's the difference between ServiceNow and Freshservice?

Freshservice offers a more affordable and user-friendly ticket management system that is particularly suitable for small to medium-sized organizations. It provides basic ticket management capabilities that allow IT teams to efficiently handle and resolve customer requests and incidents. In terms of reprts, the platform focuses on simplicity making it easy to access the needed data, with predefined reports and dashboards. Moreover, the...

See the full comparison between ServiceNow & Freshservice

2. Jira

Streamline your workflow and unleash your productivity

4.0 (24 reviews)

Collaboration IT Management Task Management

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

3. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1212 members

AI Customer Support Customer Experience CRM Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

4. Jira Service Management

Empower your service desk.

4.1 (29 reviews)

IT Management

Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.

5. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 960 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

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6. SysAid

Streamline your IT service management with powerful, intuitive software.

4.4 (24 reviews)

Customer Support IT Management

SysAid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure.

7. Instatus

Real-time status page creation tool

4.8 (19 reviews)

1 deal available | Redeemed by 126 members

IT Management Application Monitoring

1 year free on Pro Plan

Save up to $240

The SaaS software Instatus allows any business to quickly create an attractive and relevant status page. This way, you can keep your customers informed of the status of services in real time.

8. EverSQL

Optimize your database and SQL queries

4.7 (10 reviews)

1 deal available | Redeemed by 53 members

IT Management

1 month free of the Basic plan, including 1 hour free database performance consulting

Save up to $550

With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.

9. Zenduty

Incident response and alert management tool

4.7 (10 reviews)

1 deal available | Redeemed by 56 members

Application Monitoring

$3,500 in credits

Save up to $3,500

Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.

10. Spiceworks

A community for IT professionals

4.5 (24 reviews)

IT Management

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

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11. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1511 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

12. Setapp

Elevate your productivity with the power of one subscription

4.6 (20 reviews)

1 deal available | Redeemed by 54 members

Productivity

30% off annual plans for 1 year

Save up to $324

Setapp is a subscription-based software service that offers a collection of applications for macOS and iOS. The platform provides access to a wide range of high-quality apps for tasks ranging from photo editing and personal finance to project management and writing.

13. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 335 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Freshservice

Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5

Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3

Freshservice is more versatile than Freshdesk: 132 vs 94

Why is Freshdesk a good alternative to Freshservice?

I find Freshdesk to be a great alternative to Freshservice due to its robust features and user-friendly interface. Freshdesk offers a multi-channel support system that allows businesses to connect with their customers through various platforms such as email, phone, social media, and live chat. This ensures that customer queries are addressed promptly and efficiently.

Moreover, Freshdesk's automation features save time by streamlining repetitive tasks. It also provides comprehensive reporting and analytics tools that help in tracking performance and making data-driven decisions. The software's flexibility in terms of customization is another plus point; you can tailor it to suit your business needs. Lastly, compared to Freshservice, Freshdesk is more affordable, making it an ideal choice for small and medium-sized businesses.

What's the difference between Freshdesk and Freshservice?

Freshdesk and Freshservice are both offerings from Freshworks, tailored to enhance organizational efficiency through customer support and IT service management. Though they are part of the same suite, they cater to different operational needs within businesses. Understanding the differences between them is essential for selecting the right tool for your organization.The primary distinction between Freshdesk and Freshservice lies in their focus areas. Freshdesk is designed specifically for

See the full comparison between Freshdesk & Freshservice

14. Sprinto

Security compliance automation platform

4.6 (11 reviews)

1 deal available | Redeemed by 35 members

Security Legal

25% off for 1 year

Save up to $2,500

The Sprinto solution centralizes all your security compliance needs. Any cloud-hosted enterprise can achieve must-have certifications in record time.

15. Compass

Revolutionize your sales commission process

4.5 (20 reviews)

1 deal available | Redeemed by 19 members

Employee Engagement

90% off for 1 year

Save up to $200

Compass is a robust commission management software designed to automate your sales commission process. It enables real-time communication of compensation, offers actionable insights, and ensures accurate, timely payouts.

Go Premium

Get access to all our 386+ Premium deals for only $149/year.

Go Premium

16. Kaseya

Complete IT management

4.0 (26 reviews)

IT Management

Kaseya brings efficient and comprehensive IT management solutions to businesses, empowering them to effectively manage and secure their IT environments. With a wide range of features and capabilities, Kaseya helps businesses streamline their processes, enhance productivity, and minimize downtime, ultimately driving growth and success.

17. Cleanmymac x

CleanMyMac X: Unleash Your Mac's True Potential

4.8 (29 reviews)

IT Management

CleanMyMac X is a powerful, all-in-one utility software designed to clean, optimize, and maintain your Mac. It scans every inch of your system, removing junk files, malware, and unnecessary data that can slow down your computer. It also includes optimization tools to improve system performance and speed. CleanMyMac X is user-friendly, making it easy for anyone to keep their Mac clean and running smoothly.

Cleanmymac x compared to Freshservice

Cleanmymac x is better at customer service than Freshservice: 4.7 vs 4.5

Cleanmymac x is more suitable for small businesses thanks to its good value for money than Freshservice: 4.7 vs 4.4

Freshservice is more versatile than Cleanmymac x: 132 vs 94

Why is Cleanmymac x a good alternative to Freshservice?

I believe CleanMyMac X is a good alternative to Freshservice due to several reasons. Firstly, CleanMyMac X provides a comprehensive solution for maintaining and optimizing your Mac. It not only cleans up unnecessary files and data but also protects your Mac from malware and privacy threats. This makes it a more versatile tool compared to Freshservice, which primarily focuses on IT service management.

Secondly, CleanMyMac X has an intuitive user interface that is easy to navigate, making it a more user-friendly option. It also offers real-time system monitoring, allowing you to easily track your Mac's performance and identify potential issues. On the other hand, Freshservice is more suitable for businesses with an IT department, which might not be necessary for individual users or small teams. Therefore, for personal use or small-scale needs, CleanMyMac X can be a more efficient and cost-effective alternative.

What are the differences between Cleanmymac x and Freshservice?

I have used both CleanMyMac X and Freshservice, and I can say that they serve entirely different objectives. CleanMyMac X is a software designed specifically for Mac users. It helps to optimize the computer by cleaning up unnecessary files, protecting it from malware, and offering a suite of maintenance utilities. This tool essentially keeps your Mac clean and running efficiently.

On the other hand, Freshservice is an IT service management software. Its features include ticketing, asset management, and incident management among others. It's designed to help businesses manage their IT services effectively and efficiently. It's not limited to Mac users as it's a web-based application accessible on various platforms.

In summary, while CleanMyMac X focuses on individual Mac system optimization, Freshservice is aimed at assisting businesses in managing their IT services.

18. Manageengine servicedesk plus

Empowering IT Helpdesk Efficiency with ManageEngine ServiceDesk Plus

4.2 (26 reviews)

IT Management

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

19. Ntranet

ntranet: Streamlining Communication, Empowering Collaboration!

4.9 (20 reviews)

IT Management

ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.

Ntranet compared to Freshservice

Ntranet has better positive reviews compared to Freshservice: 97 vs 94

Ntranet is better at customer service than Freshservice: 5.0 vs 4.5

Ntranet is more suitable for small businesses thanks to its good value for money than Freshservice: 4.6 vs 4.4

Freshservice is better at number of features than Ntranet: 132 vs 102

Why is Ntranet a good alternative to Freshservice?

I believe ntranet is a good alternative to Freshservice because of its robust features and user-friendly interface. ntranet provides comprehensive solutions for managing IT services, allowing users to effectively track and resolve issues. It offers a wide range of functionalities such as knowledge management, problem management, change management, and service catalog, which are essential for any IT service management system. Furthermore, ntranet comes with an intuitive dashboard that allows users to easily navigate and manage their tasks. The pricing model of ntranet is also more flexible and affordable compared to Freshservice, making it a cost-effective solution for small to medium-sized businesses. Lastly, ntranet provides excellent customer support, ensuring that users can quickly resolve any issues they encounter.

What are the differences between Ntranet and Freshservice?

I have been exploring two different software systems recently: ntranet and Freshservice. They serve different goals within an organization. ntranet is a software designed to help businesses establish and manage their internal communication networks. It includes features for content management, collaboration, knowledge sharing, and social networking. On the other hand, Freshservice is a cloud-based IT service desk and service management solution that enables businesses to simplify their IT operations.

The primary difference between these two lies in their primary use cases. ntranet is more focused on enhancing internal communications and collaboration, whereas Freshservice is geared towards managing IT services and operations. In essence, you'd use ntranet to improve how your teams communicate and collaborate, while Freshservice would be used to streamline your IT processes and service management.

20. Hsi donesafe

HSI Donesafe: Your Safety, Our Priority!

4.7 (19 reviews)

IT Management

Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.

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21. Syxsense

Syxsense: Simplifying IT Management, One Device at a Time.

4.7 (11 reviews)

Security IT Management

Syxsense is a cloud-based IT management and MSP software that allows businesses to view and manage all their IT assets from a single dashboard. It offers features like patch management, remote desktop, software distribution, and vulnerability scanning. It also provides real-time alerts for any changes or threats, ensuring the security and efficiency of your IT infrastructure.

22. Alloy navigator

Navigate Your IT World with Alloy Navigator

4.6 (19 reviews)

IT Management

Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.

23. Vmware cloud director availability

Empowering Continuity, Ensuring Availability with VMware Cloud Director.

4.6 (14 reviews)

IT Management Security

VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.

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23 Best Alternatives to Freshservice in December 2024

Alternatives & Competitors to Freshservice

List of Alternatives to Freshservice

1. ServiceNow

Ursa M

The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management

2. Jira

Amanda Garcia

Exploring the Unique Customer Service and Billing System of Jira

3. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

4. Jira Service Management

Philip G

Unlucky Experience with Jira

5. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

6. SysAid

Irene Martinez

SysAid Software Review

7. Instatus

Diane E

Highly Recommended: Instatus - A Reliable and User-Friendly Status Tracking Tool with Excellent Value

8. EverSQL

Tyler Johnson

EverSQL: Impressive Capabilities for Database Engineers

9. Zenduty

Patrick

Zenduty: A Refreshing and Customizable Incident Management Tool for IT Professionals

10. Spiceworks

William G

Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch

11. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

12. Setapp

Filomena Boyer

Positive Overall Experience.

13. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

14. Sprinto

Susan

Sprinto: Leading the Way in Project Management Solutions

15. Compass

Emely Becker

Streamlining Incentive Process and Boosting Motivation.

16. Kaseya

Emily Garcia

Budget-Friendly System Management with Kaseya

17. Cleanmymac x

Aaron

Highly Pleased with CleanMyMac for the

18. Manageengine servicedesk plus

James Brown

Seamless Integration: A Unified IT Management System Review

19. Ntranet

Logan Garcia

Amazing!

20. Hsi donesafe

Faye S

Streamlining McDonald's Health and Safety with HSI-Donesafe

21. Syxsense

Joshua W

Syxsense: Responsive Support and Powerful Integration Capabilities

22. Alloy navigator

Nicole J

Seamless Integration: Boosting Efficiency with Impressive Software Capabilities

23. Vmware cloud director availability

Nicholas Jones

Exceptional Technical Support for VMware Cloud Director Availability