General information about Acefone
Acefone is a cloud-based communication software that provides businesses with a platform to manage their communication needs effectively. It offers a range of services including hosted PBX, freephone numbers, and contact center solutions.
The software allows businesses to make and receive calls from any device, ensuring seamless communication regardless of location. Acefone also provides features like call recording, call routing, IVR, and on-hold music.
It integrates with various CRM systems, enabling businesses to streamline their customer interactions and improve customer service. The software is highly scalable, making it suitable for both small businesses and large enterprises.
With its easy-to-use interface and robust functionality, Acefone aims to simplify business communication and enhance productivity.
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See alternatives to Acefone like RingCentral MVP or Dialpad.What is Acefone used for?
Acefone is a cloud communication tool that allows small businesses to effectively manage their communications. It offers services such as hosted PBX and toll-free numbers, facilitating connectivity. Businesses can make calls from any device, which is ideal for remote work or dispersed teams. Features like call recording and routing enhance call management. Integration with CRM systems helps optimize customer interactions. For example, a customer service department can use Acefone to manage incoming calls, record conversations for continuous improvement, and use IVR to direct customers to the right department.Acefone features
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Advanced Features
The software provides advanced features like call recording, call routing, IVR, and on-hold music -
CRM Integration
Acefone integrates with various CRM systems, allowing businesses to streamline their customer interactions and improve customer service -
Scalability
The software is highly scalable, making it suitable for both small businesses and large enterprises. -
Cloud-Based Communication
Acefone is a cloud-based communication software that allows businesses to manage their communication needs effectively from any location -
Hosted PBX and Freephone Numbers
It offers services such as hosted PBX and freephone numbers, enabling businesses to make and receive calls from any device
28 Acefone Reviews
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Billy Rodriguez
Establishing Support Excellence
As a novice in using VOIP, I initially found it difficult to comprehend the technical terms. I decided to use AceFone's VOIP service for my home setup when I transitioned from my copper landline to full fibre. I was concerned about losing my landline number during this process. To connect the DECT phones in my house with the AceFone VOIP service, I bought a Gigaset N300ip unit. I required additional information from AceFone to input into this base unit. The AceFone representative spent 90 minutes assisting me with the setup. He was persistent and I never felt any pressure that the issue couldn't be resolved. He remotely controlled my computer via ZOHO and managed the settings in the base unit interface. Even after successfully setting up the connection and equipment, it wouldn't have been easy without his help. I'm extremely grateful for such a determined support agent. I chose Acefone due to its competitive pricing and positive reviews, and I appreciate the simple interface and supporting documentation jargon.
October 13, 2024
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Brandon Miller
Acefone: High-Quality Calls and Streamlined Workflow Integration
I've been using Acefone for several months now and the call quality has been consistently high. The software's ability to integrate with other platforms like CRM has streamlined our workflow
October 8, 2024
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Sarah
Improved Customer Service with Cloud-Based System
its user-friendly interface and advanced features have significantly improved our customer service. The cloud-based system ensures that we can access our data from anywhere, which has been invaluable during remote work situations
September 29, 2024
Acefone: Pros & Cons
Pros
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Cost-Effective: Acefone is a cloud-based phone system which eliminates the need for expensive hardware or software, making it a cost-effective solution for businesses
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Scalability: This software allows businesses to easily scale up or down based on their needs, offering flexibility and efficiency
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Advanced Features: Acefone provides a range of advanced features such as call recording, call forwarding, voicemail to email, and more, enhancing communication capabilities within a business.
Cons
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Customer Support: Some users have reported issues with their customer service, including slow response times and lack of resolution.
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Pricing Transparency: The pricing structure and additional costs are not clearly defined on their website, which can lead to unexpected expenses
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Limited Integrations: Acefone does not support integration with a wide range of third-party applications, limiting its functionality in diverse business environments
Why is Acefone better than other Call Centers software?
Acefone has better positive reviews than RingCentral MVP: 97 vs 80
Acefone is better at customer support than RingCentral MVP: 5.0 vs 4.0
Acefone is better at ease to use than RingCentral MVP: 4.5 vs 4.0
Acefone is better at value for money than RingCentral MVP: 4.7 vs 4.0
Acefone has more options than RingCentral MVP: 91 vs 79
Acefone has more positive reviews than Dialpad: 97 vs 87
Acefone is better at support than Dialpad: 5.0 vs 4.5
Acefone is more suitable for small businesses thanks to its good value for money than Dialpad: 4.7 vs 4.3
