What is Acefone?
Pros from reviewers
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Hassle-free Setup: The entire setup process is hassle-free, with remote configuration completed by a technician within minutes
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User-friendly Interface: Acefone is efficient and user-friendly, allowing complete control and changes to be made from the dashboard
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Competitive Pricing: Acefone offers competitive pricing and diverse services, making it an appealing choice for businesses.
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Excellent Customer Service: Acefone provides outstanding customer service, with quick responses to feedback and readiness to assist with any queries or issues
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Easy Integration: Acefone software is easy to integrate with existing systems, requiring as little as plugging it into the existing hub
Cons from reviewers
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Poor customer support: Despite the system's frequent issues, the same user reported that Acefone's support team often ignores their problems and falsely claims that the issues have been resolved
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Difficulty understanding technical terms: A novice user found it challenging to comprehend the technical terms associated with Acefone's VOIP service, which made the initial setup process difficult
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Frequent system crashes: One user reported that the Acefone system often crashes and fails to receive incoming calls, leading to significant disruptions in their business operations
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Lack of CRM integration: One user expressed a desire for Acefone to integrate with their CRM software, GoHighLevel, suggesting that the lack of such integration is a disadvantage
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Costly to add more users: Although Acefone offers a wide range of options, one user noted that adding more users can be slightly expensive compared to other providers.
Main features
Starting Price
Free Plan
Advanced Features
CRM Integration
Scalability
Cloud-Based Communication
Hosted PBX and Freephone Numbers
Starting Price
N/A
Free Plan
No
Advanced Features
CRM Integration
Scalability
Cloud-Based Communication
Hosted PBX and Freephone Numbers
How Acefone compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Acefone best for according to our reviewers?
Businesses in need of a hassle-free setup: These users appreciate Acefone's easy integration with existing systems and the ability to control and make changes from the dashboard
Users with technical difficulties: Acefone is ideal for those who may struggle with technical terms and setup, as their representatives are willing to spend time assisting with the setup process remotely
Telecommunications businesses or resellers: Acefone is equipped with all the necessary features for a telecommunications business and its users, making it a great choice for those in the market for a new phone system or interested in becoming a reseller/partner.
Individuals moving locations: Acefone is suitable for those who need to switch their VoIP services due to a location move, as the company is committed to customer satisfaction and encourages contact anytime
Businesses looking for cost-effective solutions: Acefone offers competitive pricing and a wide range of options, making it suitable for businesses looking to save costs while still receiving exceptional customer service
Acefone Reviews
4.6
Acefone rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.5
Likelihood to recommend
4.7
Features
28 Acefone Reviews
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Billy Rodriguez
Establishing Support Excellence
As a novice in using VOIP, I initially found it difficult to comprehend the technical terms. I decided to use AceFone's VOIP service for my home setup when I transitioned from my copper landline to full fibre. I was concerned about losing my landline number during this process. To connect the DECT phones in my house with the AceFone VOIP service, I bought a Gigaset N300ip unit. I required additional information from AceFone to input into this base unit. The AceFone representative spent 90 minutes assisting me with the setup. He was persistent and I never felt any pressure that the issue couldn't be resolved. He remotely controlled my computer via ZOHO and managed the settings in the base unit interface. Even after successfully setting up the connection and equipment, it wouldn't have been easy without his help. I'm extremely grateful for such a determined support agent. I chose Acefone due to its competitive pricing and positive reviews, and I appreciate the simple interface and supporting documentation jargon.
October 13, 2024
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Brandon Miller
Acefone: High-Quality Calls and Streamlined Workflow Integration
I've been using Acefone for several months now and the call quality has been consistently high. The software's ability to integrate with other platforms like CRM has streamlined our workflow
October 8, 2024
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Sarah
Improved Customer Service with Cloud-Based System
its user-friendly interface and advanced features have significantly improved our customer service. The cloud-based system ensures that we can access our data from anywhere, which has been invaluable during remote work situations
September 29, 2024
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Oriana S
Plagued with Bugs: Acefone's Downfall
I am extremely unhappy with the Acefone system. It seems to have been launched with little testing, leading to many problems with the service. We often can't receive incoming calls and the system crashes frequently. Choosing this company was the worst decision our business ever made. The support is also awful, they constantly ignore our issues and falsely say that the problems have been fixed. If the system worked as it should, it would be great, but it rarely does. We spend more time talking to support than to our customers. We chose Acefone because of its appealing price and seemingly easy setup. In response to our complaints, Acefone apologized for the inconvenience and assured us they are working on fixing the bugs. They also urged us to contact them for any further questions or concerns.
September 21, 2024
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Carolyn
Adore the Service and Customer Support from Acefone
I love the service and customer support from Acefone. I just wish they had app integration with my CRM software, GoHighLevel. Overall, their service is great.
September 16, 2024
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Brittany B
Avoid Doing Business with this Dreadful Company
This is my review of the software, Acefone. It was one of the worst commercial software experiences I've ever had. While the calls had high quality sound when connected, the India-based company's support team made undeliverable promises. It was always someone else's fault within the company. Cancelling during the 'free trial' was an absolute nightmare, and it seems like I may need to file a chargeback with my credit card company.
September 10, 2024
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Rosalind
Efficient Call Routing: Customizable IVR System Enhances Customer Experience
The IVR system is highly customizable and has helped us route calls efficiently, reducing wait times for our customers
September 1, 2024
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Carl S
Outstanding Service from Acefone
I find Acefone to be excellent and extremely helpful. Their approach is commendable and I would recommend it to everyone. It's great for business and their customer service team is very pleasant. I received a response from the vendor thanking me for my positive feedback and assuring me that their support team's efforts enable them to serve me better. They were glad that I found their services user-friendly and easy to set up. They also provided their contact information for any questions I might have.
August 26, 2024
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Patricia Garcia
Great Value for the Price
I appreciated the pricing of Acefone as it allowed us to only pay for what we needed, unlike other platforms that force you to purchase all features, significantly increasing the cost. The staff was helpful and assisted me in setting it up and integrating it into our CRM.
August 19, 2024
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Alan F
Enhancing Training and Quality Control: The Value of Call Recording Feature
The call recording feature has been very useful for training purposes and ensuring quality control in our communication
August 12, 2024
