What is GoTo Connect?
Pros from reviewers
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Seamless expansion: The software has enabled businesses to seamlessly expand and enhance their customer service reach, with simple setup and comprehensive training
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User-friendly interface: GoTo Connect has a superb user interface that allows users to text or call from any device and conduct virtual meetings from anywhere with an internet connection
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Wide range of features: The software offers a variety of features including call centers, conferences, transfers, PA systems, and more, providing a comprehensive communication solution for businesses
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Affordability: GoTo Connect is a cost-effective solution compared to many other systems, making it an attractive choice for businesses looking to save on communication costs
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High quality: The quality of the software is significantly superior to many other systems, with sharp clarity and connection, and virtually non-existent downtime.
Cons from reviewers
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Reliance on internet service: GoTo Connect requires a reliable internet connection to function optimally, which can be a disadvantage in areas with poor internet service
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Customer service delays: While generally good, there have been instances where customer service response times were longer than necessary, which can be problematic for businesses that rely on phone lines
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Issues with fax machine: Some users have encountered problems with the fax machine, which can hinder communication
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Call quality issues: Some users have reported subpar call quality, with complaints about dropped calls or calls with static or interruptions.
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System outages: There have been instances of system outages, which can disrupt business operations
Main features
Starting Price
Free Plan
Efficient decision-making
Queue management
Automated routing
Employee directory
Customizable to fit your needs
Starting Price
N/A
Free Plan
No
Efficient decision-making
Queue management
Automated routing
Employee directory
Customizable to fit your needs
How GoTo Connect compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoTo Connect best for according to our reviewers?
Small to Medium Businesses: These businesses can benefit from GoTo Connect's affordability and wide range of features, including call centers, conferences, transfers, and PA systems. However, they should ensure they have a reliable internet service
Companies Seeking Cost-Effective Solutions: GoTo Connect is a good choice for companies seeking cost-effective solutions, offering user-friendly, intuitive, and reliable services. However, they should be prepared for potential interface confusion and navigation difficulties.
Financial Services Agencies: GoTo Connect offers an excellent tool for financial services agencies, enabling easy adjustment of the dial plan and the ability to text or call from any device, and conduct virtual meetings from anywhere with an internet connection
Businesses with Remote Agents: GoTo Connect is ideal for businesses managing remote agents, offering simple reporting and unmatched administrative changes to the call system. The software is robust and provides every feature a business could possibly want
Companies Transitioning to Cloud-Based Systems: GoTo Connect is suitable for companies transitioning from on-site systems to cloud-based phone systems, offering the convenience of managing it from anywhere. However, they should be prepared for potential call quality issues
GoTo Connect Reviews
4.3
GoTo Connect rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
22 GoTo Connect Reviews
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Irene Miller
Mobile App: A Game-Changer for Staying Connected
The mobile app is a game-changer for me. It allows me to stay connected with my team and clients, regardless of where I am
April 16, 2024
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Elijah G
Top-Notch Solution for Remote Call Centers
This software has allowed us to seamlessly expand our business and enhance our customer service reach. The setup was simple, the training was incredibly comprehensive, and the system setup was well-handled. During the initial setup, GoToConnect provided us with a personal account representative who guided us through the entire process. We use GoToConnect to manage remote agents and it's the best phone system we've ever used. The reporting is simple to compile and the ability to make administrative changes to the call system is unmatched in the industry. Without a doubt, this is the best service we've used in over 20 years. The software has no weaknesses at all. It's robust and provides every feature you could possibly want. We switched to GoToConnect because the phone product we previously used from Windstream was too difficult to manage. Making changes and resolving issues was time-consuming and often required multiple phone calls to find solutions.
April 15, 2024
