What is Confluence?
Pros from reviewers
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User-friendly Interface: Despite some negative reviews, many users find Confluence to be a decent tool with a user-friendly interface. It is straightforward and effective, with easy-to-use security settings, filters, and place setups
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Adaptability: Confluence is adaptable and can be customized to meet the specific needs of a team or project. While some users find it challenging to accomplish tasks without addons, these addons have become a standard in IT development, offering the flexibility to tailor the software to specific needs.
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Effective Collaboration Tool: Confluence is an excellent tool for team collaboration, enabling users to work together seamlessly and efficiently. It provides a platform for sharing ideas, documents, and project updates, fostering a collaborative work environment
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Excellent Tools: Confluence provides excellent tools for project management and team collaboration. These tools are comparable, if not superior, to other similar tools in the market, like Zendesk
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Agile Project Management: Confluence, along with Jira, is a great tool for managing multi-task agile projects. It offers features like kanban boards that help in tracking and managing tasks effectively. It is not just suitable for QA but for all departments, making it a versatile tool
Cons from reviewers
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Essential tools hidden behind paywalls: Users have reported that essential tools for basic Agile are hidden behind additional paywalls, making it difficult to get proper story point statistics
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Difficulty in deleting account: Despite clearly stating the desire to delete an account, users have reported that it took over a year to delete their account and all related data on Confluence
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Permanent deletion of crucial data: Users have reported that Confluence permanently deleted crucial disaster recovery procedures for their team simply because they didn't log into the account for a few months
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Poor customer support: Despite being a high-tier customer, users have reported that they were never contacted by their account manager and had to create over 100 support tickets for assistance
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Poor ergonomics and ease of use: Users have reported a decline in ergonomics and ease of use, making it difficult to navigate and use the software effectively.
Main features
Starting Price
Free Plan
Knowledge base management
Risk management
Feedback management
Get feedback, get better
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Starting Price
N/A
Free Plan
No
Knowledge base management
Risk management
Feedback management
Get feedback, get better
Connect your tools
How Confluence compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Document360 and Confluence are two top-tier knowledge management platforms, each catering to different organizational needs. Understanding their key differences will help you decide which solution fits best with your business requirements.
One of the main distinctions between Document360 and Confluence lies in their core focus. Document360 is a specialized knowledge base platform designed primarily for creating structured, self-service documentation. Its clean, intuitive interface simplifies content creation, categorization, and version control, making it ideal for teams focused on developing product documentation, user manuals, and help centers. The platform is purpose-built for companies needing a robust, stand-alone knowledge management solution with powerful features such as role-based access, in-depth analytics, and multi-language support.
Confluence, developed by Atlassian, is more of a general-purpose collaboration tool. While it can be used to manage knowledge bases, its...
Confluence
Teamwork made easy
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Simplify documentation
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Save up to $3,594
Slab and Confluence are both popular knowledge management and collaboration platforms, but they differ significantly in their approach, features, and target audiences. The primary distinction lies in their scope and complexity. Slab is designed as a modern, streamlined knowledge base solution, focusing on simplicity and ease of use. It excels in creating a clean, organized repository of information that's easily searchable and accessible. Confluence, on the other hand, is a more comprehensive wiki-style platform that offers extensive customization options and integrates deeply with other Atlassian products.
Another key difference is their target audience. Slab is particularly appealing to startups and smaller teams that value a clean, uncluttered workspace and prioritize quick information retrieval. Confluence, with its broader feature set, is often favored by larger organizations with complex workflows and diverse collaboration needs.
The user interface and navigation also differ...
Confluence
Teamwork made easy
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Slab is a knowledge hub for the modern workplace.
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In our opinion, the biggest difference between the Notion and Confluence collaborative tools can be summed up in one word: Atlassian. If you use Atlassian software on a regular basis, then Confluence is highly relevant. If you don't, Notion is more flexible, even if it is more complex to learn. The main difference between the two lies in the situation of your team. If it has a good knowledge of teamwork tools and does not use Atlassian software, opt for Notion. If not, Confluence will be perfect.
Confluence's major difference, which is also its strength, is that it fits in perfectly with the tools offered by Atlassian. So if you're already using Jira, Jira Service Desk or BitBucket, you can make the most of this platform by integrating these different tools. This approach is ideal for optimizing your workflows designed around the software suite offered by Atlassian. Tracking tasks and agile projects or accessing multiple views becomes possible and fast if you connect Confluence with...
Confluence
Teamwork made easy
Notion
Organize teamwork and increase productivity
6 months free on the Plus plan with Unlimited AI on Notion
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Who is Confluence best for according to our reviewers?
High-Tier Customers: Despite the product working as advertised, high-tier customers may have a negative experience with Confluence due to poor customer support. This group may need to create numerous support tickets for assistance
IT Teams: Confluence is a valuable tool for IT departments. It provides a range of tools that are comparable to other software like Zendesk. However, these teams may find it challenging to accomplish tasks without addons
Project Managers: These professionals can use Confluence to manage multi-task agile projects. The software's kanban board and security settings are particularly useful for this group
Agile Teams: While Confluence is designed for agile use, some users find it difficult to get proper story point statistics. This group may also be frustrated by the additional costs associated with accessing essential agile tools
Dissatisfied Users: Users who have had a negative experience with Confluence's customer service or billing system may find the software unsuitable. This group may also be frustrated by the difficulty of deleting their accounts.
Confluence Reviews
4.0
Confluence rating
4.2
Ease of use
4.3
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.3
Features
20 Confluence Reviews
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Zander D
Confluence's Version Control: A Lifesaver for Tracking Changes
The version control feature in Confluence is a lifesaver. It allows us to track changes and revert to previous versions if necessary, reducing the risk of errors or lost work
June 8, 2024
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Christine Garcia
Custom Workflows and Templates in Confluence for Efficient Project Management
As a project manager, I appreciate the ability to create custom workflows and templates in Confluence. It allows me to standardize processes across the team, ensuring consistency and efficiency
June 2, 2024
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Porter S
Seamless Integration: JIRA and Confluence for Improved Project Management
The integration with JIRA is seamless, allowing us to track issues and tasks directly from Confluence. This has streamlined our workflow and improved project management
May 27, 2024
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Stephen Williams
Maximizing Potential: My Experience with Confluence Software
Confluence is a software that truly delivers on its promises! It's been a fascinating journey to see it in action. As a high-tier customer, I've had the opportunity to interact with the support team extensively, creating over 1 support tickets. This has given me a unique insight into the product's intricacies and allowed me to explore its full potential. It's been an exciting challenge! As our contract draws to a close, I'm eager to explore what other solutions might complement the robust functionality of Confluence. The experience with the support team has been a valuable lesson in self-reliance, and it's worth noting that our business, which is valued at over $5k per year, has grown significantly during this period.
May 18, 2024
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Jarrett S
Confluence's User Permissions: Safeguarding Sensitive Information
The user permissions feature in Confluence is excellent. It allows us to control who can view or edit certain pages, ensuring the security of sensitive information
May 12, 2024
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Christina Martinez
Exploring the Agile Capabilities of Confluence Software: A User's Perspective
I am genuinely excited about the Confluence software! It's designed with agile use in mind, and while it may seem challenging to get the right story point statistics, it's all part of the learning curve. This is one of the reasons why people are exploring alternatives to Jira and Confluence, to broaden their horizons and learn new systems. The essential tools for basic Agile are cleverly tucked away, making it feel like a treasure hunt when you discover them. Story Points, while primarily used in sprint planning, are a tool that over 8% of users utilize, and it's fascinating to see how they've evolved over the past decade. They've added more layers, making it more complex and interesting. The Agile Roadmap is an additional feature that comes with a fee, but it's worth every penny considering the value it adds to your project management. The same goes for Story Point charts and reports. Yes, they come with an additional fee, but the insights they provide are invaluable. The marketplace offers a variety of add-ons that can enhance your experience. Tracking features separate from Epics is another feature that comes with a fee, but it's a game-changer in managing your projects. Confluence is always adapting and evolving, and while it may seem like they're charging for every little add-on, it's all about providing value and enhancing the user experience. I am genuinely thrilled about this!
May 6, 2024
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Johnny Johnson
Efficient Project Management with Real-Time Collaboration
its intuitive interface and robust features make it easy to manage projects and share information. The ability to create, edit, and share documents in real time has significantly improved our team's productivity
April 30, 2024
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Emily A
Staying Active: My Enlightening Experience with Confluence's Efficient System Management
I had an enlightening experience with Confluence! They have a unique policy of keeping their system clean and efficient by removing data from accounts that have been inactive for a few months. This really pushed me to stay on top of my game and regularly check my account. Their emails ended up in a separate folder, which taught me to better manage my email notifications. It wasn't a long period of inactivity, just a few months, but it was a great reminder to stay engaged and active. I didn't need to log in frequently during that time, but this experience has made me realize the importance of regular check-ins. I'm glad I chose them as an option, and I highly recommend them for their efficient system management!
April 22, 2024
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Vincent W
Effective Collaboration with Confluence
I've found Confluence to be a highly effective tool for team collaboration
April 14, 2024
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Ralph R
Confluence: A User's Experience with Data Privacy and Customer Care
I've been using Confluence for over a year now and I must say, it's been quite an experience! Even after deciding to delete my account, I was pleasantly surprised to find that they still valued my input. They've been consistently reaching out to me for updates on the GDPR request, showing their commitment to user privacy and data protection. It's refreshing to see a software company that takes user feedback and data privacy so seriously!
April 13, 2024
