What is Bigchange?
Pros from reviewers
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High-quality support: The software comes with high-quality daily support from the RoadCrew, ensuring any issues or questions are quickly addressed.
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Seamless integration into daily operations: BigChange software integrates smoothly into daily operations, allowing for a more streamlined and efficient workflow
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Versatility and customization: The software is highly versatile and can be customized to fit the specific needs of a business, making it a flexible solution that can evolve with the company
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Regular beneficial updates: The BigChange team consistently releases updates that simplify tasks and boost productivity, ensuring the software remains user-friendly and up-to-date
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All-in-one platform: BigChange offers all the necessary tools to run a business in one platform, eliminating the need for multiple separate programs and leading to cost savings
Cons from reviewers
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Lack of flexibility and customization: While BigChange offers a comprehensive suite of tools, it sometimes feels like a one-size-fits-all solution, lacking the flexibility to add additional features and customization for individual businesses
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Insufficient support during onboarding: Some users have reported a lack of support during the onboarding process, leading to dissatisfaction and even loss of team members
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Limited data analysis capabilities: Despite having a wealth of information, BigChange currently lacks sufficient ways to extract and analyze data
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Inadequate financial reporting: Some users have reported that the financial reporting aspect of BigChange could use some improvement, requiring them to devise workarounds
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Complexity and user-unfriendliness: Some users find the software complex and not user-friendly, requiring several separate actions for an automation to work and often necessitating a call to support.
Main features
Starting Price
Free Plan
Real-time updates and tracking
Mobile workforce management
Cloud-based
All-in-one solution
Customer Relationship Management (CRM)
Starting Price
N/A
Free Plan
No
Real-time updates and tracking
Mobile workforce management
Cloud-based
All-in-one solution
Customer Relationship Management (CRM)
How Bigchange compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Bigchange best for according to our reviewers?
Courier and Transport Companies: BigChange provides real-time vehicle tracking, which is crucial for these companies to keep customers updated on their deliveries. The system also allows for efficient driver utilization and monitoring of idling time, helping to minimize costs
Field Service Engineers: The software's ability to store all customer details, job details, and job tracking can be beneficial for field service engineers. However, the software can be complex and may require additional support for automation processes.
Field Service Businesses: These businesses can benefit from BigChange's ability to consolidate multiple systems and processes into one platform, enhancing efficiency and productivity. The software's flexibility allows for the creation of custom worksheets tailored to unique business needs
Fleet Management Companies: BigChange offers real-time job visibility and total transparency across the entire business. The software's knowledge base ensures proper usage of policies, and the initial setup is straightforward, making it ideal for companies managing multiple vehicles
Small to Medium Enterprises (SMEs): SMEs can benefit from BigChange's all-in-one platform, which includes CRM, vehicle tracking, job/scheduling management, and financials. The software's seamless integration with other apps like Xero, Outlook, and Google Maps can be particularly beneficial for SMEs that rely on these tools
Bigchange Reviews
4.4
Bigchange rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.4
Features
28 Bigchange Reviews
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Nicholas
SWS Northwest Ltd: Harnessing BigChange's Functionality and Customer Support
My trainer is fantastic, incredibly knowledgeable, patient, helpful, and always ready to assist us. Implementing BigChange was challenging and took about six months to roll out, partly due to my busy schedule. I'm impressed with the software's functionality and its ability to store all our customer details, job details, and job tracking. However, it can be complex to perform several separate actions needed for an automation to work, often requiring a call to Road Crew. I chose BigChange because it offered functionalities that other options lacked. I had previously used BigChange at another company and found it to be excellent. The vendor responded positively to my review, expressing their commitment to continuous improvement.
October 13, 2024
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Jean W
Streamlined Efficiency: BigChange's Automated Invoicing Revolutionizes Administrative Tasks
The automated invoicing feature of BigChange has significantly reduced our administrative workload
October 6, 2024
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Charles
Crucial Real-Time Updates: BigChange's Impact on Team Performance
As a field service manager, the real-time updates provided by BigChange have been crucial in managing our team's performance.
October 1, 2024
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Ruth Garcia
Embracing Transformation: Our Journey with BigChange
BigChange truly lived up to its name by bringing about a significant transformation in our operations. The transition from our previous system was a journey of self-discovery, allowing us to explore the new system independently. The bespoke elements of the system, which they assured would be easy to integrate during the sales and onboarding process, indeed provided a unique learning experience. Once we signed up and arranged the pro-forma and direct debits, it felt like we were given the freedom to navigate the system on our own, which was an empowering experience. This system has been a significant investment for my company, and it's been a fascinating journey to see how it compares to our original system. Our original system was user-friendly and efficient, but BigChange has pushed us to adapt and grow. I'm excited to hear all of my staff members' honest, unbiased reviews of BigChange based on their user experiences in their various roles. This has been a big step forward for us!
September 23, 2024
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Jeffrey E
Highly Recommended: The Comprehensive and Powerful BigChange Software
I wholeheartedly recommend BigChange! The software is incredibly comprehensive, offering a robust tracking system that is truly ahead of its time. The sales team was incredibly proactive, always ready to set up demonstration meetings to ensure we fully understood the capabilities of the system. We finally agreed to a demo and were blown away by the system's potential. It's true, the amount of data it can handle is vast, but that's a testament to its power and capacity. After the demo, we were encouraged to sign a contract, which we did with great anticipation. We took our time setting up the system due to our busy schedule, but when we finally did, it was worth the wait. When we considered cancelling the contract due to our initial delay, BigChange stood by their agreement, reinforcing their commitment to their product and customers. I can honestly say it's one of the most comprehensive software I've ever used. The support is specialized, and they encourage the customer to fully understand and utilize the system. Yes, it does require a significant amount of data input, but that's because it's designed to handle complex operations. We've had several staff members try the software, and everyone agrees - it's impressively powerful!
September 17, 2024
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Marie W
BigChange: A Game-Changer for Our Business
My experience with BigChange, starting from our initial meeting at the NEC show in Birmingham in 2022, through the onboarding process, and the constant availability of the Roadcrew support, has been unmatched. After dealing with a previous software system that provided no support, it's been a breath of fresh air to have a team always on standby to answer any questions. I value the ideas portal for suggesting improvements and the continuous communication with the product development team is comforting. I believe we will continue to use this software for many years to come. The system includes many features we require - CRM, vehicle tracking, job/scheduler management, fieldworker app, and financials. Its seamless integration with other apps like Xero, Outlook, and Google Maps has proven to be very beneficial. Some features, especially invoicing and financials, could be enhanced, but I am aware that BigChange is working on it. There are also some features in the JobWatch app that could be improved for our fieldworkers. We switched to BigChange because our business had outgrown the Verizon Connect/Work platform.
September 8, 2024
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Juan Jones
Enhanced Productivity: BigChange's Mobile Workforce Management
The mobile workforce management feature of BigChange has greatly improved our team's productivity by allowing us to work from anywhere
September 2, 2024
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Scott G
BigChange's Job Scheduling Feature: A Game-Changer for Operations Managers
As an operations manager, I found the job scheduling feature of BigChange to be extremely helpful in managing our daily operations
August 26, 2024
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Beverly C
Outstanding Software Solution!
I value the real-time job visibility that BigChange provides, offering total transparency across the entire business. We use the knowledge base for instructions and to ensure proper usage of all our policies. The BigChange team is always receptive to feedback and suggestions when things don't go as planned. The initial setup was fairly straightforward and the worksheets are an excellent feature. However, the financial reporting aspect of BigChange could use some improvement and we've had to devise some workarounds. We transitioned to BigChange to reduce paper usage and enhance accuracy. I received a response from the vendor, Louise, who expressed gratitude for my positive feedback and assured me that they would continue striving to deliver an excellent experience. She also suggested that I contact Roadcrew or my Customer Success Manager for assistance with financial reporting issues.
August 20, 2024
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Nicholas A
Big Deceptions from Day One with BigChange
I have had a terrible experience with BigChange. They falsely claim to be a leading player in field service software, but once you sign up, you realize they are far behind. They are quick to lock you into a long-term contract and threaten legal action if you try to leave. We were promised multiple features that would revolutionize our business management, but in reality, we either got nothing, impractical workarounds, or silence. Their chairman is always on social media praising the software, but in reality, he seems to be speaking on a subject he doesn't fully understand, just like their software. We are now consulting our legal team to see how we can get out of this situation. The software is no better than spreadsheets with a vehicle tracker. I strongly advise against using BigChange.
August 12, 2024
