What is Glassbox?
Pros from reviewers
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Integrated session replay and analytics: Glassbox's fully integrated session replay to analytics provides valuable insights needed to enhance the customer journey on a website
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Straightforward user interface: Glassbox's simple and intuitive interface makes it accessible to users, regardless of their familiarity with the software
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Rich data collection: Glassbox provides richer data compared to other software, enabling users to gain better insights and make improved decisions
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Direct addressing of user issues: Glassbox allows users to directly address issues from a user's perspective, eliminating guesswork and enabling more accurate problem-solving.
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Exceptional session recording: Glassbox's session recording feature exceeds expectations, providing detailed and accurate recordings of user sessions
Cons from reviewers
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Bright and predominantly white UI: Some users find the user interface of Glassbox to be too bright and predominantly white, which can be straining to the eyes. A dark mode option could improve the user experience
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Spam or irrelevant requests in session recording: Within the session recording feature, there seem to be some spam or irrelevant requests that could potentially be muted or filtered. This could improve the quality of the recorded sessions
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Issue with deep linking: There is an issue with deep linking in Glassbox. When a user receives a link to a specific tab in Glassbox and clicks it without prior login, it redirects them to the login page. After logging in, instead of taking the user directly to the tab from the link, it directs them to the main page
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Confusing interface: Some users find the interface of Glassbox to be confusing, with many steps to go through to get the data they want. Some of the terminology is also unclear to newcomers. More live demonstrations and clearer instructions could improve this issue.
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Basic reports: The reports provided by Glassbox are fairly basic and need configuration for detailed information. This could be improved to provide more detailed insights without the need for additional configuration
Main features
Starting Price
Free Plan
Session recordings
Automatic alerts
Form analysis
Integration with other tools
Heatmaps
Starting Price
N/A
Free Plan
No
Session recordings
Automatic alerts
Form analysis
Integration with other tools
Heatmaps
How Glassbox compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Glassbox best for according to our reviewers?
Troubleshooters: Users who need to directly address issues from a user's perspective would find Glassbox beneficial. The software allows for easy access to user sessions with all API requests and responses, aiding in troubleshooting.
Session recording users: Users who require session recording features would benefit from Glassbox. The software provides exceptional handling of background requests and exceeds expectations in this area
Data analysts: Glassbox is ideal for data analysts as it provides rich data that can lead to better insights and improved decision-making. The software makes all struggles and issues visible, eliminating the need for tagging
Customer experience managers: Those responsible for enhancing a website's customer journey would find Glassbox useful. The software provides fully integrated session replay to analytics, offering insights needed to improve the customer experience
User interface enthusiasts: Individuals who appreciate straightforward and simple user interfaces would find Glassbox suitable. The software is easy to understand and navigate, even for users who aren't familiar with it
Glassbox Reviews
4.8
Glassbox rating
5.0
Ease of use
4.5
Customer service
4.8
Value for money
5.0
Likelihood to recommend
5.0
Features
29 Glassbox Reviews
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Bryan
Precision Insight with Glassbox
I value Glassbox for its precise depiction of our customers' journeys and interactions with page elements. Ideally, I wish to perform A/B testing directly on Glassbox without requiring third-party plugins.
October 22, 2024
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Nyx M
Glassbox: A Top Choice for Businesses of All Sizes - An IT Consultant's Review
As an IT consultant, I've recommended Glassbox to several clients. Its robust features and intuitive interface make it an excellent choice for businesses of all sizes
October 13, 2024
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Alan Johnson
At Glassbox, Quality and Authenticity are Assured!
At Glassbox, I am assured of excellent customer service. Their products are timeless, genuine, and of high quality. I receive exactly what I request. The packaging and delivery are superb. I have received value equivalent to my money and I have absolutely no regrets.
October 7, 2024
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Eugene Jones
Glassbox: Enhancing User Journeys and Improving UX
As a product manager, I've found Glassbox invaluable for understanding user journeys. It's helped us identify bottlenecks and improve the overall user experience
September 28, 2024
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Pamela J
Engage More Intimately with Our Users
The Glassbox software enables me to understand the real user experience better than any other reporting, analytics, or feedback tools. As a new user, I find some aspects of the interface not very intuitive and slightly overwhelming, possibly due to my lack of training.
September 24, 2024
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Gregory Miller
Glassbox: Revolutionizing Customer Support with Session Replay
As a customer support representative, Glassbox has been a game-changer. Being able to replay customer sessions has made troubleshooting much more efficient
September 17, 2024
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Martha Rodriguez
Effortless Navigation with Glassbox
I want to fully understand Glassbox's features as it can offer valuable user insights and aid in improving our app. Its feature of easily accessing user sessions with all API requests and responses is beneficial for troubleshooting. I would like more training resources on filtering sessions and saving them for report creation based on user needs. I chose Glassbox for its detailed insights and easier system maintenance.
September 9, 2024
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Carl Jones
Glassbox's Heatmaps: Empowering Informed Design Decisions
As a UX designer, I found Glassbox's heatmaps incredibly useful. They allowed us to see exactly how users interacted with our software, leading to more informed design decisions
September 2, 2024
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Megan B
Review on Glassbox: The Roman Numeral Bracelet
I recently purchased the Roman Numerals bracelet from Glassbox and I'm extremely pleased with it. Its detailed design is both unique and fashionable, and it complements any outfit seamlessly. I believe it's worth every penny.
August 24, 2024
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George B
Glassbox's Data Analytics: A Game-Changer for Business Analysis
As a business analyst, I found Glassbox's data analytics capabilities to be top-notch. It helped us understand user behavior better and optimize our software accordingly
August 17, 2024
