What is Freshcaller?
Pros from reviewers
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Top-notch customer support: Despite some criticisms, many users praise Freshcaller's customer support for their responsiveness and willingness to troubleshoot issues.
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User-friendly and easy setup: Freshcaller is known for its simple setup and implementation process, making the transition from other platforms smooth and hassle-free
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Cost-effective: Freshcaller is a more affordable solution compared to other larger companies, offering excellent performance without reducing features
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Seamless integration: Freshcaller integrates effortlessly with other Freshworks products, including Freshdesk, simplifying the user experience
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Comprehensive call history: The software provides a complete call history, including cost and recordings, offering a detailed overview of all calls
Cons from reviewers
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Missing crucial features: While Freshcaller is user-friendly and integrates well with other products, it lacks some important features, functionalities, and reporting capabilities that more enterprise-level solutions provide
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Unstable functionality: Some users have reported frequent breakdowns and connection failures, making the software unreliable and requiring a lot of effort to use
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Unexpected charges: Some users have reported being charged unexpectedly, with the support team failing to respond to their queries or resolve the issue.
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Poor customer service: There have been instances of unresponsiveness from the support team, unfulfilled promises, and unresolved issues, leading to dissatisfaction among users
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Ineffective technical support: Despite the responsiveness of support representatives, the technical support and development teams often seem overwhelmed and make unfulfilled promises, leading to unresolved issues and heightened stress levels for users
Main features
Starting Price
Free Plan
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
Starting Price
$16
/ user / month
Free Plan
Yes
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
How Freshcaller compare to similar software?
Product
Price
$16
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
Freshcaller
Cloud telephony and call center software
CallHippo
A virtualized telephone system
50% off for 1 year on CallHippo
Save up to $360
When comparing LiveAgent and Freshcaller, several key differences can influence your choice of customer support and call management platform. One of the primary distinctions lies in their focus and functionality, tailored to meet different business needs.
LiveAgent is designed as a comprehensive customer support solution, offering a wide range of tools including a robust ticketing system, live chat, email support, and call center capabilities. It’s particularly suited for businesses that need to manage customer interactions across multiple channels from a single, unified platform. LiveAgent excels in providing a structured environment where all customer inquiries—whether via phone, chat, or email—can be efficiently tracked, managed, and resolved. Its integration with various CRM systems, automation features, and detailed reporting capabilities make it an ideal choice for businesses looking to streamline their entire customer service operations.
On the other hand, Freshcaller is a ...
Freshcaller
Cloud telephony and call center software
LiveAgent
Customer support software
$120 credits on any plan on LiveAgent
Save up to $120
Who is Freshcaller best for according to our reviewers?
Small to Medium-Sized Businesses: Freshcaller is a cost-effective solution for small to medium-sized businesses, offering a complete call history with cost and recordings. It integrates seamlessly with other products and provides excellent performance
Disgruntled Users: Some users have reported issues with Freshcaller's technical support and development teams, as well as problems with connectivity and functionality. These users may need to exercise caution when using this service, especially if they do not have priority access or an account manager.
Freshworks Users: For those already using Freshworks products, Freshcaller is a recommended addition. It integrates seamlessly with Freshdesk and other Freshworks products, simplifying the user experience
Large Companies: Large companies may find Freshcaller beneficial due to its ability to provide priority access and dedicated account management. However, they may find some features, functionality, and reporting missing that more enterprise-level solutions might provide
Startups: Freshcaller is a great choice for startups due to its simple setup and implementation process. It offers a user-friendly software and top-notch customer support, making it easy for new businesses to transition to this platform
Freshcaller Reviews
4.0
Freshcaller rating
3.9
Ease of use
3.8
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.8
Features
24 Freshcaller Reviews
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Heather
Highly Recommended: My Exciting Journey with Freshcaller
I wholeheartedly recommend Freshcaller! At first glance, it's incredibly promising and it truly delivers. Yes, it requires a bit of effort to use, but that's part of the fun and learning curve. The support team is one of the most unique I've ever interacted with, each of them bringing a different perspective on how to use the products. The products themselves have a knack for keeping you on your toes, as they connect in their own unique ways and occasionally need a bit of a nudge. I've spent an amazing amount of time exploring and mastering it, and it's been an exciting journey.
April 28, 2024
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Diane R
Unlocking SMB Potential with Freshcaller
I have developed a strong bond with the entire Freshworks team, especially Freshcaller. We started using their services in March 2019 and they have made significant strides since then. I am enthusiastic about expanding our business with them. Freshcaller offers a very simple setup and implementation process. We transitioned from Five9 to Freshcaller with ease. In addition to the user-friendly software, Freshcaller's customer support is top-notch. However, Freshcaller is missing some crucial features, functionality, and reporting that more enterprise-level solutions might provide. Despite their regular updates, there are a few things I wish they had. We opted for Freshcaller due to its seamless integration with Freshdesk and switched to it because of its cost-effectiveness and ability to integrate with Freshdesk.
April 21, 2024
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Jean S
Freshcaller: Streamlining Call Center Operations
As a customer service manager, I found Freshcaller to be an invaluable tool in streamlining our call center operations
April 16, 2024
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Andrea D
Unexpected Billing Issues with Freshcaller Trial: A Personal Experience
I decided to give Freshcaller a try and opted to add $5 in credits during the trial period. To my surprise, I noticed a charge of $163.25 CAD on my card. I immediately reached out to their support team and am eagerly awaiting their response. The next day, my bank notified me of another charge attempt and took the proactive step of freezing my account to ensure my financial security. I must say, it's been quite an adventure! I'm looking forward to getting this sorted out and diving deeper into all the features Freshcaller has to offer!
April 14, 2024
