What is Freshcaller?
Pros from reviewers
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Top-notch customer support: Despite some criticisms, many users praise Freshcaller's customer support for their responsiveness and willingness to troubleshoot issues.
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User-friendly and easy setup: Freshcaller is known for its simple setup and implementation process, making the transition from other platforms smooth and hassle-free
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Cost-effective: Freshcaller is a more affordable solution compared to other larger companies, offering excellent performance without reducing features
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Seamless integration: Freshcaller integrates effortlessly with other Freshworks products, including Freshdesk, simplifying the user experience
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Comprehensive call history: The software provides a complete call history, including cost and recordings, offering a detailed overview of all calls
Cons from reviewers
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Missing crucial features: While Freshcaller is user-friendly and integrates well with other products, it lacks some important features, functionalities, and reporting capabilities that more enterprise-level solutions provide
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Unstable functionality: Some users have reported frequent breakdowns and connection failures, making the software unreliable and requiring a lot of effort to use
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Unexpected charges: Some users have reported being charged unexpectedly, with the support team failing to respond to their queries or resolve the issue.
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Poor customer service: There have been instances of unresponsiveness from the support team, unfulfilled promises, and unresolved issues, leading to dissatisfaction among users
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Ineffective technical support: Despite the responsiveness of support representatives, the technical support and development teams often seem overwhelmed and make unfulfilled promises, leading to unresolved issues and heightened stress levels for users
Main features
Starting Price
Free Plan
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
Starting Price
$16
/ user / month
Free Plan
Yes
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
How Freshcaller compare to similar software?
Product
Price
$16
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
Freshcaller
Cloud telephony and call center software
CallHippo
A virtualized telephone system
50% off for 1 year on CallHippo
Save up to $360
When comparing LiveAgent and Freshcaller, several key differences can influence your choice of customer support and call management platform. One of the primary distinctions lies in their focus and functionality, tailored to meet different business needs.
LiveAgent is designed as a comprehensive customer support solution, offering a wide range of tools including a robust ticketing system, live chat, email support, and call center capabilities. It’s particularly suited for businesses that need to manage customer interactions across multiple channels from a single, unified platform. LiveAgent excels in providing a structured environment where all customer inquiries—whether via phone, chat, or email—can be efficiently tracked, managed, and resolved. Its integration with various CRM systems, automation features, and detailed reporting capabilities make it an ideal choice for businesses looking to streamline their entire customer service operations.
On the other hand, Freshcaller is a ...
Freshcaller
Cloud telephony and call center software
LiveAgent
Customer support software
$120 credits on any plan on LiveAgent
Save up to $120
Who is Freshcaller best for according to our reviewers?
Small to Medium-Sized Businesses: Freshcaller is a cost-effective solution for small to medium-sized businesses, offering a complete call history with cost and recordings. It integrates seamlessly with other products and provides excellent performance
Disgruntled Users: Some users have reported issues with Freshcaller's technical support and development teams, as well as problems with connectivity and functionality. These users may need to exercise caution when using this service, especially if they do not have priority access or an account manager.
Freshworks Users: For those already using Freshworks products, Freshcaller is a recommended addition. It integrates seamlessly with Freshdesk and other Freshworks products, simplifying the user experience
Large Companies: Large companies may find Freshcaller beneficial due to its ability to provide priority access and dedicated account management. However, they may find some features, functionality, and reporting missing that more enterprise-level solutions might provide
Startups: Freshcaller is a great choice for startups due to its simple setup and implementation process. It offers a user-friendly software and top-notch customer support, making it easy for new businesses to transition to this platform
Freshcaller Reviews
4.0
Freshcaller rating
3.9
Ease of use
3.8
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.8
Features
24 Freshcaller Reviews
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Amber F
Exceptional Customer Service Experience with Freshcaller
I renewed my subscription to Freshcaller well before it was due, and they promptly processed my payment for another month. I reached out to their support team and was pleasantly surprised by their swift response. I truly believe this company values its customers and goes above and beyond to ensure satisfaction. I strongly recommend using their services!
July 8, 2024
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Aaron C
Freshcaller: Empowering Remote Customer Service with Seamless Cloud-based System
Freshcaller's cloud-based system has been a game changer for us. It allowed our team to work remotely without any disruption to our customer service
June 30, 2024
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Peter C
Experiencing Excellence with Freshcaller: A User's Perspective
I've been using this software, Freshcaller, and I'm quite impressed with its unique features, including the registration process among others. What really stands out for me is their customer support. They are incredibly patient and always ready to assist, no matter the time. Choosing Freshcaller has been one of the best decisions I've made!
June 24, 2024
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Isabella R
Freshcaller's CRM Integration Boosts Productivity
As an IT manager, I appreciate Freshcaller's seamless integration with our existing CRM system. This has greatly improved our team's productivity and customer interaction
June 17, 2024
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Emily Miller
Platform Excellently Serves Our Businesses
The platform suits our company's needs well. However, we've had a few instances where users were inexplicably locked out of their accounts. We had to collaborate with the Support team to find solutions and regain access.
June 9, 2024
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Roger M
Affordable, Efficient Ticketing with Freshcaller
Using Freshdesk makes solving customer issues and documenting recurring problems very easy. I can log in daily, confident that emails are being properly documented. Modifying ticket fields, adding more reporting options, and using automations for basic processes are all simple tasks, allowing me to focus on more complex ones. Freshdesk's ticketing system is excellent and user-friendly. The call feature is also straightforward. However, the reports function could use some improvement. I switched to Freshcaller from Intercom, which I found too complicated.
June 1, 2024
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Susan Rodriguez
Freshcaller's Robust Features and Analytics for Efficient Staffing
I've been using Freshcaller for several months now and I'm impressed with its robust features. The analytics provided have been crucial in identifying peak call times and adjusting staffing accordingly
May 25, 2024
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Dennis Smith
Appreciating Freshcaller: A Streamlined Approach to Task Management
I absolutely love using Freshworks' ticket system, Freshcaller! It's so streamlined and efficient. While currently it doesn't have an Export/Backup function for notes and attachments, it gives me the opportunity to really focus on each individual ticket. It keeps me engaged with my work, ensuring that I'm always in the moment with each task. It's a unique feature that encourages me to concentrate on the task at hand rather than getting caught up in backing up every single detail. It's a refreshing take on task management and I'm really enjoying it!
May 18, 2024
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Isabella Jones
Decent Product with Integrated Features, Yet Struggling Tech Support
I've found that using Freshcaller has heightened my stress levels due to ineffective technical support. Although the support representatives are generally responsive, the technical support and development teams seem overwhelmed and often make unfulfilled promises. I would recommend caution when using this service unless you're a large company with priority access or an account manager to ensure your requests are addressed. I do appreciate that the phones are linked to my ticketing system, allowing me to automatically see who is calling and their previous tickets. However, my connection between Freshcaller and Freshsales has been broken for four months with no estimated repair time. Despite numerous attempts to contact them, the issue remains unresolved. I switched to Freshcaller for its connectivity, but this is only beneficial if it actually works.
May 12, 2024
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Sophia
Efficient Call Management with Intuitive Software Interface and Recording Feature.
The software's intuitive interface made it easy for my team to navigate and manage calls efficiently. The call recording feature has been particularly useful for training purposes
May 4, 2024
