What is Saloniq?
Pros from reviewers
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Superior customer service: The standout feature of Saloniq is its customer service, which includes an excellent help module and quick response times to inquiries.
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Reduced no-shows and late cancellations: The two-way texting feature of Saloniq has greatly improved communication with clients, leading to a significant reduction in no-shows and late cancellations at the salon
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User-friendly software: Saloniq is extremely user-friendly, even for those who aren't very tech-savvy, with initial training and ongoing support always available
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Excellent marketing tools: The GAS feature provides excellent marketing tools that have drawn many new customers to the salon without requiring a large advertising budget
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Efficient management of multiple salons: Saloniq can be used across multiple salons, managing scheduling, online client booking, and stock control flawlessly
Cons from reviewers
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Cumbersome process of editing bulk data: The same user also mentioned that editing bulk data can be a tedious process
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Poor customer support: One user had a negative experience with the installation team, stating they showed no interest in helping resolve issues
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Lack of ownership over data: One user mentioned feeling like they don't truly own their data when using a cloud-based solution like Saloniq
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System defaulting back to the current month: Another minor issue mentioned was the system defaulting back to the current month when booking out
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Dependence on a stable internet connection: Several users mentioned that the system can be slow or inaccessible if the internet connection is not strong or stable.
Main features
Starting Price
Free Plan
Online Booking and Appointment Scheduling
Comprehensive Reporting
Stock Control
Marketing Tools
Client Management
Starting Price
N/A
Free Plan
No
Online Booking and Appointment Scheduling
Comprehensive Reporting
Stock Control
Marketing Tools
Client Management
How Saloniq compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Saloniq best for according to our reviewers?
Dissatisfied Users: Despite its many benefits, some users have had negative experiences with Saloniq due to installation issues and lack of support. However, these seem to be exceptions rather than the norm.
Salon Employees: Even for those who aren't tech-savvy, Saloniq is user-friendly and offers excellent initial training and ongoing support. It also allows quick and easy booking and adjustment of appointments
Salon Clients: The software enhances the guest experience by allowing stylists to use tablets and offering features like online booking. The GDPR feature demonstrates professionalism to clients
Salon Managers: This software is ideal for salon managers who need to monitor performance, manage scheduling, online client booking, and stock control. It also provides weekly emails about targets and excellent customer service
Salon Owners: Saloniq is suitable for salon owners who need a comprehensive tool to manage their business. It offers features like two-way texting to reduce no-shows, GAS for marketing, and tracking of results and revenue
Saloniq Reviews
4.6
Saloniq rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.6
Likelihood to recommend
4.6
Features
18 Saloniq Reviews
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Marilyn G
Smart Solution: SaloniQ Software
I've been using SaloniQ for three years now and it's been a game changer. It's full of features, some of which I'm still learning to use. It allows me to book appointments quickly, adjust times and dates with a simple click, and find clients in various ways. If a client's name appears twice by mistake, I can easily merge the records. The chat support is always ready to help and responds quickly. The end-of-day cashing up process is simple and there are multiple ways to correct any mistakes. The system is designed for easy and quick navigation. My only wish is for chat histories to be saved for longer periods. The vendor responded to my review in January 2019, expressing appreciation.
August 6, 2024
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Hannah F
SaloniQ: A Game-Changer in Hair and Beauty Software
I find SaloniQ to be an excellent and powerful hair and beauty software system. It's user-friendly and comprehensive, making it an invaluable tool for my business. It's the first cloud-based salon software I've used, having previously used iSalon for 18 years. I find the cloud-based system superior as it's accessible from multiple devices and can be used on another computer if one fails. We have two computers at the reception in our salon, one in the office, another on the salon floor, and we can also access it from iPads and iPhones. The software is packed with features, more than I even use. However, if the internet is down, there's no access to the system. A fast internet connection is required to operate the system efficiently, with over 10 Mbps being the minimum. If the internet isn't good, the system can be very slow. The vendor responded to my concerns about speed, suggesting that the issue might be with my internet connection.
July 27, 2024
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Jordan Davis
Convenient Online Booking with SaloniQ
I appreciated the online booking system of SaloniQ, it allowed my clients to book appointments at their convenience
July 20, 2024
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Judy Brown
Effective Marketing Tools: SaloniQ's Success in Client Attraction and Retention
The marketing tools offered by SaloniQ were effective in attracting new clients and retaining existing ones
July 15, 2024
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Nathan F
Empowering Salon Management with High-Level Guest Experience
I am currently transitioning to the hub and all my stylists are using tablets, which is enhancing our guest experience. The software is excellent in terms of updates and improvements, making it responsive to business needs. The management aspect is fantastic, enabling me to motivate my team and maintain strict control over finances, stock, and clients. The GAS feature is brilliant and has been the most effective tool in growing my business. I value the GDPR feature, which, along with the tablets, demonstrates our professionalism to our clients. Having worked with computerized salon management systems for 22 years, this is by far the best. However, I find the support to be lacking. I prefer speaking to someone directly to resolve issues rather than waiting for a chat response. I would also appreciate more education on the more complex features to maximize the system's use. I would love a feature for staff clocking in and out and a timesheet linked to Xero.
July 9, 2024
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Brandon
Business Owners, Proceed with Caution
I had a dreadful experience with Saloniq. For three weeks, I was left without a working system and I deeply regret choosing this software. I think it might work if installed correctly, but the installation team was a nightmare. They showed no interest in helping me resolve the issues. Despite numerous attempts, I couldn't get it installed and the IT help was useless. I received no support from Salon iq. When I complained, they claimed that their trainer left my business on the launch day with a fully functioning system and that my staff was trained to use it. They also said that the online booking feature, which wasn't working, is set up after the main system is built and that I failed to cooperate with them to set it up. They blamed the delay on a website company in a different country, with which they had no relationship, for not following their instructions and not clearing the cache. This response was given in December 2019.
July 2, 2024
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Bryan
Efficient Multi-Location Management: A Game-Changer for Business Expansion
Lastly, the software's ability to handle multiple locations was beneficial as I expanded my business.
June 25, 2024
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Laura Smith
SaloniQ: The Ultimate Salon Management Tool
As a salon owner, I found SaloniQ to be an invaluable tool for managing appointments and staff schedules
June 17, 2024
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Juan G
Maximizing Salon Efficiency with Saloniq Software
I appreciate Saloniq's text reminder appointment service as it has helped reduce our 'no shows'. The system's text service allows us to instantly communicate with our guests, which is great for daily offers. The software is easy to set up and use, and can be customized to our needs. Help is readily available through various means such as online, by phone, or the hub. However, we face issues due to an unreliable internet connection, causing the system to freeze and go down daily. A good internet connection is essential for this system. The vendor suggested investing in 4G tablets or a 4G dongle for the computer to keep the system running if the wifi drops.
June 10, 2024
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Bobby S
SaloniQ's Reporting Feature: Informed Business Decisions
The reporting feature of SaloniQ provided me with insightful data that helped me make informed decisions about my business
June 2, 2024
