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Dotdigital engagement cloud Reviews
4.7 (20 reviews)

Dotdigital Engagement Cloud is a customer engagement platform assisting businesses in managing marketing campaigns. It provides tools for email marketing, automation, segmentation, and analytics, enabling users to craft personalized customer experiences across various channels. Features also encompass SMS and social media marketing, landing page creation, and ecommerce integration. This software is designed for businesses of all sizes aiming to enhance their digital marketing strategies.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Dotdigital engagement cloud?
  • 04How Dotdigital engagement cloud compare to similar software?
  • 05Who is Dotdigital engagement cloud best for according to our reviewers?
  • 06Dotdigital engagement cloud Reviews

What is Dotdigital engagement cloud?

Dotdigital Engagement Cloud is a state-of-the-art customer engagement platform designed to assist businesses in developing and nurturing their customer relationships. It provides a range of tools such as email marketing, automation, segmentation, and analytics. The platform allows businesses to create personalized, omnichannel marketing campaigns that reach customers through their preferred channels. It also offers features like contact scoring and machine learning for better audience understanding and targeting. Additionally, it integrates with various e-commerce platforms and CRM systems for smooth operations. Currently, special promotions are available on Dotdigital Engagement Cloud to help businesses enhance their digital marketing efforts and strengthen customer relationships at a discounted price.

Pros from reviewers

  • Constant updates and improvements: The platform is constantly being updated and improved in customer-friendly ways. It is reliable and the changes are based on user feedback, making it a platform that evolves with its users.

  • Dedicated account management: Each user is assigned a dedicated account manager who is attentive, invested, and always seeking ways to improve performance and efficiency. They are also diligent in their account noting, allowing users to revisit previously implemented strategies or discussions

  • Powerful and intuitive features: Dotdigital Engagement Cloud offers a range of powerful and intuitive features that greatly aid in understanding the vast potential of email marketing. The platform is user-friendly, making navigation easy, and the features are advanced in their capabilities

  • Exceptional customer support: The platform boasts an exceptional support team that is always available to help solve problems, share knowledge, and respond quickly. Every interaction with customer service results in quick, practical solutions

  • Enhanced reporting and analytics: The platform's capabilities have revolutionized digital marketing, especially in the areas of reporting and analytics. This has significantly contributed to an increase in revenues

Cons from reviewers

  • Constant updates: While the platform is consistently updated and improved, this could potentially be a drawback for some users who prefer stability and consistency over constant change.

  • Dependency on customer success managers: Many users have praised their dedicated customer success managers for their assistance and support. However, this could potentially be a drawback if a user's manager is not as attentive or helpful

  • Limited customization abilities: While the platform is praised for its simplicity and advanced capabilities, some users have noted limitations in its customization abilities. These instances are rare, but they do exist

  • Session scheduling: Some users have expressed a desire for more session options in the morning. Currently, there seems to be a concentration of sessions in the afternoon, which can lead to scheduling clashes

  • Platform navigation: While many users find the platform user-friendly and easy to navigate, there may be a learning curve for some, especially those who are not as tech-savvy

Main features

Starting Price

N/A

Free Plan

No

Email Marketing Tools

Omnichannel Marketing

User-Friendly Interface

Advanced Analytics

Integration Capabilities

Who is Dotdigital engagement cloud best for according to our reviewers?

  • Email Marketers: These users leverage the platform for email marketing. They value the platform's features and the support from their dedicated Customer Success Manager, which has significantly contributed to increased revenues

  • Digital Marketers: These users have revolutionized their digital marketing through the platform's capabilities, especially in reporting and analytics. They appreciate the support from the onboarding and solutions teams, as well as their Customer Success Manager

  • Long-term Users: These users have been with Dotdigital for several years. They consistently receive excellent service from their account manager and the Support Team. They find the platform user-friendly and appreciate its regular updates based on user feedback.

  • CRM and eDM Users: These users utilize Dot Digital as their primary CRM and eDM platform. They appreciate its simplicity and advanced capabilities, despite some limitations in customization

  • Transitioning Users: These users have switched from other platforms, such as Bronto, to DotDigital. They find the platform extensive, intuitive, reliable, and customer-friendly. They also appreciate the outstanding support from their Account Manager

    • Dotdigital engagement cloud Reviews

    4.7

    Dotdigital engagement cloud rating

    4.2

    Ease of use

    4.2

    Customer service

    4.1

    Value for money

    4.0

    Likelihood to recommend

    4.2

    Features

    20 Dotdigital engagement cloud Reviews

    4.7 (20 reviews)
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    • Brandon Smith

      Enhancing Conversions with the Landing Page Builder

      The landing page builder is another excellent tool. It's helped us create engaging pages that drive conversions

      August 17, 2024

    • Raymond S

      Enhanced Customer Reach: Leveraging SMS Marketing for Increased Touchpoints

      I appreciate the SMS marketing feature. It's allowed us to reach our customers on another platform, increasing our touchpoints

      August 10, 2024

    • Gregory Miller

      Jonathan is Outstanding!

      Jonathan was amazing! He greatly assisted us in launching a crucial project with Dotdigital. We are grateful to the entire team.

      August 4, 2024

    • Keilani

      Superb Platform. Exceptional Support!

      I used Bronto until 222, but due to their EOS, I was forced to find another solution. I have never looked back since switching to DotDigital. I am much happier with their platform, which is extensive, intuitive, reliable, and constantly being updated and improved in customer-friendly ways. The support is outstanding, especially from my Account Manager Alyssa Brown. She is patient, extremely knowledgeable, and resourceful, always offering tips on how to work smarter, not harder. I am very thankful for her continued support.

      July 29, 2024

    • Cynthia D

      Top-notch Reporting in Engagement Cloud

      The reporting feature in dotdigital Engagement Cloud is top-notch. It provides detailed insights into campaign performance which aids in making data-driven decisions

      July 22, 2024

    • Rose E

      Segmentation: A Game-Changer for Marketers

      As a marketer, the segmentation feature has been a game-changer. It allows me to target specific demographics with tailored content, improving engagement rates

      July 14, 2024

    • Ralph Brown

      Working with DD for a While Now

      I've been using DD for around 1.5 years and particularly enjoy working with Eloise. She's extremely helpful, knowledgeable, and responsive. She's greatly enhanced my understanding of the platform and consistently provides excellent ideas to maximize its use. I'm very grateful for her assistance.

      July 7, 2024

    • Kelly F

      Improved Email Marketing with User-Friendly Automation

      it's user-friendly, intuitive, and has significantly improved my email marketing campaigns. The automation feature is particularly impressive, allowing me to schedule and send emails at optimal times

      June 30, 2024

    • Ruth C

      Dotdigital Summit 223 Review

      I felt it would have been advantageous to have more sessions in the morning, not just keynote ones, as there were some session clashes in the afternoon. The sessions I attended were very insightful.

      June 23, 2024

    • Dennis A

      Enhancing Marketing Strategies with Web Tracking Insights

      The web tracking feature has provided valuable insights into our customers' behavior, helping us optimize our marketing strategies

      June 15, 2024

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