What is Promo.com?
Pros from reviewers
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Excellent Customer Service: Promo.com's customer service team is always on hand to answer queries. They are responsive, swift, knowledgeable, and effectively answer questions
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Wide Range of Features: The software provides a broad variety of features including stock videos, ready-made templates, music and text overlay options, and the ability to alter video formats. This enhances creativity in video creation and editing, leading to high-quality content
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Ease of Use: Promo.com is user-friendly and intuitive, making it accessible even for those with minimal video editing experience. This allows users to create unique and personalized content with ease
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Regular Updates: New features and functionalities are regularly added to the software. This shows that the company listens to their customers' feedback and requests, constantly improving their service
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Value for Money: Promo.com offers exceptional value for the cost. The software's library is incredible and unmatched, and having licensed music available is a huge advantage.
Cons from reviewers
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Limited music editing capabilities: While Promo.com offers a wide range of licensed music, it lacks a timeline slider for music, making it difficult to accommodate musical transitions within a single video. This can limit the creative possibilities of the videos
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Limited creative freedom: Some users have reported that Promo.com's shift towards using their own templates has limited their creative freedom. The inability to start with a blank template and the perceived amateurish quality of the in-house creative videos have been cited as drawbacks.
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Dishonest billing practices: Some customers have reported being charged without their consent and experiencing difficulties in obtaining refunds. This has resulted in a perception of the company as dishonest and deceptive
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Inflexible cancellation policy: Promo.com's cancellation policy has been described as draconian and inflexible, with customers reporting difficulties in cancelling their subscriptions and obtaining refunds. This has led to dissatisfaction and loss of trust in the company
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Unresponsive customer service: Some users have reported that Promo.com's customer service is unresponsive, particularly when it comes to resolving billing issues. This has led to frustration and dissatisfaction among customers
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Main features
Starting Price
Free Plan
Custom branding options
High-resolution stock footage
Easy-to-use editor
Licensed music library
Extensive video template library
Starting Price
$69
/ month
Free Plan
No
Custom branding options
High-resolution stock footage
Easy-to-use editor
Licensed music library
Extensive video template library
40% off annual plans and 20% of monthly plans on Promo.com
Get 40% off annual plans and 20% of monthly plans on Promo.com and up to $573 savings with Secret.
How Promo.com compare to similar software?
Product
Price
$69
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
40% off annual plans and 20% of monthly plans on Promo.com
Save up to $573
Who is Promo.com best for according to our reviewers?
Social Media Managers: These users utilize Promo.com to create unique and personalized content for their social media pages, branding them as their own businesses with their own contact details
Inbound Marketing Strategists: These users use Promo.com for their inbound marketing strategies to generate leads and drive traffic to their website, and also intend to use videos in drip campaigns and demo situations
Creative Content Creators: These users appreciate the features that Promo.com provides to enhance creativity in video creation and editing, leading to high-quality content, but they find contacting customer service difficult when problems occur
Executive Recruiting Firms: These users utilize Promo.com to quickly and easily produce custom videos for every new job search, posting them on social media and their website.
Dissatisfied Customers: These users have faced issues with Promo.com's billing practices and customer service, and have decided to stop using the software due to these problems
40% off annual plans and 20% of monthly plans on Promo.com
Get 40% off annual plans and 20% of monthly plans on Promo.com and up to $573 savings with Secret.
Promo.com Reviews
4.3
Promo.com rating
0.0
Ease of use
0.0
Customer service
0.0
Value for money
0.0
Likelihood to recommend
0.0
Features
29 Promo.com Reviews
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Joyce B
Insightful and Affordable: Empowering Data-Driven Decisions
they provide me with detailed insights that help me make data-driven decisions. The pricing for the software is very reasonable considering its high quality
October 21, 2024
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Joan Williams
Enhanced Productivity: Seamless Integration and Reliable Performance
it seamlessly integrates with other tools I use, enhancing my productivity. The software's performance has been consistently reliable
October 15, 2024
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Sarah Smith
Promo.com: A Reliable Platform for Distinctive Business Content
My experience with Promo.com has been quite satisfactory! The content is unique and has a certain charm to it. I subscribed to their service for a full year and they were consistent with their billing, which shows their commitment to transparency. Initially, I had a neutral opinion about them, but over time, I've come to appreciate their service. If you're looking for a platform that can provide content to elevate your business, Promo.com is the place to be. They offer distinctive ads that are sure to catch the eye and potentially increase your follower base.
October 7, 2024
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Henry Jones
My Adventure with Promo-Com: A Journey of Discovery and Learning
I joined the promo-com community a month ago and it's been quite an adventure! Initially, I had some challenges downloading videos, which led me to an unexpected journey of discovery. Each time I tried to download, I was directed to a pay to upgrade page, even though I had already upgraded. It was like a treasure hunt, trying to figure out the path to my downloads.I reached out to their customer service, who were always ready to assist. They provided me with a download link and reassured me that the issue was resolved. It was like having my own personal tech support team, always there to help me out.However, the challenge persisted. Each time I created a video and tried to download it, I found myself back at the pay to upgrade page. It was like a game, trying to find the right way to my downloads.I've submitted four tickets to tech support and spent hours with customer service. It's been a learning experience, understanding the intricacies of the software and the dedication of the support team. Despite the ongoing issue, I'm optimistic that a resolution is on the horizon. It's been a rollercoaster ride with promo-com, but one that's filled with learning and growth.
September 30, 2024
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Amy
Customization and Integration with Promo Com.se
I've been able to customize it to fit my specific needs. The integration capabilities of promo com.se are impressive
September 23, 2024
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Irene M
Maximizing Software Potential: A Review
they have helped me get the most out of the software.
September 16, 2024
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Anthony F
Promo has been Outstanding.
Promo has been amazing. Their retention manager, Mr. Micheal Shtern, is incredibly helpful and focused on customer satisfaction! He deserves 5 stars, a promotion, and a significant pay raise. If it weren't for him, I would have easily left promo.com for their competitors.
September 9, 2024
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Doris J
Experiencing the Magic of Slidely Promo: A User's Journey
I've had and continue to have a fantastic experience with Promo-com. The live services are top-notch and the chat support offers valuable feedback. I was blown away the first time I used this software and quickly saved up to buy it. The software is incredible, speedy, and user-friendly. It allows me to get all my videos in full HD. What I appreciate the most is its ease of use and cool interface. I switched to Promo.com because it feels more like home and provides everything I need, such as a music editor and text editor.
September 2, 2024
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Keith B
Efficient and Versatile Software with Excellent Support
any issues or questions I've had were addressed promptly and professionally. The software's features are robust and versatile
August 26, 2024
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Helen Smith
Stellar Software Experience with Promo.com!
I am using the Promo.com software for our inbound marketing strategies to generate leads and drive traffic to our website. We also intend to use videos in drip campaigns and our sales team will utilize them in demo situations. Within my first 24 hours of use, I had two questions which were expertly answered by the 24/7 chat representatives, which I was extremely pleased with. The software is very easy to use, has an intuitive user experience, and offers excellent automation. It provides exceptional value for the cost and the customer service is responsive, swift, knowledgeable, and effectively answers questions. The software's library is incredible and unmatched, and having licensed music available is a huge advantage. However, it would be beneficial to have music on a timeline slider like the clips and captions, to accommodate musical transitions within a single video. Currently, if I need to add a new video clip, the software requires manual shifting of all the captions to get them back in alignment, which can be time-consuming.
August 20, 2024
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Briar
Streamlining Workflow with User-Friendly Software
its interface is clean and easy to navigate, making my tasks much simpler. The software's ability to streamline my workflow has been a game-changer
August 11, 2024
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Jessica J
Untrustworthy Billing Tactics
I have been a user of Promo.com for 5 years. While I have faced issues in the past, I was able to handle them. However, I have decided to stop using Promo due to their dishonest and deceptive billing practices. There are many other alternatives that do not involve such problems. The software is user-friendly, but they have charged my card without my consent and refused to refund when errors occurred. Their customer service is unresponsive. I initially chose Promo.com for its simplicity. In response to my complaints, they offered me a discount on my monthly plan for 12 months, which ended in February. From March, the price went back to the original rate. They also offered me two free months and a discount for the next 12 months, but neither of these options were satisfactory. They have contacted me via email to discuss further, but I remain unsatisfied with their service.
August 6, 2024
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Megan
Superior Customer Service
I encountered an issue that I couldn't resolve, but the support staff was fantastic and even provided me with a picture. It was the best customer service I've ever experienced!
July 29, 2024
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Melissa
Beware of Supplier Choices with Promo-Com: Unexpected Challenges May Arise.
This seems to be a recurring theme with Promo. In my opinion, their cancellation terms are draconian and the worst I've encountered in my 14 years as a digital marketer. I used Promo a few times at the start of a subscription and then never again. The subscription just renewed and I tried to get a refund on the same day the payment was made. Promo sent a renewal reminder, but I genuinely didn't receive it. I was shown a screenshot of the notice, which I didn't receive (probably went to spam), and it was sent in September. This, in my view, is a sneaky way of doing things. No other supplier I know sends a reminder 3 months before a payment is due. Since closing my business, I've been trying to cancel as many business subscriptions as possible, but I missed this one. Payment was taken on December 28th, and I contacted the team on the same day explaining my situation. The first customer agent tried to help me, but the next agent from their finance team only offered me a 4% refund. Paying 6% for a service I won't use is harsh. The digital marketing communities I'm still part of are close-knit and generally
July 23, 2024
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Scott Rodriguez
Effortless Video Creation with Promo
I've created numerous social media videos using Promo. Its templates are perfectly designed for this purpose, offering a broad selection of options specifically tailored for social media. It caters to all potential video dimensions. However, it's primarily a tool for making basic videos and I wish it also had a feature for creating animated videos.
July 14, 2024
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Joan J
Fails to Distinguish Itself from the Crowd
Promo-com is a decent software, but not a necessity. It's ideal for video creation, but may not be suitable for small businesses unable to afford multiple platforms, as there are more comprehensive all-in-one solutions out there. Promo offers appealing templates and is user-friendly, making it accessible for those with minimal video editing experience. However, I couldn't justify paying for Promo-com when alternatives like Canva are available.
July 7, 2024
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Louis B
Exploring the Creative Potential of Promo.com EO
People around me appreciate the videos I make with Promo.com, which encourages me. The software provides many features that enhance creativity in video creation and editing, leading to high-quality content. However, contacting customer service can be difficult when problems occur. Even though they do provide assistance, I usually solve the issues myself before they can help. I switched to Promo.com and am very pleased with its features, utilizing each one according to its strengths.
July 2, 2024
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Carolyn A
Exceptional Value and Quality: A Review of Promo Com.se
it provides great value for money. The regular updates and improvements made to the software show that the company is committed to providing a top-quality product. Lastly, the training resources provided by promo com.se are comprehensive and easy to understand
June 24, 2024
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Steven Williams
Enjoying Working with This Software
I enjoy using the product as it allows me to create videos in minutes, with me in control. When I encountered problems with multiple accounts and logins, they provided assistance and resolved the situation in less than 24 hours. I highly recommend this service.
June 15, 2024
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Olivia Davis
Seamless Performance and Exceptional Reporting: A Review of Promo Com.se
it has never crashed or slowed down, ensuring that my work is never interrupted. The reporting features of promo com.se are excellent
June 9, 2024
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Ethan Johnson
Outstanding Client Support
I experienced excellent customer service. I needed details on the unlimited AI Plan at the 5% discount and Casey did an excellent job explaining the program to me.
June 1, 2024
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Joseph
Promo: Great for Basic Videos, Yet Room for Improvement
I don't use Promo-com as frequently as I once did because it hasn't developed in the way I need for my creative outcomes. It's somewhat frustrating, but I continue to use it as it enables me to quickly and easily produce custom videos of 10 - 30 seconds for my executive recruiting firm. We utilize these videos for every new job search, posting them on social media and our website.Promo-com is relatively user-friendly, even for those who aren't tech-savvy, and provides a broad variety of video clips and a fair selection of royalty-free music. I have full ownership of the final product and can do whatever I wish with it. The cost is reasonable.However, Promo-com initially allowed users to start with a blank template, but then they introduced their own templates that you're forced to use or get creative to customize. Their customer service hasn't been supportive in this aspect. Their in-house creative videos are mostly amateurish, with the exception of the exercise videos.
May 27, 2024
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Anna Garcia
Efficient Automation and Excellent Customer Service
I've been able to automate many of my daily tasks, saving me valuable time. The customer service for promo com.se is top-notch
May 18, 2024
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Jessamine D
Casey's Assistance - Excellent Outcome
I experienced fast service, politeness, and excellent results from Casey in using the promo-com software.
May 12, 2024
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Jennifer
Questionable Billing Practices at Promo-Com
The company lowered their price by about 60% to align with the industry standard. However, they auto-renewed my subscription at the original full price. When I requested to cancel, they offered a "discount" which was essentially the amount they shouldn't have charged me initially. When I insisted on cancellation, they said it was "too late" and pointed me to their policy. I've decided not to engage with a company that operates in this manner. They may have retained my money, but I won't be utilizing their service. Their product and user-friendliness were comparable to others in the industry, but their customer service and business ethics were a letdown. In response, the vendor asked me to contact their support team via email and assured me that all monthly and annual plans could be cancelled from within the billing section of the website.
May 6, 2024
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Mark
Consider Before Subscribing to the Annual Plan
I have a problem not with the product itself, but with the customer service of Promo-com. I had purchased a one-year plan, but my business needs for videos changed unexpectedly. I contacted Promo to see if my annual plan could be paused or cancelled, as I hadn't used the platform for over six months. Unfortunately, a representative named Lana was unhelpful and simply referred me to the plan's terms. I understand the cancellation terms, but I believe that to maintain customer loyalty, exceptions can be made when the product is not being used month after month. Currently, I am waiting for my year to end so I can leave Promo and never return. I also want to note that there are many superior platforms, such as Synthesia, that offer more for less money.
April 29, 2024
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Nicole
Unrivaled Promo Video Service Discovered
With Promo, I am able to create unique content to keep my social media pages fresh with new videos. It also enables me to produce personalized content for my agents to use on their own social media platforms, branding them as their own businesses with their own contact details. Promo provides a wide range of stock videos, ready-made templates for easy editing, and suggestions of pre-made videos for my specific industry. It also offers a great variety of music and text overlay options to make videos look anywhere from fun to professional. It's simple to alter the video format to suit different platforms and to download the video once it's finished. The customer service team is always on hand to answer queries. New features and functionalities are regularly added. I haven't found anything about this software that I don't like. Whenever I think of a feature that would be useful, it soon becomes available. I believe they genuinely listen to their customers' feedback and requests.
April 23, 2024
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Brittany W
Exemplary Service and Commitment: My Experience with Promo Com
I've had a truly unique experience with software promo com! They were so efficient that they managed to keep my subscription active even when I switched credit cards. I was pleasantly surprised to find out that they had been deducting a mere 17 euros from my account monthly for 14 months. It was so seamless that I didn't even notice it on my bank statement until recently. Their commitment to maintaining my subscription is commendable. I've reached out to them several times and they've been consistent in their policy, standing firm on their no-refund policy. It's refreshing to see a company with such strong principles. So, when you sign up, be ready for a commitment that's truly worth it!
April 16, 2024
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Sarah
User-Friendly Software Promo: com.se
I have found the software promo com.se to be incredibly user-friendly and intuitive
April 14, 2024
