What is Pipefy?
Pros from reviewers
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Client Involvement: Pipefy involves clients in the process, enabling them to track the progress of their briefs, which aids in the client's approval process
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Advanced Customization: Pipefy offers advanced customization options, allowing users to manage nearly any process they require, from procurement to sales to recruitment to project management
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User-Friendly: Pipefy is straightforward and user-friendly, making it excellent for group projects and helping users meet their sales closing goals
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Integration and Automation: Pipefy allows for integration with other systems through email and API, and enables users to automate routine tasks, integrate APIs with other services, and even build MVPs.
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Accountability and Bottleneck Identification: The software holds those assigned a task accountable for their actions and allows for easy identification of bottlenecks to fix any issues
Cons from reviewers
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Limited features in basic plans: Some features that could be extremely beneficial for managing processes are only accessible in higher plans, limiting the functionality for users on basic plans
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Inadequate API transaction inclusion: For businesses needing to integrate with other systems, the number of transactions included in the price plans may be insufficient, potentially leading to high costs
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High cost for small businesses: Despite the advanced customization and process management capabilities, the cost of Pipefy, particularly for higher plans, can be prohibitive for small businesses, especially considering exchange rates
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User interface and experience issues: Some users have reported that the user interface could use a refresh, and that the user experience with sub-processes isn't great. The reporting feature has also been criticized for lacking qualitative information.
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Poor customer support: Several users have reported issues with customer support, including slow response times, unresolved issues, and lack of assistance in resolving bugs
Main features
Starting Price
Free Plan
Collaboration made easy
Workflow automation
Customizable Kanban Boards
Integrations galore
Analytics and reports
Starting Price
N/A
Free Plan
No
Collaboration made easy
Workflow automation
Customizable Kanban Boards
Integrations galore
Analytics and reports
How Pipefy compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Pipefy best for according to our reviewers?
Project Managers: Project managers can use Pipefy to manage and create processes from scratch, including procurement, sales, recruitment, and project management, with the ability to attach documents, email checklists, and link to other pipes
Developers: Developers transitioning from other platforms like Trello can use Pipefy to better organize tasks using custom fields, automate routine tasks, integrate APIs with other services, and build MVPs
Business Process Managers: Business process managers can use Pipefy as a tool to understand workflows and address complex cases, engage with people outside the organization at any point in the workflow, and easily integrate with other systems using comprehensive open APIs. However, they may find the support lacking and the user interface in need of a refresh.
Small Businesses: Small businesses may find Pipefy beneficial for managing various processes, but may struggle with the cost, especially for features only available in higher plans
Sales Teams: Sales teams can use Pipefy to manage group projects and meet sales closing goals, with the software holding team members accountable for their tasks and identifying bottlenecks
Pipefy Reviews
3.8
Pipefy rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.4
Features
24 Pipefy Reviews
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Elowen S
Unwavering Commitment: My Experience with Pipefy's Subscription and Support Services
I've been using Pipefy for a few years now and it's been an absolutely fantastic product! It's been a smooth ride with no issues whatsoever. Even after I decided to cancel my subscription, they were so committed to providing me with their service that they continued to charge me. Their support team was so dedicated, they stuck to their stance even after I informed them. My credit card company even got involved and reversed the charges, but Pipefy's commitment to their service was unwavering. I've been in constant communication with them and I'm hopeful we'll find a resolution soon. If not, it might just be an excuse for me to get a new credit card!
April 27, 2024
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Joshua N
Exceptional Customer Support: Pipefy's Responsive and Helpful Team
I was impressed by the level of customer support provided by Pipefy. Their team was responsive and helpful in addressing our queries and concerns
April 20, 2024
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Billy F
Seamless Transition: Pipefy's User-Friendly Interface and Helpful Guides
Pipefy's user-friendly interface made the transition to this new software smooth for our team. The tutorials and guides were very helpful in getting us up to speed
April 16, 2024
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Lisa Rodriguez
Experiencing Slight Slowness with Pipefy
I find Pipefy a bit slow and it has some glitches, but it's great for process management.
April 15, 2024
