What is Newbook?
Pros from reviewers
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Valuable reporting and marketing tools: Newbook offers comprehensive reporting tools that help users pinpoint where they need to concentrate their marketing efforts. It also provides comparative charts and follow-up reports, which have helped users save thousands of dollars.
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Constant updates and innovative features: Users appreciate the constant updates that keep Newbook ahead in terms of features. These updates are solution-oriented and help businesses stay competitive by promoting current best practices
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Efficient booking management across multiple channels: Newbook is commended for its ability to manage bookings across multiple sales channels, preventing double bookings and updating availability in real time. This saves users time in booking operations and helps improve their efficiency
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User-friendly and customizable: Newbook is praised for its user-friendly interface and customization options, allowing users to tailor the software to their specific needs. This makes it a versatile tool that can be adapted to various business models and requirements
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Excellent support team and resources: Newbook's support team is described as friendly, knowledgeable, and always ready to help. Users also find the Wiki and support request features, as well as the training videos and workshops, very useful for learning how to navigate and maximize the use of the system
Cons from reviewers
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Limited support for websites: The software isn't supported by many websites, which can limit its functionality and integration capabilities
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Difficulty with in-hotel facility reservations: Newbook doesn't meet the needs for in-hotel facility reservations, like SPA bookings, or help digitize access to other services like room service.
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Delay in feature perfection: Sometimes, it takes a few months for features to be perfected, which can slow down the implementation process
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Limited direct connections: The direct connections offered by Newbook are primarily Australian-based and may not fit well into other sectors such as the London Hotel & Apartment sector
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Overpriced version: Some users have felt that they were sold an overpriced version of the software that wasn't worth the money
Main features
Starting Price
Free Plan
Comprehensive Suite of Tools
Integration Capabilities
Advanced AI Technology
User-Friendly Interface
Cloud-Based Software
Starting Price
N/A
Free Plan
No
Comprehensive Suite of Tools
Integration Capabilities
Advanced AI Technology
User-Friendly Interface
Cloud-Based Software
How Newbook compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Newbook best for according to our reviewers?
Hotel & Apartment Sector: Newbook is suitable for those in the hotel and apartment sector, particularly in London, due to its user-friendly system, constant updates, and unique features such as read receipts for emails. However, some users have found the direct connections to be more Australian-based
Small Family-Owned Properties: This software is beneficial for small, family-owned properties looking to improve their professionalism and exceed guest expectations. Newbook's features allow for engaging and assisting guests from booking to departure, and its reliability and flexibility are highly valued
Caravan Parks: Newbook is perfect for managing caravan parks, with its ability to provide comprehensive reports, pinpoint marketing efforts, and offer comparative charts. It also has a comprehensive training module that mirrors the live system, making it easy to train new staff
Campgrounds: Newbook is ideal for managing campgrounds, with its quick and efficient customer service, and features that enhance customer experience. It is particularly useful for managing reservations and communication between different teams for housekeeping and maintenance
Multi-Sales Channel Management: Newbook is suitable for businesses that need to manage bookings across multiple sales channels. It prevents double bookings and updates availability across all online sales channels and websites, saving time in booking operations. However, it may not meet needs for in-hotel facility reservations like SPA bookings.
Newbook Reviews
4.8
Newbook rating
4.5
Ease of use
5.0
Customer service
4.4
Value for money
4.8
Likelihood to recommend
4.7
Features
17 Newbook Reviews
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Sean E
Unprofessional Team and Poor Value for Money
I initially thought the software was good, but later felt that I was sold an overpriced version that wasn't worth the money. I found the support system to be lacking, particularly when I ran into problems. The software isn't supported by many websites. However, integrating the payment system was easy and processing payments was straightforward. I found the software difficult to use and it didn't connect to many websites. In response to my review, the Business Development Manager, Shaye Illich, claimed that my review was incorrect and that their team had addressed all my needs. He also said that the system's complexity depends on the individual property/rate setup and that they support a large number of OTAs. He suggested that my negative review might be an attempt to avoid paying outstanding bills, but assured me that they don't operate in such a way.
July 29, 2024
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Alice
Thriving with NewBook!
I absolutely love the control that NewBook gives me. It enables me to access reports, pinpoint where I need to concentrate my marketing efforts, and even offers comparative charts. This software has significantly simplified everyone's life. There are numerous aspects of this software that I value. I especially adore the comprehensive training module that mirrors the live system, making it incredibly easy to train new staff. I also appreciate the ability to personalize some of the fields with terminology that resonates with me and my team. The simplicity with which I can view the business as a whole or delve into individual sites/cabins has made managing the caravan park and its team much simpler than before we implemented NewBook. There are many other features I love, such as color coding for individual users, audit trails, fantastic add-ons, and more. The setup process wasn't difficult, but like anything worthwhile, it required time and couldn't be completed by the support team without our input. I can't think of anything.
July 22, 2024
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Linnea M
NewBook: A Valuable Investment for Hospitality Businesses
Lastly, the ease of use and comprehensive features of NewBook make it a valuable investment for any business in the hospitality industry.
July 15, 2024
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Edward N
Outstanding Product with Stellar Service!
My experience with Newbook has been outstanding. I've seen a significant increase in revenue from the features that were set up and explained by Newbook. These features are not only easy to use and profitable, but the assistance to highlight and set up these new features is unparalleled compared to the previous PMS I used. The confidence and efficiency of the Newbook staff made me very confident in implementing these new features. The integration process was surprisingly easy and also easy to learn. It feels like someone has continually improved the program for the benefit of the users. The support at the time of switching was incredible and continues to be great. The dynamic pricing, the gateway, and the [SENSITIVE CONTENT] input were invaluable. The only minor issue I encountered was during the integration process. We had a large amount of money in client accounts due to Covid, and these did not transfer across. I understand the complexities of integrating two different systems and transferring all data. We eventually manually added a credit note to client.
July 8, 2024
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Daniel Brown
NewBook: Streamlining Multi-Channel Bookings for Us
I find NewBook quite satisfactory in managing our bookings across multiple channels. It helps us prevent double bookings and updates availability across all our online sales channels and our website, saving us time in booking operations. However, it doesn't meet our needs for in-hotel facility reservations, like SPA bookings, or help us digitize access to other services like room service. We chose NewBook because its multi-sales channel management module was superior to others. The main reason we switched to NewBook was its ability to manage multiple sales channels along with our website.
July 2, 2024
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Gabriel Davis
Constant Updates and Revenue Management: A Game-Changer for Boosting Profits
I appreciate the constant updates and improvements made on the software, showing their commitment to providing a high-quality product. The revenue management feature has been a game-changer, helping us optimize our pricing strategy and boost profits
June 25, 2024
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Kelly
NewBook 222: User-Friendly with Excellent Support
I enjoy using NewBook because the support team is always available and the knowledge base and support wiki are easily accessible for answers. The booking system is user-friendly and easy to teach, and the simplicity of changing rates and accounting is crucial for reports. NewBook also offers many other features. However, we did encounter some minor issues with integration from our previous software. I chose NewBook because I had used it before and appreciated its ease of use. I switched to NewBook because our previous software did not include our caravan sites and was not being used correctly for accounting before I was employed. The NewBook team thanked me for sharing my experience and for being part of their family.
June 17, 2024
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Virginia Williams
NewBook: Cloud-Based Productivity and Top-Notch Support
The cloud-based nature of NewBook has allowed me to access it from anywhere, enhancing my productivity. The training and support provided by the NewBook team have been top-notch, ensuring we utilize all features to their full potential
June 8, 2024
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Harold B
Efficient Property Management System for Hospitality Businesses
I was particularly impressed with the property management system, which has made managing multiple properties a breeze. The seamless integration with other platforms is commendable, making it a versatile tool for any hospitality business
June 1, 2024
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Jennifer E
Joyfully Ensnared by Newbook!
Newbook has become a crucial part of my daily routine. The customer service is quick and efficient, taking into account my feedback and updating new features accordingly. I can't envision running a campground without this software. Everything, from reservations to communication between different teams for housekeeping and maintenance, is done through Newbook, greatly enhancing our customer experience. I initially started using Newbook for reservation management, which is excellent. Now, I find myself utilizing and appreciating many more features like reports and customer contact management. I've saved thousands of dollars thanks to the follow-up reports and tools. Sometimes, it takes a bit of time (a few months) for features to be perfected. However, I understand this is normal when doing "trial and error" instead of waiting for features to be perfect and then never releasing them. The pricing may seem a bit steep at first, but it's worth it as they offer the most user-friendly software in their category. I chose Newbook.
May 27, 2024
