What is Hotelkey?
Pros from reviewers
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Excellent Customer Service: HotelKey's personal approach to customer service makes users feel like part of a family. They recognize users by name and hotel code, providing a more personalized experience than other software.
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Efficient Credit Card System: HotelKey pre-checks credit cards for validity, marking them as invalid if necessary. This system maintains consistency and efficiency, eliminating the need for users to manually check card updates or cancellations.
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24/7 Customer Support: HotelKey offers round-the-clock customer service, always available for assistance. This feature is accessible via a mobile app, providing help whenever and wherever needed.
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User-Friendly Interface: HotelKey's end user interface is simple and organized, guiding users step by step through processes such as checking in a guest. Admin access allows for easy rate changes and remote adjustments.
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Cloud-Based and Mobile Access: HotelKey is a cloud-based software, eliminating worries about hardware crashes or data loss. The manager's app allows for easy access to information, room closures, and rate updates from a smartphone.
Cons from reviewers
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No explanations for updates: The software does not provide explanations when updates are made, which can make it difficult to understand new features or changes
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Limited software capabilities: The software does not allow for modifications to group bookings, such as changes to dates or rates. Once a guest has checked out, it is not possible to add or remove taxes or include additional information to the reservation
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Difficulty in initial setup: Some users have reported difficulties in setting up the basics for the app, particularly if they have a preferred way of processing check-ins and check-outs from their old Property Management System.
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Lack of specific issue support: While the customer service is generally good, they struggle to assist with specific issues such as tax exemptions. When they can't help, the issue is escalated which can result in a delay of a few days before a response is received
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Limited dynamic reporting: While the software provides satisfactory accounting reports, it lacks more dynamic reports, such as a daily report that can be run in Excel showing rooms sold, revenue, and occupancy
Main features
Starting Price
Free Plan
Integration Capabilities
Real-time Inventory Management
Robust Security Measures
Cloud-based System
Comprehensive Features
Starting Price
N/A
Free Plan
No
Integration Capabilities
Real-time Inventory Management
Robust Security Measures
Cloud-based System
Comprehensive Features
How Hotelkey compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hotelkey best for according to our reviewers?
Front Desk Staff: This group can benefit from HotelKey's step-by-step guidance during guest check-in and its instant saving feature, which makes any errors immediately noticeable. They can also easily locate reservations and make changes as needed
Customer Service Representatives: The 24/7 support hotline is a valuable tool for this group, allowing them to assist customers at any time. However, they may encounter limitations when dealing with specific issues like tax exemptions.
Accounting Staff: HotelKey provides satisfactory accounting reports, which can be helpful for this group. However, they might appreciate more dynamic reports, such as a daily report that can be run in Excel showing rooms sold, revenue, and occupancy
Hotel Managers: They can use HotelKey to manage multiple booking channels in one place, making it easier to oversee all reservations and changes. The software's user-friendly interface also reduces the time spent on training staff
Administrative Staff: With admin access, they can easily change rates and make changes remotely when not at the property. The software's cloud-based nature eliminates worries about hardware crashes or data loss
Hotelkey Reviews
4.6
Hotelkey rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.5
Likelihood to recommend
4.5
Features
14 Hotelkey Reviews
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Lisa M
Enhanced Revenue and Exceptional Guest Feedback: A Review
it allows us to adjust room rates based on demand, improving our revenue. Lastly, the guest feedback system is fantastic
July 6, 2024
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Ashley Miller
Enhanced Efficiency: Optimizing Stock Levels and Room Service with Improved Housekeeping Module
it has helped us optimize our stock levels and reduce wastage. The housekeeping module has improved our room service efficiency
July 2, 2024
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Victoria
Convenient Operations Management with Top-Notch Inventory Control
I can manage operations on-the-go, which is incredibly convenient. The inventory management feature is top-notch
June 25, 2024
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Sterling
Revolutionizing Efficiency: The Game-Changing Mobile App
it has significantly reduced booking errors and increased our efficiency. The mobile app is a game-changer
June 18, 2024
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Janet M
Efficient and Reliable Reservation System with Detailed Insights
it provides detailed insights that help me make informed decisions. The reservation system is efficient and reliable
June 11, 2024
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Robert B
Effortlessly Simple and Efficient: HotelKey
I hold a very positive opinion of the HotelKey software. Its paperless feature is extremely convenient and it's perfect for a limited service or budget property. The software's compatibility with iPad made training a breeze. The accounting reports it provides are more than satisfactory. The support staff is very engaging and always ready to assist my team with any queries. However, I would appreciate more dynamic reports, such as a daily report that can be run in Excel showing rooms sold, revenue, and occupancy. I chose HotelKey because I use it at another property, Motel 6. I switched to HotelKey due to a brand change.
June 1, 2024
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Alice Brown
Prompt Issue Resolution with Excellent Reporting Feature
they've assisted me in resolving any issues promptly. The reporting feature is excellent
May 26, 2024
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Jack
Effortlessly Manage All Bookings from One Place with HotelKey's Direct OTA Connection
I find HotelKey PMS to be excellent for managing multiple booking channels in one place and it's been very easy to train our staff on its usage. Out of all the PMS alternatives I've used, HotelKey PMS has the best user interface. Its user-friendly and explanatory interface has allowed us to spend less time training our staff, who now use the program flawlessly. Overall, HotelKey is a great platform and I have no complaints about it. We chose HotelKey because it offered the best user experience and our staff found it much easier to adopt than other alternatives. We switched to HotelKey because it was much easier to use and our staff adapted to it much quicker than Maestro.
May 20, 2024
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Peter F
Seamless Integration and Responsive Support
I've been able to seamlessly connect it with our existing CRM and accounting software. The customer support team is always responsive and helpful
May 11, 2024
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Rhea G
Exploring Hotelkey: A Look at its Pros, Cons and Support System
The support for HotelKey is accessible, but they can't always help with specific issues like tax exemptions. If they can't assist, they escalate the problem which can take a few days to get a response. I find the software quite user-friendly, especially if you're familiar with tasks like making and locating reservations. It saves everything instantly, so any errors are immediately noticeable. However, they don't provide explanations for updates. The software also has its limitations, for instance, it doesn't permit modifications for group bookings like date or rate changes. Once a guest has checked out, I can't remove or add taxes or include additional information to the reservation, such as an email address.
May 7, 2024
