What is CXFirst?
Pros from reviewers
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Simplifies CX and CRM management: Oracle CXfirst is a potent tool that simplifies customer experience and customer relationship management, making it user-friendly for any company, irrespective of its size. It's designed to be easy to use, even for beginners, and provides a secure and efficient platform for data entry and management.
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Advanced insights for retail businesses: Oracle CXfirst provides smarter, more comprehensive, and advanced insights for retail businesses. It's excellent for monitoring inventory, creating customer profiles, and offers automatic promotions on transactions, enhancing the overall business efficiency.
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Effective for teaching beginners: Oracle CXfirst is excellent for teaching beginners. It's simple to use and easy to explain to a team, making it a fantastic tool for data entry and management, even for those who are not technically inclined.
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User-friendly interface and setup: The software has a user-friendly interface and setup, providing easy access to the functions needed for setting up new items, adding SKUs, and managing vendor agreements and purchase orders. This makes it a great tool for eCommerce companies.
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Secure and efficient platform: Oracle CXfirst utilizes Oracle cloud, a secure and user-friendly tool. This ensures the safety and security of your data, while also providing a platform that performs well and simplifies processes.
Cons from reviewers
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Dull interface and graphics: Some users find the interface and graphics of CXFirst to be dull and believe they could be improved in newer versions. Additionally, similar-looking processes can be confusing for users over time.
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Complex interface: Despite its powerful features, the initial interface of CXFirst can be daunting for new users, requiring some time to become comfortable with its functionalities
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Difficulty in training: The software is more technical than some teams may be comfortable with, making it challenging to train certain staff members, such as major gift officers
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Software initiation issues: Some users have reported minor issues when initiating the software, although these are typically easy to resolve
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Performance lag: The program can sometimes be slow and tends to lag, which can disrupt workflow and requires users to adjust to this pace
Main features
Starting Price
Free Plan
Quality monitoring
Operational excellence
Intuitive decision trees
Feedback mechanism
Customizable workflows
Starting Price
N/A
Free Plan
No
Quality monitoring
Operational excellence
Intuitive decision trees
Feedback mechanism
Customizable workflows
How CXFirst compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is CXFirst best for according to our reviewers?
Non-tech Savvy Teams: While CX offers excellent features for data entry and management, it may be more technical than some teams are comfortable with. Therefore, it may require additional training for non-tech savvy teams
Beginners: CXfirst is simple to use and easy to explain to teams. It's excellent for teaching beginners and is a fantastic tool for data entry and management. However, the interface and graphics may need improvement to avoid confusion over time.
Large Corporations: Oracle CX is a potent tool that simplifies CX and CRM management, making it user-friendly for any company, irrespective of its size. It is particularly beneficial for large corporations due to its comprehensive features
Retail Businesses: Oracle CX retail solutions provide smarter, more comprehensive, and advanced insights. It's excellent for monitoring inventory, creating customer profiles, and offering automatic promotions on transactions
ECommerce Companies: Oracle Cloud is used daily for setting up new items, adding SKUs, and managing vendor agreements and purchase orders. It simplifies these processes, making it ideal for eCommerce companies
CXFirst Reviews
4.5
CXFirst rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.5
Features
14 CXFirst Reviews
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Gis
Commendable Ease of Use: CXFirst Simplifies Navigation for All
The ease of use of CXFirst is commendable. Even those on my team who are not tech-savvy have been able to navigate it with ease
July 7, 2024
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Jerry J
Commitment to User Satisfaction: Regular Updates and Improvements in Software
I appreciate the regular updates and improvements made to the software. It shows that the company is committed to staying current and meeting the needs of its users
July 2, 2024
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Johnny G
Exceptional Customer Support from CXFirst
The customer support provided by CXFirst is top-notch. They are responsive, knowledgeable, and always ready to assist
June 25, 2024
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Albert A
Secure Data Management Solution with CXFirst
I find cxfirst simple to use and easy to explain to my team. It performs well and utilizes Oracle cloud, a secure and user-friendly tool. It's excellent for teaching beginners and is a fantastic tool for data entry and management. However, I find the interface and graphics dull and think they could be improved in newer versions. The similar-looking processes can also be confusing for users over time.
June 18, 2024
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Timothy Martinez
Scalability of CXFirst Software Impresses Business Owner
I am particularly impressed with the software's scalability. As our business has grown, CXFirst has easily adapted to our changing needs
June 9, 2024
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Doris Miller
Exceptional Value for Money: CXFirst - A Worthwhile Investment for Customer Experience Management
Lastly, the value for money that CXFirst provides is exceptional. Considering its comprehensive features and capabilities, it is definitely a worthwhile investment for any business looking to improve their customer experience management.
June 4, 2024
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Marie Davis
Enhanced Data Analysis with CXFirst's Customizable Reports
The customizable reports feature in CXFirst has allowed us to track and analyze data that is most relevant to our business
May 28, 2024
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Kathleen N
Oracle for Streamlining ECommerce Operations
As an employee of an ECommerce company, I use Oracle Cloud daily for setting up new items, adding our SKUs, and managing vendor agreements and purchase orders. The software is user-friendly and simplifies these processes. I appreciate the user interface and the program's setup, which provides easy access to the functions we need. We often use the program for managing vendor agreements and accessing Purchase Orders. However, the program can be slow and tends to lag, which took me some time to adjust to. Besides this, I don't have many complaints.
May 21, 2024
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Brian
Enhancing Customer Relationships with CXFirst
I have been using CXFirst for several months now and it has greatly enhanced our ability to manage customer relationships. The software's ability to integrate with other systems we use has streamlined our processes and reduced redundancies
May 13, 2024
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Amy Brown
Challenging Usability: A CXFirst Experience
I enjoy data entry and management and appreciated the features offered by CX. However, I found it difficult to train major gift officers to use this software as it was more technical than our team was comfortable with.
May 5, 2024
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Laura Rodriguez
Invaluable Training Resources: Empowering Effective Software Utilization with CXFirst
The training resources provided by CXFirst have been invaluable in helping our team understand and utilize the software effectively
April 29, 2024
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Otis M
Boosting Team Efficiency with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our team's efficiency. The real-time analytics feature has been particularly useful in tracking customer interactions and identifying areas of improvement
April 20, 2024
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Tindra S
Intelligent, Fast, and User-Friendly Retail Solution
Oracle CX retail solutions have provided my business with smarter, more comprehensive, and advanced insights. It's excellent for monitoring inventory, creating customer profiles, and is user-friendly. It's also simple to explain to my team and provides automatic promotions on transactions. There have been some minor issues with initiating the software, but they're typically easy to resolve.
April 13, 2024
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Jeffrey Davis
CXFirst: A Game-Changing Customer Experience Management Tool
As a seasoned professional, I found the CXFirst software to be an excellent tool for customer experience management
April 13, 2024
