General information about Zoho Assist
Zoho Assist stands as a premier remote support software solution specifically intended to empower businesses, helping them offer outstanding customer and technical support to clients globally. Its central design emphasizes effortless operation alongside efficiency, making it straightforward for support teams to remotely access and control customers' devices, troubleshoot various issues, and resolve problems in real-time, irrespective of geographic barriers.
The software's secure, user-friendly interface is loaded with potent features. These include the capability for seamless file transfers, efficient screen sharing, robust chat support, and comprehensive session recording. These functionalities have been purposefully designed to meet the requirements of a broad range of businesses, from burgeoning startups to well-established enterprises. More importantly, Zoho Assist aids in enhancing your business's service quality by rapidly resolving software issues, all the while maintaining minimal system downtime.
The description of Zoho Assist carefully integrates relevant search-engine optimized keywords to emphasize its remote support capabilities. This not only assists businesses in discovering the exceptional functionality that Zoho Assist delivers but also helps them strategically leverage this tool to optimize their customer support operations. The result? Enhanced productivity, reduced overhead costs, and an overall advantage in today's competitive digital marketplace.
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See alternatives to Zoho Assist like AnyDesk or ConnectWise Control.
Expert review on Zoho Assist
Are you tired of playing hide and seek with your remote team's technical issues? Say no more! Introducing Zoho Assist, the superhero of remote support and troubleshooting 🦸♀️
Picture this - you're working from your cozy home office 🏡 and suddenly, your colleague's laptop decides to have a mind of its own. Enter Zoho Assist, the reliable software that allows you to securely access and troubleshoot any device, anytime, anywhere 🌐 With features like screen sharing, file transfer, and voice and video chat, you can play tech wizard without leaving your seat 🧙♂️
Whether you're a tech-savvy startup guru or a clueless computer user, Zoho Assist has got your back 💪 This user-friendly software is packed with powerful features that simplify remote assistance and make your troubleshooting adventures a breeze. Plus, with Secret's exclusive deals, you can save big bucks while getting your tech support game on point 💰
Don't worry, you won't need to break the bank to unlock the magic of remote support. Zoho Assist offers flexible pricing plans, starting from just $10 per month per technician 🤑 And with Secret's special offers, you might just score an even sweeter deal. Cha-ching! 💸
- More details about Zoho Assist's pricingsLooking for alternatives? Don't fret, we've got options for you! Check out these tech-savvy contenders - TeamViewer, AnyDesk, Splashtop, and LogMeIn. You never know, you might stumble upon some unbeatable deals for these remote support champions on Secret's marketplace. Talk about a win-win! 🙌
- More alternatives to Zoho Assist
Customer Success Manager
Zoho Assist pricing
Free
1 remote support technician
5 unattended computers
Send Ctrl+Alt+Del
Instant chat
Unattended Access - Standard
$10
/ month
From 25 unattended computers per month
Computer grouping
Group permissions
Bulk deployment
Remote Support - Standard
$10
/ user / month
File transfer
Multi monitor navigation
Reboot and reconnect
Session transfer
Remote Support - Professional
$16
/ user / month
Mobile apps (iOS, Android)
Schedule sessions
Screen sharing
Session notes
Unattended Access - Professional
$16
/ month
From 25 unattended computers per month
Session recording
Remote print
Annotation
Remote Support - Enterprise
$26
/ user / month
Departments
Session recording
Service queue
Session audit
Zoho Assist features
Remote support and access software for seamless IT assistance.
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Reporting and analytics
Track and analyze the performance of your remote support activities with Zoho Assist's reporting and analytics. Gain valuable insights into metrics like session duration, customer satisfaction ratings, and problem resolution time. These analytics can help you identify areas for improvement, streamline your support processes, and ultimately enhance your business productivity
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Unattended access
Provide assistance even when the client isn't present. With Zoho Assist's unattended access feature, resolve issues anytime, ensuring minimal downtime and enhanced user satisfaction.
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Easy remote support
With Zoho Assist, you can provide remote support to your customers and clients effortlessly. Whether you need to troubleshoot their software or help them navigate technical issues, you can access their systems remotely and resolve problems in real-time. No more cumbersome phone calls or lengthy emails—just seamless support
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Secure and encrypted sessions
Maintaining the security and privacy of your clients' data is crucial for any entrepreneur. With Zoho Assist, you can rest easy knowing that all remote support sessions are secure and encrypted. This ensures that sensitive information remains confidential, establishing trust and credibility with your clients
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Custom branding and personalization
Make your remote support sessions an extension of your brand identity. Zoho Assist offers custom branding and personalization options, allowing you to customize the interface with your company logo, colors, and even domain. Enhance your professional image and create a cohesive brand experience throughout your customer interactions
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Multi-device compatibility
Connect seamlessly across various devices, including PCs, tablets, and smartphones. Zoho Assist ensures consistent support, whether you're assisting a desktop user or a mobile device owner.
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Session recording
Document every support session with Zoho Assist's recording feature. It's an invaluable tool for training, review, and ensuring quality assistance throughout your support team.
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Instant chat and file transfer
Say goodbye to back-and-forth emails and cumbersome file-sharing platforms. Zoho Assist allows you to chat instantly with your clients and share files seamlessly during remote support sessions. This ensures efficient communication and collaboration, allowing you to provide quick solutions and keep your clients satisfied
20 Zoho Assist Reviews
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Keilani S
Exceptional Mobile App for Seamless Client Support
Lastly, the mobile app is excellent. It allows me to provide support on-the-go, ensuring that I can always be there for my clients no matter where I am.
August 18, 2024
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Victoria J
Cost-Effective Solution: Zoho Assist Review
The pricing is very reasonable considering the wealth of features and capabilities Zoho Assist offers. It's definitely a cost-effective solution for any business
August 12, 2024
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Bryan
Simplifies Social Management
I tried managing my social channels manually and it wasn't effective. I also tried other tools but they were cumbersome and too complex for my needs. Then, I found Zohosocial and I'm extremely satisfied with its technology and ease of use. It makes collaboration in managing my business easy. Well done!
August 6, 2024
Zoho Assist: Pros & Cons
Pros
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Easy remote access: Zoho Assist allows you to provide remote support to clients from anywhere
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Cost-effective solution: Zoho Assist offers affordable plans to meet the needs of startups
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Secure and reliable: Zoho Assist ensures encrypted connections and data protection for seamless remote assistance.
Cons
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Limited customization: Zoho Assist lacks extensive customization options, limiting its ability to adapt to specific business needs
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Interface complexity: The interface of Zoho Assist can be overwhelming for young entrepreneurs, requiring some time to learn and navigate
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Integration challenges: Zoho Assist may face integration challenges with other software tools, potentially hindering workflow efficiency.
Why is Zoho Assist better than other Remote Desktop software?
Zoho Assist has better positive reviews than AnyDesk: 96 vs 94
Zoho Assist is better at customer support than AnyDesk: 4.5 vs 4.3
Zoho Assist is better at value for money than AnyDesk: 4.6 vs 4.5
Zoho Assist has more options than AnyDesk: 96 vs 23
Zoho Assist has more features than ConnectWise Control: 96 vs 58
Zoho Assist is more versatile than Splashtop Business Access: 96 vs 39
Zoho Assist has more positive reviews than Sprinto: 96 vs 85
Zoho Assist is a better solution based on percentage of positive reviews than Triliz: 96 vs 85
