What is Ytel?
Pros from reviewers
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Easy-to-use interface: Ytel's user-friendly interface simplifies the process of making outbound calls and training new agents, even those without a technical background. This makes it an ideal choice for beginner call centers
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Robust reporting: The software's robust reporting feature simplifies the process of generating and analyzing reports. This allows for easy monitoring of agents and their activities, such as log in times, call times, and waiting times
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Ringless voicemail feature: This feature allows for an additional touchpoint with customers. It has been observed to increase the open rate on emails and improve overall customer response.
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US-based support: Ytel's knowledgeable and helpful US-based support team is a standout feature. They are consistently helpful and open to customizing the system to suit user preferences
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Quick dialing: Ytel's dialer system is designed for speed, allowing for a higher quantity of calls to be made in a shorter amount of time. This is particularly beneficial when the goal is to reach more contacts rather than focusing on the quality of calls
Cons from reviewers
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Minor delays when ending calls: Although these delays are minor, they can still affect the overall efficiency of the call center operations
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Lack of automatic call recording: This feature is essential for quality assurance and training purposes, but it is missing in Ytel
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Poor customer support: Some users have reported that the support team often blames issues on the user's network or computers without knowing any specifics
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Limited access to list information: There is no quick method to access list information for immediate changes, which can be time-consuming and inefficient.
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Noticeable pause time between calls: This can lead to inefficiency and wasted time for call center agents
Main features
Starting Price
Free Plan
API Integration
Cloud-Based System
Multichannel Communication
Reporting and Analytics
Scalability
Starting Price
N/A
Free Plan
No
API Integration
Cloud-Based System
Multichannel Communication
Reporting and Analytics
Scalability
How Ytel compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ytel best for according to our reviewers?
Companies Needing Quick Deployment: Ytel is ideal for companies needing quick deployment as it can be set up in a few days, it is easy to manage, and it offers a blended system for keeping agents busy.
Call Center Managers: Ytel is beneficial for call center managers as it provides a user-friendly interface for setting up and running campaigns, and it offers a range of products and integrations for comprehensive solutions
Small Outbound Call Centers: Ytel is suitable for small outbound call centers due to its easy-to-use interface and robust reporting features that simplify outbound calls
Beginner Call Centers: Ytel is recommended for beginner call centers as it is a decent dialer system that is easy to use and efficient for making a large number of calls
Admins in Call Centers: Ytel is suitable for admins in call centers as it provides a user-friendly reporting feature and visual monitoring of agents, although managing multiple campaigns can be challenging
Ytel Reviews
4.3
Ytel rating
4.0
Ease of use
3.5
Customer service
3.3
Value for money
3.3
Likelihood to recommend
4.2
Features
23 Ytel Reviews
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Philip A
Commitment to Quality: Ytel's Continuous Updates and Improvements
Lastly, the constant updates and improvements by the Ytel team show their commitment to providing a high-quality product. They listen to customer feedback and strive to make their software better.
September 7, 2024
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Linnea G
Effortless Learning and Usage with Ytel
Overall, I had a positive experience with the ytel application. I found it user-friendly and easy to understand, with most features being self-explanatory. I also appreciated the system's ability to keep a record of calls and their dispositions. However, I was frustrated by the constant need to log in and out to update any blocked calls.
September 2, 2024
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Ruth A
Effortless to Operate and Comprehensive: The Ytel Experience!
With the Ringless voicemail feature of Ytel, I can reach my customers with an extra touchpoint. They respond to the message and return the calls. I've also observed a higher open rate on our emails since I started using the Ringless Voicemail to follow up on emails. My call center managers have given positive feedback, noticing a difference in the call center when the Ringless campaign is active. I'm very pleased with the Ytel platform and technology. I value the ease of setting up and launching a new campaign, and the ability to effortlessly upload and scrub a new lead list into an existing campaign. I wish the system could run over a set period with the allowed budget. Currently, I have to start it each day and let it run. I'm sure there's a reason for this, but it would be ideal if it could operate each day on its own.
August 27, 2024
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Diane Garcia
Affordable Excellence: Ytel's Advanced Features Without Breaking the Bank
The affordability of Ytel is worth mentioning. Despite its advanced features, it doesn't put a strain on our budget
August 17, 2024
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Drake D
Falling Short of Expectations
I don't think the software, ytel, is worth our company's investment. While I appreciate the feature that allows me to see who is on break, online, offline, etc., I have issues with the call listening function as the live calls often sound distorted. There's also an issue of interference from other lines, which sometimes lets me hear private information from other calls. I find it challenging to locate specific calls, even after a lengthy search process. Not all calls are recorded and I frequently have to request for a specific call. For example, a call might be displayed as 25 minutes long, but I can't listen to it.
August 10, 2024
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Joshua
Enhanced Performance through Ytel's Impressive Call Tracking Feature
I am impressed with the call tracking feature of Ytel. It allows us to monitor and analyze our calls, which has led to improved performance in our call center
August 5, 2024
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Justin W
Excellent Support, Steep Learning Curve with Ytel
Overall, my experience with Ytel has been fairly positive. The tech support team is consistently helpful, although sometimes their explanations can be complex. As an admin, it's important to learn quickly due to the many variables involved in running a full campaign. The reporting feature is user-friendly and easy to analyze, and I find it very useful to visually monitor my agents as they log in, take calls, and track their waiting times. However, managing the many variables required for multiple campaigns can be challenging, and the screen refresh time is too long.
July 29, 2024
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Pamela J
Ytel's Auto-Dialer Boosts Productivity
The auto-dialer feature of Ytel is a time-saver. It has significantly increased our productivity by automating the dialing process
July 22, 2024
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Martha S
Top-Notch Customer Support: Swift and Helpful Assistance at Ytel
The customer support at Ytel is top-notch. They are always available to assist and their responses are swift and helpful
July 13, 2024
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Keilani
Exceeding Expectations: My Exceptional Experience with Ytel Call Center Software
I'm absolutely thrilled to share my experience with Ytel, a call center software that has truly exceeded my expectations! After exploring a myriad of alternatives, I've finally found my perfect match in Ytel. There are countless reasons why I love this software, but let me highlight a few. Firstly, the user interface is a dream come true! It's so intuitive that it has significantly cut down our agent training time. Secondly, their support, onboarding, and technical team are simply the best. They never fail to deliver and are always ready to assist. Thirdly, the uptime is phenomenal. I can't remember a single instance when we've been offline. Plus, the voice quality is top-notch, with zero latency or internet issues. Their servers are always up and running, ensuring smooth operations at all times. Fourthly, the voice quality is unparalleled compared to other contact center software. It's like experiencing HD voice, which is a game-changer in our line of work. Fifthly, the reporting feature is a lifesaver. It provides me with all the reports I need, exactly when I need them. It's well-structured and super easy to navigate. Lastly, we're currently beta testing an integration with a Quality Assurance provider they're developing. This is set to provide us with a comprehensive, ready-to-use solution. I'm genuinely excited about this! In conclusion, Ytel has been a revelation in our call center operations. It's a software that truly delivers on its promises!
July 6, 2024
