General information about Ytel
Ytel is a cloud-based, multi-channel communications platform that allows businesses to connect with their customers through SMS, voice, email, and direct mail. It provides an API for developers to build and scale communication applications.
Ytel offers features like mass texting, call tracking, interactive voice response (IVR), predictive dialer and more. It also includes robust reporting tools to analyze campaign performance. With its easy-to-use interface and comprehensive customer support, Ytel helps businesses improve customer engagement and streamline communication processes.
It is designed to adapt to any size of business, from small startups to large enterprises. Its flexibility and versatility make it a powerful tool for managing all aspects of business communication.
Seize the opportunity to revolutionize your business communication with Ytel! Take advantage of our special promotions on this multi-channel communications platform and similar software. Don't miss out on the chance to enhance customer engagement and streamline your processes with features like mass texting, call tracking, and more. Start saving today!
View our promotions on tools similar to Ytel in the Call Centers category.What is Ytel used for?
Ytel is a cloud-based multichannel communication tool, ideal for small businesses looking to improve customer engagement. For example, an e-commerce business can use Ytel to send mass SMS announcing a flash sale. Moreover, with call tracking, a customer service can analyze the performance of their agents. Ytel's API also allows developers to create custom applications to meet specific needs. Finally, its user-friendly interface and comprehensive customer support make using Ytel easy and efficient.Ytel features
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API Integration
Ytel provides an API integration that allows businesses to connect the software with other systems or applications they use. -
Cloud-Based System
Ytel is a cloud-based contact center software, meaning it can be accessed from anywhere with an internet connection -
Multichannel Communication
Ytel supports various communication channels, including voice, text, email, and direct mail. -
Reporting and Analytics
Ytel provides comprehensive reporting and analytics features that help businesses track performance and make data-driven decisions. -
Scalability
The software is scalable and can support the growth of your business without requiring additional hardware or software.
23 Ytel Reviews
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Philip A
Commitment to Quality: Ytel's Continuous Updates and Improvements
Lastly, the constant updates and improvements by the Ytel team show their commitment to providing a high-quality product. They listen to customer feedback and strive to make their software better.
September 7, 2024
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Linnea G
Effortless Learning and Usage with Ytel
Overall, I had a positive experience with the ytel application. I found it user-friendly and easy to understand, with most features being self-explanatory. I also appreciated the system's ability to keep a record of calls and their dispositions. However, I was frustrated by the constant need to log in and out to update any blocked calls.
September 2, 2024
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Ruth A
Effortless to Operate and Comprehensive: The Ytel Experience!
With the Ringless voicemail feature of Ytel, I can reach my customers with an extra touchpoint. They respond to the message and return the calls. I've also observed a higher open rate on our emails since I started using the Ringless Voicemail to follow up on emails. My call center managers have given positive feedback, noticing a difference in the call center when the Ringless campaign is active. I'm very pleased with the Ytel platform and technology. I value the ease of setting up and launching a new campaign, and the ability to effortlessly upload and scrub a new lead list into an existing campaign. I wish the system could run over a set period with the allowed budget. Currently, I have to start it each day and let it run. I'm sure there's a reason for this, but it would be ideal if it could operate each day on its own.
August 27, 2024
Ytel: Pros & Cons
Pros
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Scalability: Ytel can easily be scaled up or down depending on the needs of the business, providing flexibility and adaptability.
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Efficiency and Productivity: Ytel software allows businesses to automate their communication processes, thereby increasing efficiency and productivity
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Cost-Effective: As a cloud-based solution, Ytel reduces the need for expensive hardware or software installations, making it a cost-effective choice for businesses
Cons
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Limited Customer Support: Some users have reported that Ytel's customer support is not always responsive or helpful in resolving issues.
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Limited Integration Options: Ytel does not integrate with all CRM and sales platforms, which can limit its usability for some businesses
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Complex Setup Process: The setup process for Ytel can be complicated and time-consuming, especially for non-technical users
Why is Ytel better than other Call Centers software?
Ytel has more features than ZoomInfo: 76 vs 52
