What is Trustmary?
Pros from reviewers
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Ease of Use: Trustmary's user-friendly interface and straightforward operation make it easy for users to collect and analyze customer satisfaction data
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Responsive Customer Service: Trustmary's customer service is readily available to assist users with any issues, and the team actively listens to feedback to constantly improve the product.
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Integration with Websites: Trustmary provides the ability to easily integrate preferred customer recommendations onto a business's website, thereby enhancing its credibility and potentially boosting sales
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Intelligent Survey Sending Feature: Trustmary impresses with its smart survey sending feature, which simplifies the process of measuring Net Promoter Score (NPS) and conducting annual customer surveys
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Enhanced Service Reliability: By collecting essential data from customer satisfaction surveys, Trustmary allows businesses to improve the reliability of their services based on publicly given recommendations
Cons from reviewers
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Limited customization options: Some users have expressed a desire for more customization options to better tailor the software to their specific needs
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Limited reporting capabilities: Some users have found the reporting features to be lacking, especially when analyzing longer surveys and importing data from Excel
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High cost: Some users have found Trustmary to be somewhat pricey, which can be a barrier for businesses with a tight budget
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Slow initial setup: Some users have reported that the initial setup process was slow and even stopped working at one point, causing delays and inconvenience
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Difficulty accessing some features: Some users have found some features hard to access and some surveys unclear, which can lead to confusion and inefficiency.
Main features
Starting Price
Free Plan
Video testimonial collection
User-friendly Interface
Integration Capabilities
Analytics and Reports
Automated survey dispatch
Starting Price
N/A
Free Plan
No
Video testimonial collection
User-friendly Interface
Integration Capabilities
Analytics and Reports
Automated survey dispatch
How Trustmary compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Trustmary best for according to our reviewers?
Business Owners: Those who own businesses and want to enhance the reliability of their services through customer satisfaction surveys and publicly given recommendations
Market Researchers: Individuals or companies who are looking to collect essential data from customers, measure NPS, and conduct annual customer surveys with a simple and flexible tool
Hubspot Users: Users who value the smooth integration of Trustmary with Hubspot, despite finding some features somewhat hard to access and some surveys unclear.
Budget-Conscious Users: Users who are on a tight budget but value ease of use and fast operation, despite the software being somewhat pricey
Automation Enthusiasts: Users who want to automate as much as possible, sending both automated and manual NPS questionnaires and receiving weekly reports on their NPS performance
Trustmary Reviews
4.6
Trustmary rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.6
Likelihood to recommend
4.6
Features
19 Trustmary Reviews
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Peter Davis
Streamlined Feedback Management: Trustmary's Indispensable Tool
Trustmary has significantly streamlined our process of collecting and managing customer feedback, making it an indispensable tool in our business operations.
August 12, 2024
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Abigail Williams
Trustmary: Simplified Feedback Management with Powerful Features
The ease of use and comprehensive features of Trustmary make it a standout software in the realm of customer feedback management
August 3, 2024
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Edward E
Efficient NPS Measurement with Trustmary
Trustmary has been crucial in enabling us to systematically measure our Net Promoter Score (NPS). We now share these results with all our staff every month, showing the real impact of their hard work. The software is easy to use and we had no problems integrating it into our operations. We managed to incorporate testimonials onto our website within minutes. Although the software does provide some customization options, we would appreciate more. However, in response to our feedback, the vendor assured us that they are constantly adding customization options and have recently introduced a new survey editor for improved customization. They also added a folder structure to surveys for better personalization and management. They have requested our suggestions for any additional features we would like to see.
July 29, 2024
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Stellan G
Exceptional Feedback and Social Selling Solution
I find Trustmary to be a visually pleasing and time-efficient feedback system that is easy to use and implement. Every detail is well thought out and the dashboard is user-friendly, requiring no training. The team behind it is incredibly helpful and great to work with. We initially bought it as a feedback system, but also gained social selling as a bonus. It's quick to deploy, easy to customize and has a wide range of applications such as customer feedback, employee feedback, and training feedback. The only minor issue is that it doesn't save the invitation form when sending the feedback form. However, everything else has worked smoothly. The vendor responded to my feedback, informing me that they support message templates for survey invitations, which can be found in the navigation panel.
July 23, 2024
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Austin
Exceptional Customer Support at Trustmary: Quick and Helpful Assistance
The customer support team at Trustmary is top-notch. They are always available to assist and their responses are quick and helpful
July 14, 2024
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Kenneth B
Streamlining Brand Identity: Trustmary's Customizable Templates Simplify Survey Creation
Trustmary's customizable templates have made it easier for us to create surveys that reflect our brand identity
July 7, 2024
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Kayla
Trustmary: A Versatile Solution for Surveys, Testimonials, and Reviews
I appreciate the versatility of Trustmary - it's not just a survey tool, but also a great platform for testimonials and reviews
June 29, 2024
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Rowan S
Enhancing Customer Service through Trustmary Analytics
Trustmary's detailed analytics have provided us with a deeper understanding of our customer base, enabling us to tailor our services more effectively
June 25, 2024
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Terry B
Effortless NPS Measurement with Trustmary
I find Trustmary extremely user-friendly. It offers trustworthy details about the company, assisting me in making buying choices. I have no issues with it. I value the vendor's response to my short review in May 2021.
June 16, 2024
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Joan Miller
Time-Saving Automated Survey Feature in Trustmary
The automated survey feature in Trustmary has saved us countless hours in gathering customer insights
June 9, 2024
