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7 Best Alternatives to Osticket in December 2024

Alternatives & Competitors to Osticket

1
Zendesk

6 months free
2
Zoho Desk
3
Hubspot Service Hub

30% off Service Hub Professional and Enterprise plans for 1 year
4
Jira Service Management
5
LiveAgent

$120 credits on any plan
6
Freshdesk

90% off the Pro plan for 1 year
7
Spiceworks

Here are competitors or alternatives to Osticket and other similar Customer Support software. You need to consider some important factors when choosing a tool like Osticket for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Osticket that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Osticket. Discover sofware like Zendesk, Zoho Desk, Hubspot Service Hub or Jira Service Management.

List of Alternatives to Osticket

From Customer Support tools, we have selected the best alternatives to Osticket based on reviews for each solution and similarities with Osticket. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1269 members

AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

3. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available | Redeemed by 8 members

CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

4. Jira Service Management

Empower your service desk.

4.1 (29 reviews)

IT Management

Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.

5. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

Go Premium

Get access to all our 369+ Premium deals for only $149/year.

Go Premium

6. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 336 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

7. Spiceworks

A community for IT professionals

4.5 (24 reviews)

IT Management

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Osticket

Osticket has more positive reviews than Spiceworks: 91 vs 89

Spiceworks is easy to use compared to Osticket: 4.5 vs 4.0

Osticket pricing plans are more competitive than Spiceworks: 4.8 vs 4.6

Spiceworks is more versatile than Osticket: 51 vs 7

Why is Spiceworks a good alternative to Osticket?

I believe Spiceworks is a good alternative to osTicket for several reasons. Firstly, Spiceworks offers a more comprehensive set of features, including inventory management and network monitoring, in addition to its help desk functionality. This makes it a more versatile tool for IT departments. Secondly, Spiceworks has a more user-friendly interface compared to osTicket. It's easier to navigate and understand, which can save time and reduce frustration for users. Thirdly, Spiceworks has a larger and more active user community. This means that if you run into problems or need advice, you're more likely to find quick and helpful responses from other users. Lastly, while both tools are free, Spiceworks also offers a premium version with additional features and capabilities, giving you the option to upgrade if your needs grow.

What are the differences between Spiceworks and Osticket?

I have used both Spiceworks and osTicket for managing IT service requests and found several differences between the two. Spiceworks is a comprehensive IT management tool that not only includes a ticketing system but also offers network monitoring, inventory management, and cloud-based mobile support. It's more suitable for larger organizations with complex IT infrastructures. On the other hand, osTicket is primarily a customer support ticketing system. It's simpler and more straightforward to use, making it ideal for smaller businesses or those with less complex needs. osTicket is also open-source, which means it's highly customizable if you have the coding knowledge. However, Spiceworks provides a broader range of features out of the box. In terms of cost, osTicket has a free version while Spiceworks is entirely free but offers paid add-ons for additional functionality.

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7 Best Alternatives to Osticket in December 2024

Alternatives & Competitors to Osticket

List of Alternatives to Osticket

1. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

2. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

3. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

4. Jira Service Management

Philip G

Unlucky Experience with Jira

5. LiveAgent

Samuel F

Live Agent has been outstanding.

6. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

7. Spiceworks

William G

Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch