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Preferred patron loyalty Reviews
4.8 (29 reviews)

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It helps manage customer rewards, promotions, and gift card programs. Key features include tracking customer behavior, email marketing, reward program customization, and reporting. The software aims to enhance customer retention and boost sales via targeted marketing strategies.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Preferred patron loyalty?
  • 04How Preferred patron loyalty compare to similar software?
  • 05Who is Preferred patron loyalty best for according to our reviewers?
  • 06Preferred patron loyalty Reviews

What is Preferred patron loyalty?

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It allows companies to track, manage, and incentivize their customers through features like rewards programs, gift card systems, email marketing, and CRM integration. Users can create custom loyalty programs where points can be earned and redeemed for rewards. The software also enables businesses to send personalized emails and SMS messages to promote customer engagement. Detailed reporting and analytics are provided to monitor customer behavior and adjust strategies accordingly. Preferred Patron Loyalty aims to help businesses build strong customer relationships and increase revenue. Special promotions are available for this software and similar solutions.

Pros from reviewers

  • Increased business growth: The software has been instrumental in growing businesses faster. It offers an ideal blend of loyalty, customer retention, and promotion systems. The platform is constantly being upgraded, making it even easier to expand businesses

  • User-friendly and customizable: The software is incredibly user-friendly and highly customizable to suit business needs. It has greatly increased visibility with customized rewards cards and is simpler to use than previous rewards systems

  • Excellent customer service: The customer service from Preferred Patron is exceptional. Every question or issue is resolved on the same day, usually within minutes. This prompt help and support make users feel valued

  • Enhanced customer loyalty and communication: Preferred Patron Loyalty software greatly enhances customer loyalty and communication for special events, sales, and announcements. It provides good functionality and reports, along with cloud storage, making it virtually worry-free

  • Cost-effective with flexible pricing: Preferred Patron offers an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. It provides more appealing options, pricing, and resources compared to other similar products.

Cons from reviewers

  • Lack of easily accessible documentation: While the customer support is excellent, some users have expressed a desire for quick access information on some of the software's features, particularly the new ones

  • Overpriced for just software use and data collection: Some users feel that the software is a bit overpriced for just software use and data collection, which they could do in Excel

  • Email blast templates can be confusing: Some users find the email blast templates confusing and not user-friendly, leading them to stop using the email marketing campaign feature

  • Software updating process could be easier: Some users have suggested that the software updating process could be a bit easier or automated, similar to Windows updates.

  • Issues with automatic point credits: Some users have reported that the automatic point credits for birthday and 'miss you' points don't always work, requiring manual input to ensure they take effect

Main features

Starting Price

N/A

Free Plan

No

Rewards Program Feature

Email Marketing Capability

Gift Card System

CRM Integration

Detailed Reporting and Analytics

Who is Preferred patron loyalty best for according to our reviewers?

  • Frozen Yogurt Shop Owners: They find the software's marketing and engagement capabilities unparalleled, especially during off-peak seasons. The software has significantly improved their business and customer relationships.

  • Business Owners and CPAs: They appreciate the cost-value approach of the software, and its ability to keep current patrons happy while acquiring new ones. The software offers excellent product options based on what's right for the business and budget

  • Retail Store Owners: They find the software crucial in growing their business, especially during challenging times like the COVID-19 pandemic. The ability to communicate with loyalty members and automate marketing and rewards is highly valued

  • Restaurant Owners: They find the software to be superior to all others in terms of customer engagement and loyalty. The rewards program continues to attract new customers and keeps regulars returning more frequently

  • Orthodontic Offices: These offices find the software user-friendly and appreciate its ability to increase visibility with customized rewards cards. It's also useful for storing patient information and reaching out for special occasions or promotions

    • Preferred patron loyalty Reviews

    4.8

    Preferred patron loyalty rating

    5.0

    Ease of use

    5.0

    Customer service

    4.8

    Value for money

    4.7

    Likelihood to recommend

    4.7

    Features

    29 Preferred patron loyalty Reviews

    4.8 (29 reviews)
    Leave a review

    • Joshua Rodriguez

      Comprehensive and User-Friendly Training: Preferred Patron Loyalty Review

      The training provided by Preferred Patron Loyalty was comprehensive and easy to understand, ensuring we could hit the ground running with the software

      October 20, 2024

    • Larry

      Superb Tool, Exceptional Support

      I've found that Preferred Patron Loyalty has greatly enhanced customer loyalty and communication for special events, sales, and announcements. The software is powerful yet easy to use, providing good functionality and reports, along with cloud storage, making it virtually worry-free. I value the fact that I own the data, so if I decide it's not a good fit for my company, I can keep the data. New staff members can learn to use the software within minutes. The technical support is outstanding, which is rare in today's world. They answer the phone and work with you until any issue is resolved. If I had to critique one thing, it would be the software updating process. It could be a bit easier or automated, similar to Windows updates. But overall, I have nothing negative to say about the software.

      October 13, 2024

    • Laura Davis

      Unbeatable Loyalty Program: Preferred Patron Outshines Royalty Rewards

      As a member of restaurantowner.com, I was initially recommended Royalty Rewards. I found their presentation impressive, but decided to explore other options before making a decision. That's when I discovered PreferredPatron. After a demo with Brett, I was astounded by the features of PreferredPatron compared to Royalty Rewards, to the point where I asked the representative from Royalty Rewards to stop contacting me. I chose PreferredPatron mainly because it allows me to foster profitable guest relationships and understand their spending habits. Unlike Royalty Rewards, which only considers birthdays, PreferredPatron goes beyond that. I've observed that our anniversary spending guests spend more than the birthday guests, a factor that Royalty Rewards doesn't even consider. I signed up with PreferredPatron and they provided an excellent explanation of the software. I'm still getting to grips with all the incredible features, but I can confidently say that you won't be disappointed. The team is always available.

      October 6, 2024

    • David R

      Efficient and User-Friendly Software for Client Tracking

      I appreciate the ability to track when our clients last visited our office using the Preferred Patron Loyalty software. I find the email verification feature useful for ensuring we have the correct email addresses for our clients. However, I've noticed that the birthday and 'miss you' points we've set up don't always work. I have to manually click the correct points in two different places to ensure they take effect. The vendor responded to my feedback, expressing their happiness that after 2.5 years, their system continues to add value to our business. They quickly identified and fixed the issue with automatic point credits, and assured me that going forward, any point credits associated with our campaigns will automatically deposit into the members' accounts. This issue was due to a setup parameter not being enabled on Birthday, Anniversary, and 'Miss You' campaigns in our account.

      September 29, 2024

    • Linda

      Excellent Customer Support for Preferred Patron Loyalty

      The customer support for Preferred Patron Loyalty has been excellent - responsive, knowledgeable, and genuinely invested in helping us succeed

      September 23, 2024

    • Carolyn N

      Flexible and Adaptable: A Review of Preferred Patron Loyalty

      I appreciate the flexibility of Preferred Patron Loyalty. It's adaptable to our needs, whether we're running a simple points-based program or a more complex tiered system

      September 16, 2024

    • Lawrence Jones

      Outstanding Experience with Preferred Patron in All Aspects!

      Setting up my account with Preferred Patron Loyalty was a breeze. I first spoke with customer care who established my account, and within a day or two, an agent reached out to me to get the Loyalty Rewards program started. This agent was crucial in customizing a program that suited my needs as the owner of a Collectibles Card Shop/Tournament store. I can't stress enough how helpful he was and continues to be. The customer service representative is very responsive, knowledgeable, and a joy to work with. Implementing the Loyalty Rewards system in my store has greatly enhanced its overall credibility. It demonstrates how much I appreciate my customers and the value they bring to my store. I'm thrilled that I chose to use Preferred Patron for my Loyalty Rewards Program. I really have no complaints about the software. The only issues I've encountered are when Windows updates itself, necessitating them to access the tablet to rectify any problems caused by automatic updates.

      September 10, 2024

    • Christian Smith

      Owner's Review on Preferred Patron Loyalty Software

      I have been able to fully utilize the Preferred Patron Loyalty software, which has become a significant asset to my company's growth. I am pleased with my decision to choose this product over others. It has met all my expectations and the customer support is excellent.

      September 1, 2024

    • Joyce E

      Opted for Preferred Patron for its SMS Text Messaging Feature 4 Years Ago

      I have signed up about 90% of my customers to the Preferred Patron Loyalty program, which has helped me build a relationship with them. They enjoy a 5% cash back on all their purchases, and I benefit from a roughly 20% increase in sales on the days I send out Flash Sales via SMS text blasts. I find it easy to create these SMS marketing campaigns and the customer service is excellent. However, I ran into an issue when I ran out of credits to send an SMS blast on Thanksgiving. I also find the email blast templates confusing and not user-friendly, so I've stopped using the email marketing campaign feature and now send all my emails through Tant Contact. But, the vendor has told me they've introduced a new email messaging module similar to Tant Contact, which I'm excited to try out.

      August 27, 2024

    • Steven G

      Efficient Automation in Loyalty Program Management

      I am particularly impressed with the software's automation features, which have saved us considerable time and effort in managing our loyalty program

      August 19, 2024

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