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Preferred patron loyalty Reviews

4.8 (29 reviews)

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It helps manage customer rewards, promotions, and gift card programs. Key features include tracking customer behavior, email marketing, reward program customization, and reporting. The software aims to enhance customer retention and boost sales via targeted marketing strategies.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Preferred patron loyalty?
  • 04How Preferred patron loyalty compare to similar software?
  • 05Who is Preferred patron loyalty best for according to our reviewers?
  • 06Preferred patron loyalty Reviews

What is Preferred patron loyalty?

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It allows companies to track, manage, and incentivize their customers through features like rewards programs, gift card systems, email marketing, and CRM integration. Users can create custom loyalty programs where points can be earned and redeemed for rewards. The software also enables businesses to send personalized emails and SMS messages to promote customer engagement. Detailed reporting and analytics are provided to monitor customer behavior and adjust strategies accordingly. Preferred Patron Loyalty aims to help businesses build strong customer relationships and increase revenue. Special promotions are available for this software and similar solutions.

Pros from reviewers

  • Increased business growth: The software has been instrumental in growing businesses faster. It offers an ideal blend of loyalty, customer retention, and promotion systems. The platform is constantly being upgraded, making it even easier to expand businesses

  • User-friendly and customizable: The software is incredibly user-friendly and highly customizable to suit business needs. It has greatly increased visibility with customized rewards cards and is simpler to use than previous rewards systems

  • Excellent customer service: The customer service from Preferred Patron is exceptional. Every question or issue is resolved on the same day, usually within minutes. This prompt help and support make users feel valued

  • Enhanced customer loyalty and communication: Preferred Patron Loyalty software greatly enhances customer loyalty and communication for special events, sales, and announcements. It provides good functionality and reports, along with cloud storage, making it virtually worry-free

  • Cost-effective with flexible pricing: Preferred Patron offers an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. It provides more appealing options, pricing, and resources compared to other similar products.

Cons from reviewers

  • Lack of easily accessible documentation: While the customer support is excellent, some users have expressed a desire for quick access information on some of the software's features, particularly the new ones

  • Overpriced for just software use and data collection: Some users feel that the software is a bit overpriced for just software use and data collection, which they could do in Excel

  • Email blast templates can be confusing: Some users find the email blast templates confusing and not user-friendly, leading them to stop using the email marketing campaign feature

  • Software updating process could be easier: Some users have suggested that the software updating process could be a bit easier or automated, similar to Windows updates.

  • Issues with automatic point credits: Some users have reported that the automatic point credits for birthday and 'miss you' points don't always work, requiring manual input to ensure they take effect

Main features

Starting Price

N/A

Free Plan

No

Rewards Program Feature

Email Marketing Capability

Gift Card System

CRM Integration

Detailed Reporting and Analytics

Who is Preferred patron loyalty best for according to our reviewers?

  • Frozen Yogurt Shop Owners: They find the software's marketing and engagement capabilities unparalleled, especially during off-peak seasons. The software has significantly improved their business and customer relationships.

  • Business Owners and CPAs: They appreciate the cost-value approach of the software, and its ability to keep current patrons happy while acquiring new ones. The software offers excellent product options based on what's right for the business and budget

  • Retail Store Owners: They find the software crucial in growing their business, especially during challenging times like the COVID-19 pandemic. The ability to communicate with loyalty members and automate marketing and rewards is highly valued

  • Restaurant Owners: They find the software to be superior to all others in terms of customer engagement and loyalty. The rewards program continues to attract new customers and keeps regulars returning more frequently

  • Orthodontic Offices: These offices find the software user-friendly and appreciate its ability to increase visibility with customized rewards cards. It's also useful for storing patient information and reaching out for special occasions or promotions

    • Preferred patron loyalty Reviews

    4.8

    Preferred patron loyalty rating

    5.0

    Ease of use

    5.0

    Customer service

    4.8

    Value for money

    4.7

    Likelihood to recommend

    4.7

    Features

    29 Preferred patron loyalty Reviews

    4.8 (29 reviews)
    Leave a review

    • Scott B

      Seamless Integration: Boosting Efficiency and Effectiveness

      The software's integration capabilities are impressive. It seamlessly fits into our existing tech stack, making it even more efficient and effective

      June 4, 2024

    • Laura A

      Using Preferred Patron Customer since 211

      I have been using Preferred Patron Customer Loyalty at my golf facility since 211. Our guests appreciate being recognized as loyal customers and we are pleased that we no longer have to discount products to reward them. My team is impressed by how engaged our guests are with the program, which has significantly increased customer loyalty. After evaluating many programs, I found Preferred Patron to be superior to all others. I highly recommend them.

      May 27, 2024

    • Philip F

      Efficient Tool for Customer Data Collection and Tracking

      I found the Preferred Patron Loyalty software easy to install and integrate into our daily operations. However, I felt it was a bit overpriced for just software use and data collection, which we could do in Excel. After sharing my feedback, the vendor informed me about their new pricing plans starting at $59.95 per month and offered to help us find a more budget-friendly program.

      May 19, 2024

    • Christian Brown

      Performs Well

      Overall, the Preferred Patron Loyalty software works as promised and we encounter minimal issues with it. It was the best solution we found since our Point of Sale system lacked a built-in rewards program.

      May 11, 2024

    • Melissa J

      Preferred Patron: The Undisputed Leader in the Industry!

      I discovered Preferred Patron through a patron who was using it, while I was using Royalty Rewards. After comparing our experiences and costs, I realized I needed to switch to Preferred Patron. I found their options, pricing, and resources more appealing and regretted spending three times more on a product that offered less for my business. As a business owner and CPA, I use a cost-value approach to manage resources. My main issues with Royalty Rewards were their bundled products and services that forced me to pay for unnecessary features, and their misleading way of calculating ROI. Preferred Patron, however, understands the importance of keeping current patrons happy while acquiring new ones. They offer an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. I signed up with Preferred Patron six months ago and have been waiting to share my experience.

      May 4, 2024

    • Steven J

      Exceptional Customer Relationship Management with Preferred Patron Loyalty

      I have found Preferred Patron Loyalty to be an exceptional tool for managing customer relationships

      April 29, 2024

    • Sophia Davis

      Three Years with Preferred Patron: Our Experience

      I have been using Preferred Patron for 3 years and I am very satisfied with it. The customer service, especially from Brett and Matt, is exceptional and they always respond quickly to any concerns. They genuinely care about the user experience and are more knowledgeable than other tech support I have used. The rewards program continues to attract new customers and keeps our regulars returning more frequently. The program is extensive and can be used for various applications, but we stick to the basics for our restaurant. I definitely recommend it.

      April 20, 2024

    • Anna Johnson

      Essential Tool for Every Retail Store's Success

      Our loyalty program has been crucial in growing our new retail store, particularly during the COVID-19 pandemic when we were shut for over a month. The ability to communicate with our loyalty members enabled us to make thousands of dollars in sales that would have otherwise been impossible. We view this program as a necessary business expense that more than pays for itself. We value the ability to automate marketing and rewards, as well as the simplicity of signing up and regularly communicating with customers. However, I wish I could edit and send marketing emails from my iPad, as I seldom use my laptop now. The ability to schedule multiple marketing emails at once would also be helpful. The vendor responded to my feedback, stating that they are actively improving their iPad compatible tools and that the ability to schedule multiple marketing emails already exists. They promised to reach out to me to demonstrate how to use this feature. They thanked me for my feedback in September 2020.

      April 16, 2024

    • Justin Williams

      A Real Game Changer - Absolutely Adored!

      As a frozen yogurt shop owner, the winter season can be tough for business. Thankfully, the Preferred Patron Loyalty system helps drive business during this time. Its marketing and engagement capabilities are unparalleled, allowing us to connect with our customers when they might not be thinking about frozen yogurt. Our business has improved significantly since using Preferred Patron. The company and support staff are also fantastic, always available when needed. I would recommend this to any small business.

      April 13, 2024

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