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Preferred patron loyalty Reviews

4.8 (29 reviews)

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It helps manage customer rewards, promotions, and gift card programs. Key features include tracking customer behavior, email marketing, reward program customization, and reporting. The software aims to enhance customer retention and boost sales via targeted marketing strategies.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Preferred patron loyalty?
  • 04How Preferred patron loyalty compare to similar software?
  • 05Who is Preferred patron loyalty best for according to our reviewers?
  • 06Preferred patron loyalty Reviews

What is Preferred patron loyalty?

Preferred Patron Loyalty is a customer loyalty management software suitable for businesses of all sizes. It allows companies to track, manage, and incentivize their customers through features like rewards programs, gift card systems, email marketing, and CRM integration. Users can create custom loyalty programs where points can be earned and redeemed for rewards. The software also enables businesses to send personalized emails and SMS messages to promote customer engagement. Detailed reporting and analytics are provided to monitor customer behavior and adjust strategies accordingly. Preferred Patron Loyalty aims to help businesses build strong customer relationships and increase revenue. Special promotions are available for this software and similar solutions.

Pros from reviewers

  • Increased business growth: The software has been instrumental in growing businesses faster. It offers an ideal blend of loyalty, customer retention, and promotion systems. The platform is constantly being upgraded, making it even easier to expand businesses

  • User-friendly and customizable: The software is incredibly user-friendly and highly customizable to suit business needs. It has greatly increased visibility with customized rewards cards and is simpler to use than previous rewards systems

  • Excellent customer service: The customer service from Preferred Patron is exceptional. Every question or issue is resolved on the same day, usually within minutes. This prompt help and support make users feel valued

  • Enhanced customer loyalty and communication: Preferred Patron Loyalty software greatly enhances customer loyalty and communication for special events, sales, and announcements. It provides good functionality and reports, along with cloud storage, making it virtually worry-free

  • Cost-effective with flexible pricing: Preferred Patron offers an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. It provides more appealing options, pricing, and resources compared to other similar products.

Cons from reviewers

  • Lack of easily accessible documentation: While the customer support is excellent, some users have expressed a desire for quick access information on some of the software's features, particularly the new ones

  • Overpriced for just software use and data collection: Some users feel that the software is a bit overpriced for just software use and data collection, which they could do in Excel

  • Email blast templates can be confusing: Some users find the email blast templates confusing and not user-friendly, leading them to stop using the email marketing campaign feature

  • Software updating process could be easier: Some users have suggested that the software updating process could be a bit easier or automated, similar to Windows updates.

  • Issues with automatic point credits: Some users have reported that the automatic point credits for birthday and 'miss you' points don't always work, requiring manual input to ensure they take effect

Main features

Starting Price

N/A

Free Plan

No

Rewards Program Feature

Email Marketing Capability

Gift Card System

CRM Integration

Detailed Reporting and Analytics

Who is Preferred patron loyalty best for according to our reviewers?

  • Frozen Yogurt Shop Owners: They find the software's marketing and engagement capabilities unparalleled, especially during off-peak seasons. The software has significantly improved their business and customer relationships.

  • Business Owners and CPAs: They appreciate the cost-value approach of the software, and its ability to keep current patrons happy while acquiring new ones. The software offers excellent product options based on what's right for the business and budget

  • Retail Store Owners: They find the software crucial in growing their business, especially during challenging times like the COVID-19 pandemic. The ability to communicate with loyalty members and automate marketing and rewards is highly valued

  • Restaurant Owners: They find the software to be superior to all others in terms of customer engagement and loyalty. The rewards program continues to attract new customers and keeps regulars returning more frequently

  • Orthodontic Offices: These offices find the software user-friendly and appreciate its ability to increase visibility with customized rewards cards. It's also useful for storing patient information and reaching out for special occasions or promotions

    • Preferred patron loyalty Reviews

    4.8

    Preferred patron loyalty rating

    5.0

    Ease of use

    5.0

    Customer service

    4.8

    Value for money

    4.7

    Likelihood to recommend

    4.7

    Features

    29 Preferred patron loyalty Reviews

    4.8 (29 reviews)
    Leave a review

    • Sara G

      Boosting Business Growth with Preferred Patron Loyalty

      I have found Preferred Patron Loyalty to be an ideal blend of loyalty, customer retention, and promotion systems. Since using this product, my business has grown faster and I believe it's worth every penny and more. The platform is constantly being upgraded, making it even easier to expand my business. The customer support is excellent, always willing to spend as much time as needed to assist with any issue or question. The only real downside is the lack of easily accessible documentation. While the support is fantastic, I sometimes wish there was quick access information on some of the features, particularly the new ones. However, a quick call to customer support has always been successful. The vendor has responded to my feedback by introducing a full suite of online training videos, which I'm excited to explore.

      August 12, 2024

    • Louis

      Top-Notch Reporting Software for Data-Driven Decisions

      The software's reporting capabilities are top-notch, providing valuable insights into our customer base and helping us make data-driven decisions

      August 5, 2024

    • Megan

      Over a Decade of Successful Business with Preferred Patron Loyalty

      I have been using the Preferred Patron Loyalty software for over a decade in my small retail business, specifically for loyalty and gift cards. It works great for us.

      July 30, 2024

    • Eugene Brown

      Improved Loyalty Program with Intuitive Interface and Robust Features

      its intuitive interface and robust features have significantly improved our loyalty program. The ability to track customer behavior and preferences has allowed us to tailor our offerings more effectively

      July 20, 2024

    • Briar G

      Effortless Reward Redemption Process: A Win-Win for Team and Customers

      I've found the reward redemption process to be smooth and straightforward, which has been appreciated by both our team and our customers

      July 13, 2024

    • Kenneth E

      Strongly Endorse Preferred Patron Software

      I've recommended Preferred Patron to several business owners over the nine years I've been using it. The product is always evolving and reaching more customers. Brett and his team are always ready to answer questions and provide additional training if needed. I'm grateful for the positive impact Preferred Patron has had on our bottom line over the years.

      July 9, 2024

    • Gregory C

      Excellent Software with Outstanding Support Team!

      In the printing industry, quality is no longer a unique selling point, so I decided to improve customer relationships to foster loyalty. I sought help from Preferred Patron who have been fantastic throughout the process. I've seen a significant improvement in customer retention and I'm convinced that choosing their solution was one of the best decisions I've made.

      July 2, 2024

    • Judith Williams

      Game-Changing Email Marketing: Driving Repeat Business with Personalized Engagement

      The email marketing feature is a game-changer. It has helped us to engage with our customers on a more personal level and drive repeat business

      June 24, 2024

    • Sean C

      Preferred Patrons Consistently Delivers Outstanding Service!

      The service from Preferred Patrons is impeccable! They've been incredibly helpful with technical issues and providing tips to maximize the program's use. Despite my limited technical background, they were patient and supportive when I had to manage our email marketing program. They ensured I understood the process and followed up to confirm I was on the right track. Their service is outstanding!

      June 17, 2024

    • Andrew

      Top-tier Loyalty Program Software

      I initially tried other programs but found them lacking in value, particularly in terms of solutions and customer service. I also disliked promoting their brand instead of my own in email and card designs. However, I am very pleased to have discovered the Preferred Patron program, as it excels in interaction.

      June 11, 2024

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