Pros from reviewers
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Efficient and user-friendly: Natterbox simplifies daily tasks and is easy to use. Its dashboard is excellent, and the phone tree minimizes hold times for customers. Phone numbers are automatically logged in Salesforce, enhancing efficiency
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Seamless Salesforce integration: Natterbox integrates smoothly with Salesforce, allowing for excellent customization and easy access to customer accounts. This eliminates the blame game often associated with other CTI platforms, making it a reliable tool for resource management
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Superior support and implementation: Natterbox provides excellent support during the implementation process, with a knowledgeable team that works tirelessly until the product is fully integrated. This ensures a smooth transition from old phone systems to Natterbox
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Cost efficiency: Natterbox meets the main selection criteria of seamless Salesforce integration and cost efficiency. It supports multiple customer service locations, making it a cost-effective solution for organizations.
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Flexibility and scalability: Natterbox offers improved flexibility and scalability, allowing organizations to grow, keep up with advancements, and adapt to changing needs. This makes it a valuable tool for leading organizational change
Cons from reviewers
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Lack of proactive issue identification: Despite promises that Natterbox would proactively identify and alert users to any issues, this has not been the case, leaving users questioning the lack of KPIs
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Call connection issues: Some users have reported issues with calls not connecting to clients, often needing to dial twice to confirm the first call wasn't a misdial, and subpar call quality to countries with poor communication infrastructure
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Occasional system freezing: Some users have reported that Natterbox occasionally freezes, not answering calls or pulling up customer accounts
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Complex license management: Some users find the license management complex and experience a lack of support, with issues sometimes taking several weeks to resolve
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Persistent technical issues: Some users have reported persistent technical issues, such as systems crashing and features like the answer button disappearing.
Main features
Starting Price
Free Plan
High-Quality Vocal Services
Salesforce Integration
Cloud-based Solution
Customizable
Advanced Analytics
Starting Price
N/A
Free Plan
No
High-Quality Vocal Services
Salesforce Integration
Cloud-based Solution
Customizable
Advanced Analytics
What is Natterbox?
How Natterbox compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Natterbox best for according to our reviewers?
Users in Countries with Poor Communication Infrastructure: Despite occasional call quality issues, Natterbox enables global connectivity, making it suitable for users in countries with poor communication infrastructure.
Sales Teams: Sales teams can benefit from Natterbox's seamless integration with Salesforce, allowing for easy customization and flexibility in managing sales calls
Customer Service Teams: Natterbox is ideal for customer service teams due to its intuitive routing engine and reporting suite, which can help refine call segmentation and paths, and provide valuable insights into customer interactions
Remote Workers: With its cloud-based IP telephony solution, Natterbox is well-suited for remote workers, offering high productivity and easy transition to work-from-home setups
Organizations Seeking Scalability: Natterbox is a good fit for organizations looking to grow and adapt to changing needs, as it offers scalability and the ability to keep up with advancements
Natterbox Reviews
4.3
Natterbox rating
4.5
Ease of use
4.0
Customer service
4.1
Value for money
3.8
Likelihood to recommend
4.0
Features
13 Natterbox Reviews
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Noah Williams
Two-Year Experience with Natterbox: A Global Connection Perspective
I find Natterbox easy to use and it enables me to connect globally to most countries. However, I occasionally face issues with calls not connecting to clients, often needing to dial twice to confirm the first call wasn't a misdial. The call quality to countries like Sri Lanka, India, Pakistan, or those with poor communication infrastructure can be subpar. Rarely, I experience call loops where the line drops and it appears as if the client conversation has restarted. Also, the phone numbers used are sometimes flagged as spam on client calls when they are using Android.
June 29, 2024
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Andrew Johnson
JP's Insight on Natterbox: A Comprehensive Tool with Room for Improvement
I have a positive relationship with Natterbox's customer success teams and generally find the product satisfactory with many key features I look for. However, I find the license management complex and sometimes experience a lack of support. The software covers all basic functionalities and integrates well with Salesforce. I appreciate their ambitious roadmap, including voice recognition and transcripts. Yet, it lacks some monitoring features, such as real-time details, and some data doesn't integrate with Salesforce. It doesn't provide a complete VoIP solution and managing licenses, like identifying the last date of usage, is not straightforward. Also, the support can be slow when issues arise, sometimes taking several weeks without necessarily resolving the problem.
June 25, 2024
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Debra Jones
Embracing the Future with Natterbox Transition
I find Natterbox extremely efficient in simplifying daily tasks and it's very user-friendly. The dashboard is excellent and it's great that we no longer require desk phones. The phone tree is beneficial for our customers and minimizes hold times. I value that phone numbers are automatically logged in Salesforce. I genuinely can't find any downsides. I'm very pleased with our choice to switch to Natterbox.
June 16, 2024
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Julie Martinez
Transitioning from Copper to Cloud with Natterbox
The Natterbox solution came at an ideal time for us, serving as a transformative tool for our long-term strategies and ensuring high productivity among our teams during remote work in the pandemic. Its integration with Salesforce is superb, offering a cloud-based IP telephony solution that's incorporated into our CRM, Salesforce. This offers tremendous benefits that we'll likely continue to uncover and enhance for years to come. The reporting is top-notch, but the dashboards, especially for a Service Desk, could be better. A deeper and tighter integration with Salesforce Omnichannel would also be advantageous. However, these are only minor considerations for our business case.
June 8, 2024
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Christine F
Delivers on its Promises: Natterbox
We are currently satisfied with the Natterbox system and are extending its use to other European countries. Our main selection criteria were its seamless integration with SalesForce CRM and cost efficiency, both of which Natterbox met. Initially, we encountered several technical issues and instability, but these were all resolved with the help of Natterbox's customer service and technical support. We chose Natterbox for its functionality, cost/value, and integration with SalesForce CS. We switched to Natterbox from our previous system due to its outdated technology and high costs, and Natterbox's ability to support multiple customer service locations.
June 3, 2024
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Donald Johnson
Enhancing Quality Control: Real-Time Call Monitoring as a Game-Changer for Team Leaders
As a team leader, the ability to monitor calls in real-time has greatly improved our quality control process
May 26, 2024
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Jennifer D
Natterbox Analytics: Driving Informed Business Decisions
Natterbox's analytics capabilities have provided valuable insights into our call data, helping us make informed decisions for our business
May 18, 2024
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Isabella C
Reliable Phone Software for Salesforce Integration
I find Natterbox to be a useful tool for Salesforce, enabling me to interact with customers via phone and access voicemails. It usually integrates well with Salesforce and frequently brings up customer accounts. However, it sometimes freezes, not answering calls or pulling up customer accounts. There are also times when I can hear a call but it doesn't show on the dial pad.
May 12, 2024
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Dylan Smith
Efficient Sales with Natterbox's User-Friendly Interface
The user-friendly interface of Natterbox has made it easy for my team to adapt and utilize its features effectively. As a sales executive, I've found the click-to-dial feature extremely convenient, saving me time and effort in reaching out to potential clients
May 5, 2024
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Isabella Davis
Adapting to Customer Needs with Natterbox
My overall experience with Natterbox has been mediocre. I initially believed that Natterbox would proactively identify and alert us to any issues, even those not directly under their control, but this has not been the case. Despite promises that Natterbox would monitor, flag, and suggest solutions for issues impacting their service, this has not occurred. I am left questioning the lack of KPIs. If the system is underperforming, we should not be told "it's not our fault". We need solutions, not blame. We heavily depend on SalesForce for resource management. As Natterbox is native to SalesForce, it was supposed to eliminate the blame game that often happens with other CTI platforms. We were seeking a platform that would allow us to grow, keep up with advancements, and adapt to our changing needs. We wanted a platform that would aid us in leading organizational change, not be hindered by legacy systems.
April 29, 2024
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Sarah B
Streamlined Operations and Improved Efficiency with Salesforce Integration
its seamless integration with Salesforce has streamlined our operations and improved efficiency. The call recording feature has been particularly useful for training purposes
April 23, 2024
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Edward
Natterbox: An Invaluable Tool for Call Center Management
As a customer service manager, I've found Natterbox to be an invaluable tool for managing our call center
April 16, 2024
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Juan E
Seamless Integration and Efficient Support with Natterbox
I am extremely satisfied with Natterbox. Their team was incredibly supportive, taking the time to understand our challenges and working tirelessly until the product was fully integrated. We were in a situation where we had just implemented a new Salesforce instance and had to transition our team to work from home. We also had an on-premise call distribution system. Within about a week of deciding to partner with Natterbox, we migrated our call center function to SIP-based technology and went live using Natterbox due to its seamless integration with Salesforce. The tool that supports the routing engine is intuitive, allowing us to quickly refine our call segmentation and paths. The reporting suite does require some time to learn, but the out-of-the-box reporting is sufficient for initial use. We chose Natterbox primarily for its ease of integration with Salesforce.
April 15, 2024
