What is Natterbox?
Pros from reviewers
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Flexibility and scalability: Natterbox offers improved flexibility and scalability, allowing organizations to grow, keep up with advancements, and adapt to changing needs. This makes it a valuable tool for leading organizational change
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Superior support and implementation: Natterbox provides excellent support during the implementation process, with a knowledgeable team that works tirelessly until the product is fully integrated. This ensures a smooth transition from old phone systems to Natterbox
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Efficient and user-friendly: Natterbox simplifies daily tasks and is easy to use. Its dashboard is excellent, and the phone tree minimizes hold times for customers. Phone numbers are automatically logged in Salesforce, enhancing efficiency
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Cost efficiency: Natterbox meets the main selection criteria of seamless Salesforce integration and cost efficiency. It supports multiple customer service locations, making it a cost-effective solution for organizations.
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Seamless Salesforce integration: Natterbox integrates smoothly with Salesforce, allowing for excellent customization and easy access to customer accounts. This eliminates the blame game often associated with other CTI platforms, making it a reliable tool for resource management
Cons from reviewers
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Occasional system freezing: Some users have reported that Natterbox occasionally freezes, not answering calls or pulling up customer accounts
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Complex license management: Some users find the license management complex and experience a lack of support, with issues sometimes taking several weeks to resolve
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Persistent technical issues: Some users have reported persistent technical issues, such as systems crashing and features like the answer button disappearing.
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Lack of proactive issue identification: Despite promises that Natterbox would proactively identify and alert users to any issues, this has not been the case, leaving users questioning the lack of KPIs
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Call connection issues: Some users have reported issues with calls not connecting to clients, often needing to dial twice to confirm the first call wasn't a misdial, and subpar call quality to countries with poor communication infrastructure
Main features
Starting Price
Free Plan
Cloud-based Solution
High-Quality Vocal Services
Salesforce Integration
Customizable
Advanced Analytics
Starting Price
N/A
Free Plan
No
Cloud-based Solution
High-Quality Vocal Services
Salesforce Integration
Customizable
Advanced Analytics
How Natterbox compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Natterbox best for according to our reviewers?
Remote Workers: With its cloud-based IP telephony solution, Natterbox is well-suited for remote workers, offering high productivity and easy transition to work-from-home setups
Customer Service Teams: Natterbox is ideal for customer service teams due to its intuitive routing engine and reporting suite, which can help refine call segmentation and paths, and provide valuable insights into customer interactions
Sales Teams: Sales teams can benefit from Natterbox's seamless integration with Salesforce, allowing for easy customization and flexibility in managing sales calls
Organizations Seeking Scalability: Natterbox is a good fit for organizations looking to grow and adapt to changing needs, as it offers scalability and the ability to keep up with advancements
Users in Countries with Poor Communication Infrastructure: Despite occasional call quality issues, Natterbox enables global connectivity, making it suitable for users in countries with poor communication infrastructure.
Natterbox Reviews
4.3
Natterbox rating
4.5
Ease of use
4.0
Customer service
4.1
Value for money
3.8
Likelihood to recommend
4.0
Features
18 Natterbox Reviews
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Doris
Improved Call Handling Efficiency: A Game-Changer in Customer Service
Lastly, the automated call distribution feature has significantly improved our call handling efficiency, ensuring that no customer is left waiting.
August 5, 2024
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Maelle D
Customizable Flexibility: Natterbox's Versatile Tool for Organizational Needs
The flexibility of Natterbox's system has allowed us to customize it according to our specific needs, making it a truly versatile tool for our organization
July 27, 2024
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Theresa Williams
Exceptional Customer Support: Natterbox's Responsive Assistance
The customer support from Natterbox has been top-notch - they are responsive and always ready to assist
July 20, 2024
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Julia Miller
Experiencing Natterbox: A Mixed Bag
I appreciate the concept of the Salesforce plugin and the support team is truly exceptional. When it works correctly, it's amazing. However, since I started working at my company over a year ago, we've been constantly dealing with issues related to Natterbox. There seems to be a persistent problem within our company, possibly server-related, that we can't pinpoint, and my colleagues' systems often crash, leaving me to manage the phones alone. The transfer feature is difficult to use. Recently, the "answer" button disappeared completely, and we were eventually informed that our CTI was too outdated. It's inconsistent and I feel like we spend more time talking about "raising a ticket" than actually using the system.
July 16, 2024
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Donna R
Reliable System with Excellent Call Quality
The quality of calls is excellent and the system is reliable, which is crucial for our daily operations
July 9, 2024
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Noah Williams
Two-Year Experience with Natterbox: A Global Connection Perspective
I find Natterbox easy to use and it enables me to connect globally to most countries. However, I occasionally face issues with calls not connecting to clients, often needing to dial twice to confirm the first call wasn't a misdial. The call quality to countries like Sri Lanka, India, Pakistan, or those with poor communication infrastructure can be subpar. Rarely, I experience call loops where the line drops and it appears as if the client conversation has restarted. Also, the phone numbers used are sometimes flagged as spam on client calls when they are using Android.
June 29, 2024
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Andrew Johnson
JP's Insight on Natterbox: A Comprehensive Tool with Room for Improvement
I have a positive relationship with Natterbox's customer success teams and generally find the product satisfactory with many key features I look for. However, I find the license management complex and sometimes experience a lack of support. The software covers all basic functionalities and integrates well with Salesforce. I appreciate their ambitious roadmap, including voice recognition and transcripts. Yet, it lacks some monitoring features, such as real-time details, and some data doesn't integrate with Salesforce. It doesn't provide a complete VoIP solution and managing licenses, like identifying the last date of usage, is not straightforward. Also, the support can be slow when issues arise, sometimes taking several weeks without necessarily resolving the problem.
June 25, 2024
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Debra Jones
Embracing the Future with Natterbox Transition
I find Natterbox extremely efficient in simplifying daily tasks and it's very user-friendly. The dashboard is excellent and it's great that we no longer require desk phones. The phone tree is beneficial for our customers and minimizes hold times. I value that phone numbers are automatically logged in Salesforce. I genuinely can't find any downsides. I'm very pleased with our choice to switch to Natterbox.
June 16, 2024
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Julie Martinez
Transitioning from Copper to Cloud with Natterbox
The Natterbox solution came at an ideal time for us, serving as a transformative tool for our long-term strategies and ensuring high productivity among our teams during remote work in the pandemic. Its integration with Salesforce is superb, offering a cloud-based IP telephony solution that's incorporated into our CRM, Salesforce. This offers tremendous benefits that we'll likely continue to uncover and enhance for years to come. The reporting is top-notch, but the dashboards, especially for a Service Desk, could be better. A deeper and tighter integration with Salesforce Omnichannel would also be advantageous. However, these are only minor considerations for our business case.
June 8, 2024
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Christine F
Delivers on its Promises: Natterbox
We are currently satisfied with the Natterbox system and are extending its use to other European countries. Our main selection criteria were its seamless integration with SalesForce CRM and cost efficiency, both of which Natterbox met. Initially, we encountered several technical issues and instability, but these were all resolved with the help of Natterbox's customer service and technical support. We chose Natterbox for its functionality, cost/value, and integration with SalesForce CS. We switched to Natterbox from our previous system due to its outdated technology and high costs, and Natterbox's ability to support multiple customer service locations.
June 3, 2024
