General information about Natterbox
Natterbox is a cloud-based telephony platform designed to enhance customer engagement and improve business efficiency. It offers a comprehensive suite of services, including voice communication, call recording, and advanced analytics.
Natterbox integrates seamlessly with Salesforce CRM, enabling businesses to manage all customer interactions in one place. The platform also provides automated call distribution, ensuring that calls are routed to the most appropriate agent or department.
With its intuitive interface and robust features, Natterbox empowers businesses to deliver exceptional customer service, streamline operations, and make data-driven decisions. Its flexibility allows for customization according to specific business needs.
Additionally, it supports remote working by allowing employees to access the system from anywhere, anytime.
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See alternatives to Natterbox like GoTo Connect or RingCentral MVP.What is Natterbox used for?
Natterbox is a valuable tool for small businesses looking to improve their customer service and operational efficiency. By integrating telephony and CRM, it allows for centralized management of customer interactions, thus enhancing responsiveness and service personalization. For example, an incoming call from a customer can be automatically routed to the agent who has previously handled their requests, thereby strengthening the customer relationship. Moreover, thanks to its call recording and analysis features, businesses can evaluate and improve their performance. Finally, its compatibility with remote work offers increased flexibility to employees.Natterbox features
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Cloud-based Solution
Natterbox is a cloud-based voice services provider, which means it can be accessed from anywhere with an internet connection -
High-Quality Vocal Services
Natterbox offers high-quality vocal services, ensuring clear and reliable communication. -
Salesforce Integration
Natterbox is fully integrated with Salesforce, allowing seamless communication and data sharing between the two platforms. -
Customizable
The software allows customization to meet the specific needs of each business, including call routing, reports, and more. -
Advanced Analytics
Natterbox provides advanced analysis and reporting tools for a detailed view of call data and customer interactions.
18 Natterbox Reviews
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Doris
Improved Call Handling Efficiency: A Game-Changer in Customer Service
Lastly, the automated call distribution feature has significantly improved our call handling efficiency, ensuring that no customer is left waiting.
August 5, 2024
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Maelle D
Customizable Flexibility: Natterbox's Versatile Tool for Organizational Needs
The flexibility of Natterbox's system has allowed us to customize it according to our specific needs, making it a truly versatile tool for our organization
July 27, 2024
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Theresa Williams
Exceptional Customer Support: Natterbox's Responsive Assistance
The customer support from Natterbox has been top-notch - they are responsive and always ready to assist
July 20, 2024
Natterbox: Pros & Cons
Pros
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Increased Productivity: The automation and streamlining of many communication tasks can lead to increased productivity for businesses using Natterbox.
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Integration with Salesforce: Natterbox is fully integrated with Salesforce, allowing for seamless data synchronization and management
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Enhanced Customer Experience: Natterbox offers features like personalized caller journeys and voice analytics that can significantly improve the customer experience
Cons
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High costs: The pricing for Natterbox can be high compared to other similar software, which could be a significant disadvantage for small businesses or startups with limited budgets.
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Complex setup process: The initial setup and configuration of Natterbox can be complex and time-consuming, which may deter some users
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Limited integration options: Natterbox may not integrate seamlessly with all CRM systems, potentially limiting its usefulness for some businesses
Why is Natterbox better than other CRM software?
Natterbox has better positive reviews than RingCentral MVP: 82 vs 80
Natterbox is better at ease to use than RingCentral MVP: 4.5 vs 4.0
Natterbox is better at value for money than RingCentral MVP: 4.1 vs 4.0
Natterbox has more options than RingCentral MVP: 95 vs 79
Natterbox is better at customer support than Vonage: 4.0 vs 3.7
Natterbox is better at ease to use than Vonage: 4.5 vs 4.1
Natterbox is better at value for money than Vonage: 4.1 vs 3.8
