CleverTap is a comprehensive software designed to boost marketing performance and business growth. It enhances user engagement and retention through its relevant features and advanced analytics, tailored to optimize your strategy. CleverTap offers a holistic solution for businesses seeking to improve their customer experience, providing insights into user behavior and enabling personalized marketing campaigns. Its capabilities make it an ideal tool for businesses aiming to increase their market presence and customer loyalty.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is CleverTap?
  • 04How CleverTap compare to similar software?
  • 05Who is CleverTap best for according to our reviewers?
  • 06CleverTap Reviews

What is CleverTap?

CleverTap is a SaaS tool designed to optimize customer engagement and retention for businesses. It is a comprehensive solution that allows businesses to enhance all customer touchpoints. As a leader in mobile marketing and personalization, CleverTap enables businesses to engage customers in an omnichannel journey, optimize campaigns and customer lifecycles, segment app users, and provide detailed analytics reports. The tool aims to establish quality, long-term relationships with customers and is ideal for collecting first-party data. CleverTap sends 16 billion notifications daily, ingests 36 billion data points daily, reaches 3 billion devices, and creates over a million campaigns each month. It has been instrumental in accelerating the growth of renowned companies like Domino's Pizza, Edenred, and Bolt.

Pros from reviewers

  • Cost-effectiveness: Compared to other similar platforms, CleverTap offers a more affordable solution, providing a wide range of features at a lower cost, making it a startup-friendly choice.

  • Robust campaign management: The software allows for the creation of push and in-app campaigns using actual user data, making it easier to target and engage users effectively

  • Real-time analytics: CleverTap provides real-time analytics, allowing businesses to track user behavior and engagement in real time, which aids in making informed decisions and strategies

  • User-friendly interface: CleverTap has an intuitive and user-friendly interface that simplifies campaign setup and management, making it easy even for non-technical users to navigate and use

  • Multichannel targeting: CleverTap supports multichannel targeting, enabling businesses to reach their audience through various digital channels, thereby increasing reach and engagement

Cons from reviewers

  • Lack of WhatsApp integration and slow data segmentation: CleverTap does not integrate with WhatsApp, which can limit its reach, and it can take a long time to segment data when dealing with a large database.

  • Flaws in the new UI: Some users have reported flaws in the new UI, such as the inability to modify or delete a webhook once it's added, and the webhook name not being visible in the UI with no search option available

  • Missing Fcm tokens for some users and lack of support for web applications: Some users have reported missing Fcm tokens and a lack of support for web applications, which can limit its functionality

  • High pricing and unclear for startups: CleverTap's pricing model can be a bit steep and unclear, especially for startups that are still trying to manage their budget

  • Absence of a mobile app: Despite its robust features, CleverTap currently does not have a mobile app, which can limit its accessibility for some users

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Main features

Starting Price

$99

/ month

Free Plan

No

Create personalized experiences with AI-powered recommendations

Effectively segment your customer base

Optimize your campaigns with A/B testing

Create cross-channel campaigns easily

Significantly increase your revenues

50% off the Essentials plan for 1 year on CleverTap

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When comparing MoEngage and CleverTap, several key differences emerge that could influence the choice of customer engagement and analytics platform for businesses.


MoEngage is renowned for its focus on providing a personalized customer experience through advanced analytics, automation, and AI-powered recommendations. It excels in enabling marketers to craft highly customized engagement strategies based on in-depth user behavior analysis. The platform's strength lies in its user-friendly interface, which simplifies the creation and management of personalized campaigns across multiple channels, including email, SMS, app notifications, and more. MoEngage is particularly beneficial for organizations looking to leverage data-driven insights to predict and shape customer journeys with a high degree of personalization.


CleverTap, in contrast, distinguishes itself with its robust segmentation and real-time engagement capabilities. It offers a comprehensive suite for analyzing user actions and...

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CleverTap

All-in-one customer engagement and retention platform

50% off the Essentials plan for 1 year on CleverTap

Save up to $450

Get CleverTap deal
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MoEngage

Data-driven engagement platform

50% off for the first year on MoEngage

Save up to $5,994

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Mixpanel and CleverTap are both prominent platforms in the mobile and web analytics space, offering sophisticated tools to monitor and engage users. While they cater to similar audiences, several key differences set them apart.


The main point of difference lies in their approach to data handling and user engagement. Mixpanel focuses extensively on event-based analytics, allowing businesses to track user interactions with fine granularity. It provides powerful tools for analyzing funnels, measuring retention, and conducting cohort analysis, which are invaluable for understanding user behavior deeply. Mixpanel's platform is especially strong in its ability to break down data in real-time, offering insights that help optimize user flows and improve engagement strategies. However, this depth of data can make Mixpanel somewhat complex to navigate for beginners.


On the other hand, CleverTap combines analytics with strong marketing automation capabilities, making it more of an all-in-one...

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CleverTap

All-in-one customer engagement and retention platform

50% off the Essentials plan for 1 year on CleverTap

Save up to $450

Get CleverTap deal
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Mixpanel

Product analytics platform

1 year free on Mixpanel

Save up to $50,000

CleverTap and WebEngage both offer robust solutions for mobile marketing and user engagement, but they cater to slightly different needs and preferences in their approach and functionalities. Understanding the key differences between these platforms can help you decide which one might be more suitable for your business.


CleverTap distinguishes itself with a strong emphasis on analytics and data-driven user segmentation. It combines real-time user insights with advanced AI-driven capabilities to allow businesses to segment users dynamically based on their actions and behavior. This ability makes it particularly powerful for creating personalized marketing campaigns that adapt to user engagement in real time. Additionally, CleverTap offers an extensive array of automation tools, enabling marketers to design complex, behavior-based communication strategies quickly.


On the other hand, WebEngage focuses on streamlining user engagement through its intuitive journey designer. This feature...

logo clevertap

CleverTap

All-in-one customer engagement and retention platform

50% off the Essentials plan for 1 year on CleverTap

Save up to $450

Get CleverTap deal
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WebEngage

Marketing automation and analytics platform

$25,000 in credits on WebEngage

Save up to $25,000

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Who is CleverTap best for according to our reviewers?

  • Startups: CleverTap's real-time analytics and user data-driven push and in-app campaigns are beneficial for startups, although the pricing may be a bit high and unclear

  • Users seeking superior features: CleverTap's intuitive tool, user-friendly interface, and superior features such as campaign setup and report generation are highly valued, although a mobile app and more interactivity are desired

  • Users with large databases: CleverTap's robust segmentation engine and excellent real-time analytics make it a top tool for mobile engagement, especially for users dealing with large databases, despite the lack of WhatsApp integration and longer data segmentation time

  • Long-time users: Those who have been using CleverTap for a long time appreciate its user engagement tracking feature, scheduled campaign feature, and integration with service providers, despite some flaws in the new UI

  • Cost-conscious users: CleverTap is a cost-effective solution for users needing email marketing automation and push notifications/user engagement, with prompt customer support and significant product improvements over time, despite some UX/UI features that could be more user-friendly.

  • 50% off the Essentials plan for 1 year on CleverTap

    Get 50% off the Essentials plan for 1 year on CleverTap and up to $450 savings with Secret.

    Get CleverTap deal

    CleverTap Reviews

    4.6

    CleverTap rating

    4.5

    Ease of use

    4.5

    Customer service

    4.1

    Value for money

    4.1

    Likelihood to recommend

    4.5

    Features

    19 CleverTap Reviews

    4.6 (19 reviews)
    Leave a review
    • York M

      CleverTap: Streamlining User Targeting Based on Behaviour Patterns

      I have been utilizing CleverTap as a crucial component of my business for the past five years. It has been excellent for targeting users based on their journey and prompting them at the right moment to convert them into customers. While it is user-friendly, there is still room for enhancement. The behavioral insights and built-in support for multi-channel marketing maximize the available resources. The Mixpanel integration is still in beta, but once finalized, it will enable CleverTap to provide the best of both platforms. My primary reason for choosing CleverTap was its efficient user targeting.

      August 13, 2024

    • Ann Johnson

      Seamless Integration: CleverTap Enhances Marketing Efficiency

      The ease of integration of CleverTap with other platforms is commendable. It's made our marketing processes seamless and more efficient

      August 4, 2024

    • Joe Rodriguez

      An Essential Real-Time Tool for Every Marketer: CleverTap

      CleverTap simplifies user engagement with its multichannel targeting. I find it easy and quick to create custom segments and manage big campaigns, aiding in user retention. However, it's pricier than other tools and doesn't allow changes to triggers or segmentation nodes once a journey is published.

      July 28, 2024

    • Raymond B

      CleverTap: A Superior, Advanced Analytics and Engagement Platform

      Using CleverTap, I had a smooth and outstanding experience. It assisted me in engaging a broader audience and converting them into leads. CleverTap provides excellent real-time analytics, making it the top tool for mobile engagement. Its robust segmentation engine enabled me to conduct more personalized and specialized campaigns. However, it lacks WhatsApp integration and takes longer to segment data when dealing with a large database. I transitioned to CleverTap because it provided more digital channels to connect with my audience.

      July 22, 2024

    • Karen J

      CleverTap Boosts Push Notification Open Rates

      I've been using CleverTap for my app's push notifications and the results have been outstanding. The open rates have significantly improved

      July 16, 2024

    • Unity

      Enhancing User Insights: CleverTap's Live User Segments Feature

      The live user segments feature of CleverTap has helped us understand our user base better. It's a powerful tool for data-driven decisions

      July 6, 2024

    • Henry

      Robust Infrastructure and Instant Engagement with CleverTap

      I have been using CleverTap for over three years. We tested several providers for sending push notifications through our app, but none could handle the traffic and load of our user-base, especially during major sports events or TV show releases. CleverTap, with its robust infrastructure, was able to easily manage our load and send real-time notifications to all our users. This enabled us to schedule and send large campaigns in just a few seconds without worrying about deliverability. CleverTap is backed by an excellent customer success team, who made the migration process easy and helped us automate many of our marketing use-cases. However, considering the scale they've reached, they could benefit from more manpower. Ironically, they've managed to make a significant impact with a small but talented team.

      June 29, 2024

    • Denise

      CleverTap: Impressive Features for Months

      I've been using CleverTap for a few months now and I'm impressed with its robust features

      June 24, 2024

    • Odessa M

      Exceptional Customer Support at CleverTap: Prompt Assistance and Valuable Advice

      I've found the customer support at CleverTap to be top-notch. They're always ready to assist and provide insightful advice

      June 15, 2024

    • Willie C

      Ideal for Analytics & User Engagement

      I have been using CleverTap for over 4 years for Pricebaba.com and our new product, SahiGST, and the results have been impressive. I appreciate having analytics and engagement in one package. It's straightforward to segment users based on their actions on the website in real time. The funnels they offer are the best I've seen and can be set up within seconds. Their new Flows feature has helped us understand where users drop off and what actions they took before that. We have extensively used web pop ups and emails. Their customer success team is excellent and very responsive to our calls and emails. While their focus is more on mobile applications than websites, we mainly use it for our web products. However, I appreciate that their product and support team takes feedback positively and tries to accommodate our feature requests.

      June 9, 2024

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