What is Tripleseat?
Pros from reviewers
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Easy to use: Tripleseat is user-friendly and intuitive, making the management of events and groups straightforward with many options available within the software
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Good customer support: Tripleseat provides excellent customer support, resolving issues quickly and efficiently
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Convenient data transfer: The software allows for easy template use and data transfer within the system, making it convenient for users
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Time-saving: Tripleseat significantly reduces time spent on forms and administrative tasks, enabling users to focus more on sales and other important aspects of their business.
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Comprehensive event planning: Tripleseat provides everything needed for event planning, from contracts and budget planning to internal and external communication, all in one place
Cons from reviewers
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Limited customization options: Some users have reported that they are unable to change the titles of certain items within the software, limiting its customization capabilities.
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Inaccurate invoicing: Some users have reported issues with invoices not adding up correctly, which could potentially lead to significant financial losses if not manually checked.
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Emails sent to spam folders: Occasionally, the software sends emails to clients' spam folders, which could potentially result in lost sales.
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Significant price increase after acquisition: When Tripleseat acquired Gather, the price of the software increased significantly, which may not be affordable for all businesses.
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Not suited for all types of businesses: Tripleseat seems to be more suited for full-service dining rather than catering or off-site businesses, which could limit its usability for certain companies.
Main features
Starting Price
Free Plan
Centralized booking calendar
Online payment processing
Event management tools
Customer Relationship Management (CRM)
Detailed analytics and reporting
Starting Price
N/A
Free Plan
No
Centralized booking calendar
Online payment processing
Event management tools
Customer Relationship Management (CRM)
Detailed analytics and reporting
How Tripleseat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tripleseat best for according to our reviewers?
Event Planners: Professionals who manage and coordinate events can benefit from Tripleseat's intuitive interface and efficient management of groups and events
Sales Teams: Sales professionals, especially those in the restaurant industry, can use Tripleseat to expedite response times to inquiries, leading to increased sales and improved customer service
Event Venue Operators: Those who operate event venues can use Tripleseat to manage bookings, streamline workflow, and interact with event data more efficiently.
Catering Businesses: While Tripleseat is more suited for full-service operations, it can still be used by catering businesses for its template use, data transfer capabilities, and ability to quickly produce proposals for clients
In-house Dining Services: Tripleseat is particularly suited for businesses that operate in-house dining services, offering features that streamline the booking and management of events
Tripleseat Reviews
4.7
Tripleseat rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
4.6
Likelihood to recommend
4.5
Features
29 Tripleseat Reviews
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Michael N
Tripleseat: Empowering Business Growth through Efficient Sales and Lead Tracking
The software's ability to track sales and leads has been instrumental in our business growth. We can easily identify opportunities and strategize accordingly thanks to Tripleseat.
October 22, 2024
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Scott Davis
Incredible Tripleseat Platform
I find Tripleseat to be an amazing platform. It's very easy to navigate, particularly when filling out client event forms. I would highly recommend it.
October 15, 2024
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Ingrid D
Exceptional Support - Flexibility to Tackle Any Challenge
It took me a while to persuade everyone to switch to Tripleseat from the old-fashioned method of emailing scanned, handwritten documents. However, once they saw the advantages, it quickly became popular. I'm impressed by the software's calendar, daily updates, and customization features. Setting up all your documents exactly how you want them can be a bit of work, but once you get the hang of it, it becomes a quick process. The support team is fast and can resolve any problem, sometimes even doing the work for you. I do wish it handled vendors better and had a feature to schedule musical acts within an event. It's doable, but a bit clumsy. I chose Tripleseat primarily for its supportive staff and the ability to customize every little detail.
October 5, 2024
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Kimberly
Tripleseat is a Game Changer!
Tripleseat has been transformative for my business, providing a user-friendly platform that enables strategic planning. Its reporting features are excellent and the customer service is always prompt and helpful. I highly recommend it.
October 1, 2024
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Wayne R
Efficient Data Management with Tripleseat Integration
I appreciate the seamless integration of Tripleseat with other platforms. It has made data management more efficient, reducing the time spent on manual data entry
September 24, 2024
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Donna
Wishing for Better with Tripleseat
I wouldn't recommend Tripleseat if you're a large company or if you conduct business at off-site venues. Our clients love the professional look of Gather and often compliment its ease of use. However, there are numerous issues. As an off-site catering company, we find that Tripleseat is more suited for in-house, on-site dining. They knew this when they sold us the program and should have realized it wasn't suitable for us. The most significant issue was that our invoices weren't adding up correctly, which could have cost us thousands of dollars if we hadn't manually checked them. There's no place for clients to confirm their contact information, which is inefficient when booking a high volume of events. The zip codes for our clients default to ours, so we have to manually input the correct zip code on every BEO to ensure our delivery drivers don't get lost. Despite several discussions, no one has been able to correct this issue. There's also no way to enlarge the font, making it difficult.
September 16, 2024
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Betty W
Conveniently Managing Events on the Go: Tripleseat's Mobile App Review
Tripleseat's mobile app is very convenient. I can manage events on the go, which is a huge plus for my busy schedule
September 7, 2024
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Jeremy Smith
Commendable Customer Service from Tripleseat
Tripleseat's customer service is commendable. They are always ready to assist, ensuring I get the most out of the software
September 2, 2024
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Philomena
Tripleseat Experience: A Game-Changer in Event Management
I find Tripleseat to be highly navigable and well-structured, with top-notch customer service. It's evident that this software was developed by individuals in the events industry as it significantly saves time that would otherwise be spent on forms and administrative tasks, enabling me to concentrate more on sales. The customer service is prompt and I've observed that they genuinely take into account suggestions for enhancing the product. However, the software occasionally sends emails to clients' spam folders, which could potentially result in lost sales. I switched to Tripleseat from Gather because at that time, Gather was leading its competitors in terms of services. It removed the necessity to complete multiple forms for each client and provided organizational services for classifying clients based on their booking status.
August 24, 2024
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Vaughn S
An Excellent Tool for Every Hospitality Business!
I find Tripleseat to be a fantastic tool that allows us to perform various tasks in our business. Specifically, it helps us forecast, report, and delve into the details of our customers before they even arrive at our venues.
August 17, 2024
