What is Smartsurvey?
Pros from reviewers
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Flexible plans and cost-effectiveness: SmartSurvey offers flexible plans and is considered cost-effective, making it a suitable choice for students, individual researchers, and businesses.
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User-friendly interface: SmartSurvey is praised for its user-friendly interface, making it easy for beginners and occasional users to set up and customize surveys
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Compliance with EU data privacy laws: SmartSurvey complies with EU data privacy laws, offering a product in English and ensuring data deletion from active servers and backups upon request
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Comprehensive reporting features: Users appreciate SmartSurvey's comprehensive reporting features, including the option to receive an email each time someone responds to a survey
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Customizable and efficient for research: SmartSurvey is highly customizable and efficient for conducting research, allowing users to reach a globally distributed population and gather data in various formats
Cons from reviewers
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Limited customization options: Despite its user-friendly interface, SmartSurvey does not allow users to customize the formatting of text within a question, such as italic, bold, paragraphs, etc. This limits the ability to emphasize certain points or organize information in a more readable manner
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Issues with data analysis: Users have reported issues when trying to analyze data themselves. For example, the downloaded data is categorized as string variables, and coding that should be 'zero' turns into 'one'. Additionally, ticks in the 'other' response option box vanish upon download and optional text response is inserted, creating confusion and making it seem like there is missing data
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Limited features on free plan: Compared to other free platforms like Google Forms, SmartSurvey's free plan offers fewer features. For instance, free trials limit users to 20 questions, which some users find restrictive
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Misleading upgrade promises: Some users have reported that after upgrading to the business plan based on promised features, they found that the software did not deliver as expected. Furthermore, refunds were not issued upon cancellation, leading to dissatisfaction and feelings of being misled.
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Email notifications behind a paywall: Some users have expressed disappointment that email notifications, a key feature for tracking responses, are not included in the free plan and are only available behind a paywall
Main features
Starting Price
Free Plan
Customizable Design
Multi-Channel Data Collection
Data Security
User-Friendly Interface and Support
Advanced Features
Starting Price
N/A
Free Plan
No
Customizable Design
Multi-Channel Data Collection
Data Security
User-Friendly Interface and Support
Advanced Features
How Smartsurvey compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Smartsurvey best for according to our reviewers?
Business Owners: Business owners can use SmartSurvey to gather opinions from both their employees and customers. The software allows for the creation of high-quality surveys, and the dashboard is user-friendly. The response formats are professional and the skip logic is easy to implement.
Social Science Researchers: Social science researchers can use SmartSurvey to conduct open-ended questionnaires about various topics, such as how online communities assist in caring for those with chronic health conditions. The software allows for efficient data collection from a globally distributed population
Event Organizers: Event organizers can use SmartSurvey to collect feedback for annual events. The system is versatile and meets most, if not all, questionnaire needs, making it a powerful tool for gathering online feedback
Academic Researchers: SmartSurvey is a suitable tool for academic researchers, offering user-friendly features and flexible plans. It provides all the necessary features for academic research, including the ability to reach a globally distributed population, and complies with EU data privacy laws
Book Club Organizers: Book club organizers can use SmartSurvey to gather data from their members. The software is user-friendly and easy to use, even for beginners, and offers comprehensive reporting features
Smartsurvey Reviews
4.0
Smartsurvey rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.6
Features
28 Smartsurvey Reviews
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Verity M
Effortless Navigation for Novices
I found the quick survey creation and swift result collection with smartsurvey very convenient. I came across this platform while working on my dissertation and considering my options. Like other platforms, I found it simple and easy to use, providing me with great control over the layout and question format. Even as a beginner, I was able to easily navigate the platform and experiment with all its features. I found it quite straightforward to create surveys, collect results, and even export and download the results in various formats. However, I faced an issue when I wanted to format the text of the questions, such as bolding important points. For some reason, I was unable to do this and had to leave it out.
October 15, 2024
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Jemima S
Flexible and Powerful: SmartSurvey's Versatility Shines for Consultants
As a consultant, I found the flexibility of SmartSurvey to be its greatest strength. Whether I needed simple polls or complex multi-page surveys, SmartSurvey could handle it all
October 7, 2024
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Cynthia F
Your One-Stop Solution for Surveys
I consider Smartsurvey a straightforward yet excellent application due to its exceptional ease of use and cost-effectiveness. The results are immediately accessible once the survey is finished. The user interface is fantastic and aesthetically pleasing. The best feature is the customization in choosing the pattern; I can modify my survey according to my needs, whether it's a ranking-based survey, question-answer based, or just simple feedback. The availability of multiple themes reduces the workload. Overall, it's an incredible software that fulfills all my requirements.
October 1, 2024
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Julie D
Decent yet Fundamental
Smartsurvey does what's necessary and is user-friendly, but it lacks the features I truly need such as counterbalancing, branching, and timing.
September 23, 2024
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Olivia Miller
Perfect for Academic Research: A Student's Perspective on SmartSurvey
I have a highly positive opinion of SmartSurvey. It provides all the necessary features for academic research and has flexible plans, which is especially useful for students and individual academic researchers like me. The software is very user-friendly and lends a professional appearance to the surveys. I didn't face any problems, except for initially not understanding how the program categorized complete and incomplete surveys. However, after reaching out, I got a response with the answer to my query the next morning. I opted for SmartSurvey over other products because, although they also offer academic pricing, they demand payment for a full year, unlike SmartSurvey which allows payment only for the duration you need it.
September 14, 2024
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Christopher J
SmartSurvey: Ensuring Secure Handling of Sensitive Patient Feedback
As a healthcare professional, I appreciated the security features of SmartSurvey. Knowing that sensitive patient feedback was being handled securely gave me peace of mind
September 9, 2024
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Betty
User-friendly Interface and Excellent Customer Support
I find creating high-quality surveys with SmartSurvey to be straightforward and it allows me to reach a large number of people. I use it to gather opinions from both my employees and customers, setting up several surveys with various response formats. The dashboard is user-friendly and I appreciate the option to use pre-programmed questions and my own corporate template. The response formats are professional and the skip logic is easy to implement. There are detailed online guides for each stage of creating and using the survey, and the customer service is quick to respond when I need extra help. However, I noticed that it doesn't seem possible to customize the formatting of text within a question, such as italic, bold, paragraphs, etc. This would be a useful feature. In response to my feedback, the vendor informed me that there is an 'enable editor' button in the bottom right corner when editing a question, which activates all.
September 3, 2024
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Lauren J
Exploring the Unexpected Benefits of SmartSurvey's Business Plan
I recently decided to upgrade to the business plan of SmartSurvey, intrigued by the product literature that suggested the software could support a specific question piping use case that I needed. After making the upgrade, I discovered that the functionality was slightly different than what I had envisioned. However, I took this as an opportunity to explore the other features of the Business plan, which I had access to since the upgrade date. While it wasn't exactly what I was looking for, I was impressed by the range of features and tools available. It's clear that SmartSurvey has a lot to offer, and I was able to make use of the Business plan for a few days to assess its functionality. I think it's important to remember that sometimes, things might not turn out exactly as we expect, but that doesn't mean we can't make the most of the situation. I would encourage anyone considering an upgrade to think carefully about their specific needs and expectations. But remember, even if the software doesn't deliver exactly what you expected, there's a whole world of features waiting for you to explore. So, dive in and make the most of it!
August 27, 2024
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Gabriel D
SmartSurvey: A Great Tool for Student Evaluations
As an educator, I found SmartSurvey to be a great tool for conducting student evaluations. The ability to export data into various formats made it easy to share results with colleagues and administrators
August 18, 2024
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Charlotte Smith
SmartSurvey: Anonymity and Data Analysis for Employee Feedback
As an HR professional, I used SmartSurvey for employee feedback and was impressed by its anonymity feature which encouraged honest responses. The data analysis tools also made it easy to identify trends and areas for improvement
August 12, 2024
