Pros from reviewers
-
User-friendly interface: iContact is praised for its intuitive and user-friendly interface, making it easy to create and send emails immediately
-
Efficient dashboard: The dashboard feature is appreciated for its ability to keep track of sent and pending emails, providing a clear overview of email campaigns
-
Duplicate contact removal: iContact has a technology that deletes duplicate contacts, saving users time and ensuring a clean contact list
-
Excellent customer support: Users have highlighted the excellent customer support, which is always responsive to queries and provides solutions to issues
-
Comprehensive features: iContact offers a range of features such as contact segmentation, email automation, and an analytics tool, which users find beneficial for managing contacts and tracking email performance.
Cons from reviewers
-
Limited integration capabilities: While iContact does offer some integration options, users have expressed a desire for more seamless integrations with other software and extensions, such as a text-to-join feature
-
Complicated template formatting: Some users find the new templates, though easier to use than the original email layout, have too many steps in the formatting process. Streamlining this process could improve user experience
-
Inadequate file storage: Users have reported that the individual file/asset upload size is too small, and the process to re-verify contacts could be more user-friendly
-
Inefficient contact list management: Users have reported that managing contact lists on iContact can be time-consuming, particularly when uploading multiple excel sheets one by one. The inability to delete more than one contact list at once also adds to the inefficiency
-
Poor handling of account cancellations and refunds: Some users have reported difficulties with the cancellation process, including unresponsive customer service and issues with refunds. This has led to dissatisfaction and loss of trust in the company.
Main features
Starting Price
Free Plan
Personalize your messages
Email monitoring
Response management
Access controls/permissions
Get support anytime
Starting Price
N/A
Free Plan
No
Personalize your messages
Email monitoring
Response management
Access controls/permissions
Get support anytime
What is iContact?
How iContact compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is iContact best for according to our reviewers?
Marketing agencies: iContact is ideal for marketing agencies that handle email marketing services for clients. The software has grown with the needs of agencies, especially as the need for automation and integration with third-party systems has risen. The API is robust and user-friendly, and the support is excellent
Bloggers: iContact is beneficial for bloggers who need to send weekly blogs to people nationwide. However, they may find the lack of line alignment options in the document dissatisfying and wish there were more for the newsletter.
Companies with high email volume: iContact is a user-friendly product that is very useful for companies that send thousands of emails weekly. It's easy to create and send an email immediately, and the dashboard feature helps keep track of sent and pending emails
Small businesses: iContact provides a time-saving, intuitive platform that allows small businesses to efficiently create and manage emails, freeing up time for other tasks. The platform includes quality checks to avoid errors and a dedicated advisor for prompt responses to needs or queries
Non-profit organizations: iContact is suitable for non-profit organizations that need to manage contacts and ensure effective communication. It allows quick sending of emails and messages, and the content can be tailored to suit specific needs. The analytics feature enables tracking of who opens the emails, which can inform future campaigns
iContact Reviews
4.5
iContact rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.2
Likelihood to recommend
4.2
Features
8 iContact Reviews
-
Selene
Exploring iContact: Pros and Cons
I appreciate the ability to send my weekly blog to people nationwide using iContact. However, I'm dissatisfied with the lack of line alignment options in my document and wish there were more for the newsletter. The vendor thanked me for my review and feedback, offering help with adjusting the alignment in my emails and asked me to contact their support team. They responded in October 2023.
May 26, 2024
-
Brandon S
Streamlined Workflow: Software's Seamless Integration with Salesforce
The software's ability to integrate with other platforms like Salesforce has streamlined my workflow considerably
May 21, 2024
-
Jonathan Smith
Utilizing iContact for Efficient Daily Event Alerts in Nonprofit Sector
iContact provides me with a time-saving, intuitive platform that allows me to efficiently create and manage emails, freeing up time for other tasks. The recent upgrade to the platform fits well with my workflow and includes quality checks to avoid errors. I have a dedicated advisor who promptly responds to my needs or queries, a significant improvement over dealing with an anonymous call center. I especially appreciate the platform's new upgrades, which are increasingly intuitive. However, I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature. The vendor responded positively to my review, appreciating my feedback and assuring me that they are continually working to improve their integration offerings. They also expressed gratitude for my positive comments about their service and support teams.
May 12, 2024
-
Joshua N
Improved Email Marketing Tools Boost Business Outreach
The software's email marketing tools have significantly improved my business's outreach efforts
May 6, 2024
-
Julie N
Targeting Specific Groups with Segmentation
I find the segmentation feature particularly useful in targeting specific groups within my customer base
April 27, 2024
-
Helen Brown
Experiencing iContact's Automatic Renewal and Outstanding Customer Service
I highly recommend giving iContact a try! I provided my credit card information to this company and was pleasantly surprised by their automatic renewal feature. Even after my account was inactive for 6 months, they thoughtfully renewed it for an entire year. They conveniently charged my VISA $9, saving me the hassle of manual payments. I was thrilled to find out that I had been subscribed to their services for one and a half years, which only cost me $135. The best part? They didn't even require me to use their services during this period. Their commitment to maintaining my subscription, despite my inactivity, truly showcases their dedication to customer service.
April 23, 2024
-
Jose Rodriguez
iContact Impresses with User-Friendly Interface
I've been using iContact for a few months now and I'm thoroughly impressed with its user-friendly interface
April 16, 2024
-
Unity G
iContact: A Key Tool for My Job Success
I find iContact to be a user-friendly product that is very useful in my company. We send thousands of emails weekly and it's always easy to create and send an email immediately. I particularly enjoy the dashboard feature which helps me keep track of sent and pending emails. I also appreciate the technology that deletes duplicate contacts, saving me time. The customer support is excellent, always responsive to my queries. However, I find it time-consuming to upload multiple excel sheets one at a time when creating a contact list. I also wish I could delete more than one contact list at once. Additionally, I would like to see the full title of my contact list in the "upload contact" box, as it sometimes gets cut off if it's too long. The vendor has acknowledged these concerns and is working on improving the product. They allow up to 5 concurrent uploads, but they must be started one at a time. They also confirmed that they cannot upload multiple sheets from one excel file, but they have noted this.
April 14, 2024