What is Delighted?
Pros from reviewers
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High-quality support and resources: Delighted provides responsive and friendly support, high-quality help center documentation, and self-serve onboarding. Users also value the transparency in plan and pricing comparisons, and the prompt and helpful customer support
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Seamless integration: Delighted integrates seamlessly with popular ticketing systems and CRM platforms like Intercom. It also allows for easy surveying through email, SMS, or web, and provides numerous connectors and integrations for data display on other platforms
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Powerful analytics and reporting: Delighted offers great analytics and intuitive reporting, with the ability to instantly collect, analyze, and distribute customer feedback. Users also appreciate the simplicity of the Net Promoter Score feature and the option for data merging for improved reporting.
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Affordable and cost-effective: Delighted is a more affordable solution compared to similar platforms like Qualtrics and Survey Monkey, offering superior features and integration without any hidden implementation costs
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Easy to use and set up: Delighted is praised for its simplicity and user-friendly interface, with users able to understand the tool just by browsing the website. It also offers easy navigation and setup, and the ability to customize surveys, add brand logos and colors, and use custom logic
Cons from reviewers
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Limited customizability: While Delighted is praised for its simplicity and ease of use, it may not offer the level of customization that some users require for their feedback surveys
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Lack of embedded reviews: Despite its many features, Delighted does not currently offer an option to embed reviews
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Occasional downtime: Some users have reported experiencing downtime with Delighted, although it is unclear whether this is due to the platform itself or other factors
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Limited reporting capabilities: Some users have found the reporting features of Delighted to be somewhat limited, suggesting that data may need to be exported to another analytics system for more in-depth analysis
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Overwriting of multiple responses: There have been instances where multiple responses from the same customer were overwritten, although this issue was promptly resolved by Delighted's support team.
Main features
Starting Price
Free Plan
Integration Capabilities
Net Promoter System
Customizable Surveys
In-depth Analytics and Reporting
User-friendly Interface
Starting Price
N/A
Free Plan
No
Integration Capabilities
Net Promoter System
Customizable Surveys
In-depth Analytics and Reporting
User-friendly Interface
How Delighted compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Delighted best for according to our reviewers?
Data Analysts: Delighted's intuitive analytics and reporting features, along with its ability to integrate with other systems for data display, make it a powerful tool for data analysts tasked with tracking customer satisfaction and sentiment
Marketing and Sales Teams: With its excellent graphical interface, easy navigation, and multi-language support, Delighted is a useful tool for marketing and sales teams looking to gather customer feedback and communicate effectively with a diverse customer base
Small to Medium Businesses: These businesses can benefit from Delighted's affordable pricing, easy setup, and seamless integration with other systems. The software's simplicity and self-serve onboarding make it an ideal choice for businesses with limited resources
Customer Service Teams: Delighted's user-friendly interface, customizable surveys, and integration with popular ticketing systems make it a valuable tool for customer service teams seeking to gather and analyze customer satisfaction data
Large Corporations: Despite its affordability, Delighted offers features and functionalities on par with more expensive platforms, making it a suitable choice for large corporations seeking a cost-effective solution for gathering and analyzing customer feedback.
Delighted Reviews
4.8
Delighted rating
5.0
Ease of use
5.0
Customer service
4.7
Value for money
4.8
Likelihood to recommend
4.6
Features
22 Delighted Reviews
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Catherine C
Delighted: A Superior NPS Solution
I enjoyed using Delighted for its simple NPS functionality and would use it again. It simplified our user surveys and I liked its seamless Slack integration and data merging option for improved reporting. However, I found the reporting somewhat limited and recommend transferring the data to another analytics system or exporting it to excel, which is quite easy.
September 1, 2024
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Elizabeth N
Top-Notch for Business!
I really like the design and customization options of Delighted's interface for surveys. I switched from Google to Delighted recently and have minimal complaints, but I do wish the server speed was a bit faster.
August 26, 2024
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Ryan
Highly Recommended: Delighted's Performance Exceeds Expectations
Overall, I am extremely satisfied with Delighted's performance and would highly recommend it to any business looking for a robust customer feedback tool.
August 19, 2024
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Peter
Effortless Surveys and Insightful Analytics with Delighted
The simplicity of setting up and sending out surveys is a major plus, saving us valuable time. The analytics provided by Delighted are comprehensive and easy to understand, providing valuable insights into customer sentiment
August 10, 2024
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Aaron F
Delighted: Your Ultimate Tool for Customer Feedback
I've been using delighted for some time and find it the best customer feedback platform I've used. It enables quick and reliable communication for my customers and employees. I've faced some downtime, unsure if it's the platform or my internet. Despite this, I believe there's a solution.
August 5, 2024
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Austin Johnson
Thrilled and Impressed
I am enthusiastically impressed by Delighted! In my search for the perfect survey provider, Delighted stood out as a true gem. Unlike other platforms I've tried, Delighted offers an impressive range of services that genuinely amazed me. What distinguishes Delighted is their intuitively designed templates, which make survey creation easy and allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels take the user experience to a whole new level.
July 30, 2024
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Danielle Brown
Effortless and Highly Efficient Software Experience
I find Delighted to be an easy and user-friendly software that offers great analytics. It's well-priced for the functionalities it provides. I particularly appreciate the simplicity of the Net Promoter Score feature, which asks customers how likely they would refer us to a friend on a scale of 1 to 10. Unlike other platforms, Delighted keeps this task simple, allowing us to upload emails or automate the process with an API call. I'm also impressed with their customer support, which is always timely and helpful. I don't have any major complaints about this product. The price is great and the interface is user-friendly. The only minor issue is that our senior leadership often asks for a breakdown of the people it was sent to. If we manually upload a CSV or email addresses and don't save the CSV outside of Delighted, we have to ask for the contacts we sent it to by month. However, they pull this information.
July 21, 2024
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Lawrence J
Delighted: The Ultimate Multi-Channel Feedback Collection Tool
I appreciate the fact that Delighted allows for multi-channel feedback collection - from emails, web, SMS to link - it covers all bases. The automated follow-up feature ensures we never miss an opportunity to engage with a customer
July 15, 2024
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Scott G
Customizable Surveys with User-Friendly Interface
its ease of use and intuitive interface make it a pleasure to work with. The ability to customize surveys has allowed us to tailor our approach to our specific needs
July 6, 2024
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Judy
Delighted: A Superior, User-Friendly NPS Survey Tool
I'm happy with Delighted, considering it a good value for money. We switched from AskNicely to Delighted and the integration with our CRM, Intercom, was seamless. By linking it to our back office via their API and Zapier, we've achieved a lot. I like its excellent graphical interface, easy navigation and setup, and multi-language support. However, I wish there was an option to embed reviews.
July 2, 2024
