&
Userback Promo code
Feedback the visually easy way
Your customers’ experiences are important in your business development. Userback provides all the tools you need to simplify your customer feedback collection and make the necessary changes to improve their journeys.
Redeemed 109 times - Verified discount · September 2026
Userback
Share
Save up to $870
25% off monthly or annual plans
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
Share
Userback Promo Code: 25% off monthly or annual plans
Looking to reduce the cost of collecting product feedback and managing bug reports? We’ve put together these frequently asked questions to help you understand how this Userback promo code works, who can claim it, and what kind of savings you can expect. Whether you plan to subscribe monthly or commit for the year, this offer gives you 25% off eligible plans, making it easier to equip your team with a solid feedback workflow while keeping your software budget under control.
How do I redeem this Userback promo code?
To redeem this Userback promo code, start from the offer page, choose your monthly or annual plan, and complete signup using the indicated path. The reduced price should appear during checkout or in your billing summary before you confirm payment.
Who is eligible for this Userback discount code?
This Userback discount code is generally intended for new customers signing up for a paid monthly or annual plan through the dedicated offer flow.
Why should I take advantage of this Userback discount?
You cut 25% from your subscription while giving your team a more affordable way to organize product feedback, report issues, and speed up fixes. We like this discount because it lowers the cost of adopting Userback now, instead of delaying a tool that can improve product quality and collaboration.
25% off monthly or annual plans
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
General information
Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application.
Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback.
You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase.
Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.
Expert review on Userback
Have you ever asked a Magic 8 Ball a question? 🎱 Each time, I seem to get “ask again later” as a response, even questions with obvious answers like “will I ever become a morning person?” Even the Magic 8 Ball should be aware of the struggle to not hit snooze on that alarm I want to fling at the wall every morning! ⏰
What is Userback?
Userback is a SaaS platform that gives you all the tools necessary to streamline the collection and management of your user feedback and bug reports 💬 Gather input from your customers, website visitors or internal stakeholders concerning various aspects of your digital product, website or project. Userback allows your users to capture visual feedback in the form of screenshots, screen recordings and comments, meaning there is effective communication regarding their observations, suggestions or reports with precise visual context 📷 This tool facilitates your feedback collection process, empowering you to not only improve your digital product or site based on real-time input from your own users, but also enhance your customers’ product & user experiences. It’s time to know what your users think, the visual way👥
Our opinion about Userback:
Userback is a valuable feedback management platform for teams working on web development, design and other digital products 🌟 The ability to capture feedback through annotated screenshots and screen recordings helps your teams better understand the feedback and gives them the power to address the issues or make the necessary improvements quickly. This SaaS tool’s collaboration feature enhances your team’s collaboration and workflow further through seamless coordination and tracking of feedback-related tasks in one place 🤝 What’s more, Userback integrates with your favorite project management, collaboration and communication tools, like Slack, Asana and GitHub. Userback also gives a sense of community through the Feedback Portal feature, allowing your customers to be sure that the issues they reported have been addressed. Take the guesswork out of your customer feedback and know exactly where to go next!
Userback Pricing:
Userback has 3 different pricing plans available for you to choose from and all depending on the number of users, projects and other features you may need. Get 50% off any of Userback’s annual plans with Secret and save up to $1302 for your startup! 💰
- More details about Userback plansBest Userback alternatives:
Top alternatives to Userback’s feedback management platform include Marker.io, Usersnap, BugHerd and Instabug. Discover great deals for these types of tools and more on Secret to start saving! 🔍💡
- More alternatives to Userback
Customer Success Manager
See more
Frequently Asked Questions about Userback's promo
Can existing customers benefit from this Userback coupon?
In most cases, this Userback coupon is reserved for new paying accounts. If you already subscribe, you may need to wait for another promotion or check directly for upgrade-specific offers.
What are the guarantees of this Userback promo?
We only highlight verified offers, so this Userback promo is intended to apply as advertised when you follow the correct signup steps and meet the offer conditions.
How will I know if I am approved for the Userback deal?
Once your signup is accepted, the updated price should be visible in your checkout recap or billing area. We recommend checking the final amount before payment, since that is the clearest sign that your Userback deal is active.
How much can I save with this Userback promo code?
You save 25% on the Userback plan you choose, whether you pay monthly or annually. In practice, this Userback promo code usually creates the biggest total savings on annual billing, because the lower rate applies across the full subscription term and helps reduce your software costs more significantly over time.
Pricing
Team
$9
/ user / month
Unlimited feedback availability
Optional feature portal
Project management integrations
Zapier automation
Business
$19
/ user / month
25 feedback projects
AI Assist
Feedback automation tools
Reply templates
Business Plus
$29
/ user / month
Unlimited projects
Advanced privacy controls
Record all user sessions
Customer support integrations
Free Forever
Collect unlimited feedback
2 feedback projects
7 day feedback availability
Unlimited seats for your team
25% off monthly or annual plans
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
Userback features
Userback is not only a suitable tool to organize and visualize your customer feedback. It allows you to use that feedback to your advantage to debug and improve your website or application easily. See what your customers have to say.
-
A voice for your customers
Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.
-
Faster debugging
Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best.
-
Granular feedback
Userback allows your customers to provide specific feedback on elements of your website or application. They can annotate specific areas and leave text comments, giving you a clearer understanding of what needs improvement.
-
Custom branding
Userback allows you to personalize and brand your feedback tools to match your company's branding. This not only makes your feedback tools more visually appealing but also builds trust with your customers who can recognize and rely on your brand.
-
Easy-to-use
Userback requires no browser extension or complicated set-up process. It's a simple and intuitive tool that allows your customers to leave video feedback with ease, saving you and your customers time.
-
Integration
Userback can be integrated into your existing workflow, allowing you to seamlessly incorporate customer feedback into your development process. It integrates with popular platforms like Trello, Asana, and Slack, helping you manage and prioritize feedback with ease.
-
Personalization
Personalize and brand your tools to encourage your customers to leave their feedback. Branding not only represents your company but also improves your customer relationships with a brand they can count on.
Userback Reviews
This product hasn’t received a review yet, be the first one to review it.
Userback: Pros and Cons
Pros
-
Collaborative work: Sharing comments via videos and screenshots is relevant
-
Software integrations: The platform offers numerous third-party integrations with project management tools
-
Easy to use: The tool is easy to learn
Cons
-
Full-page screenshots: Full-page screenshots are not possible
-
No white label: The platform does not offer a white label solution
-
Number of users: Customer accounts count towards the total number of users
Hotjar
Used by 991 members
Easily improve user experience on your website
40% off all annual plans
Save up to $928
Jira
Used by 587 members
From ideas to action
Free forever for up to 10 users
Save up to $980
ClickUp
Used by 3418 members
Boost your productivity
Additional 20% off Unlimited and Business plans for 1 year
Save up to $1,000
Logrocket
Boost Your Code, Blast Your Bugs with LogRocket!
More Userback's alternatives
People also like these promo codes
Userback is a great tool but Secret offers Coupons and Promo Codes with verified discounts on over 1060+ different SaaS solutions. We regularly offer new deals to help you save money on your online tool subscriptions. Get codes for other software you might want to purchase.
Zendesk coupon code 2026
6 months free (with AI Agents and Copilot)
Fin (ex. Intercom) discount
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Promo code for Hotjar
40% off all annual plans
Typeform promo code 2026
40% off all annual plans
Code for Pipedrive
30% off for 12 months
Freshdesk deal
14 days free
Mixpanel coupon code 2026
1 year free
Zoho promotion
$3,000 in credits for 1 year
Credits for Freshworks
14 days free on Freshdesk
folk CRM promo code 2026
14 days free + 20% off annual plans
Userback's other categories
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
