Userback Promo Code: 50% off any annual plan

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Unlock our Userback deal and access 50% off any annual plan, saving you up to $1302 for your startup. There are over 490+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Userback promo codes, coupons and credits valid in December 2024.

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General information about Userback

Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application.

Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback.

You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase.

Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.

Expert review on Userback

Have you ever asked a Magic 8 Ball a question? 🎱 Each time, I seem to get “ask again later” as a response, even questions with obvious answers like “will I ever become a morning person?” Even the Magic 8 Ball should be aware of the struggle to not hit snooze on that alarm I want to fling at the wall every morning! ⏰

What is Userback?

Userback is a SaaS platform that gives you all the tools necessary to streamline the collection and management of your user feedback and bug reports 💬 Gather input from your customers, website visitors or internal stakeholders concerning various aspects of your digital product, website or project. Userback allows your users to capture visual feedback in the form of screenshots, screen recordings and comments, meaning there is effective communication regarding their observations, suggestions or reports with precise visual context 📷 This tool facilitates your feedback collection process, empowering you to not only improve your digital product or site based on real-time input from your own users, but also enhance your customers’ product & user experiences. It’s time to know what your users think, the visual way👥

Our opinion about Userback:

Userback is a valuable feedback management platform for teams working on web development, design and other digital products 🌟 The ability to capture feedback through annotated screenshots and screen recordings helps your teams better understand the feedback and gives them the power to address the issues or make the necessary improvements quickly. This SaaS tool’s collaboration feature enhances your team’s collaboration and workflow further through seamless coordination and tracking of feedback-related tasks in one place 🤝 What’s more, Userback integrates with your favorite project management, collaboration and communication tools, like Slack, Asana and GitHub. Userback also gives a sense of community through the Feedback Portal feature, allowing your customers to be sure that the issues they reported have been addressed. Take the guesswork out of your customer feedback and know exactly where to go next!

Userback Pricing:

Userback has 3 different pricing plans available for you to choose from and all depending on the number of users, projects and other features you may need. Get 50% off any of Userback’s annual plans with Secret and save up to $1302 for your startup! 💰

- More details about Userback's pricings

Best Userback alternatives:

Top alternatives to Userback’s feedback management platform include Marker.io, Usersnap, BugHerd and Instabug. Discover great deals for these types of tools and more on Secret to start saving! 🔍💡

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Mary O'Brien

Customer Success Manager

What is Userback used for?

Userback is a powerful tool for small businesses, streamlining customer feedback management. Instead of juggling multiple email campaigns and spreadsheets, teams can centralize feedback directly from their website or app. For example, a small e-commerce business can use Userback to collect and organize customer reviews about their products. Customers can leave detailed feedback through video or annotated photos, enhancing the quality of the feedback received. The software also integrates with project management tools like Slack and ClickUp, allowing for efficient response to customer concerns. This leads to improved customer satisfaction and ultimately, business growth.

Interested in Userback? Get 50% off any annual plan on Userback with our promo code and save up to $1302.

Userback pricing

Startup

$79

/ month

10 users

5 projects

Feedback portal

Workflow customization

Company

$159

/ month

15 users

15 projects

Session replays

Developer tools

Premium

$289

/ month

25 users

25 projects

Webhooks

Invoice payment

Userback features

Userback is not only a suitable tool to organize and visualize your customer feedback. It allows you to use that feedback to your advantage to debug and improve your website or application easily. See what your customers have to say.

Faster debugging

Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best.
Easy-to-use

Userback requires no browser extension or complicated set-up process. It's a simple and intuitive tool that allows your customers to leave video feedback with ease, saving you and your customers time.
A voice for your customers

Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.
Integration

Userback can be integrated into your existing workflow, allowing you to seamlessly incorporate customer feedback into your development process. It integrates with popular platforms like Trello, Asana, and Slack, helping you manage and prioritize feedback with ease.
Personalization

Personalize and brand your tools to encourage your customers to leave their feedback. Branding not only represents your company but also improves your customer relationships with a brand they can count on.
Granular feedback

Userback allows your customers to provide specific feedback on elements of your website or application. They can annotate specific areas and leave text comments, giving you a clearer understanding of what needs improvement.
Custom branding

Userback allows you to personalize and brand your feedback tools to match your company's branding. This not only makes your feedback tools more visually appealing but also builds trust with your customers who can recognize and rely on your brand.

19 Userback Reviews

4.7 (19 reviews)

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Stephanie Miller

Enhancing UX Design with Userback's Visual Feedback Tools

As a UX designer, I've found Userback's visual feedback tools incredibly useful. They allow me to see exactly what the user is experiencing, which helps me design more intuitive interfaces

August 10, 2024
Eric E

Regular User's Perspective on Userback

The tool allows for smooth communication between the customer and our product development team, saving us a lot of time. It's user-friendly and even our clients find it easy to navigate Userback. At the moment, I don't see any issues with the product. It's continuously improving and the communication with the creator is outstanding. I have no complaints.

August 5, 2024
Shirley M

Userback: Streamlining Client Feedback and Approval with Ease

I appreciate how Userback is constantly innovating and adding new features to provide value to its existing users. The software evolves as I use it. Initially, there were aspects I didn't like, but most of these issues have been resolved with updates. The onboarding process for clients was a bit cumbersome at first, but it's much more straightforward now, even for clients who aren't very tech-savvy. I chose Userback because I got a good deal as an early adopter. Before this, I was using makeshift solutions like email, chat, and cloud storage for files. But Userback has made my life much easier. As an agency owner, dealing with clients, the ability to streamline approval is a crucial part of doing business.

July 29, 2024

More about Userback

Userback: Pros & Cons

Pros

Software integrations: The platform offers numerous third-party integrations with project management tools
Collaborative work: Sharing comments via videos and screenshots is relevant
Easy to use: The tool is easy to learn