What is Formassembly?
Pros from reviewers
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Branching logic and hidden fields: FormAssembly offers branching logic, which allows for the creation of a single form for multiple audiences, and hidden fields for tracking and segmentation in the CRM
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Easy to use and set up: FormAssembly is user-friendly and can be set up within hours, featuring a drag and drop interface and the ability to instantly create new records
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Seamless integration with CRM: The software integrates seamlessly with Salesforce, saving time and resources on data entry and allowing for data transfer and form population during the form filling process
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Ability to collect payment and save forms: The software has the ability to collect payment and allows users to save forms and return to them later, expanding survey operations affordably
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Responsive customer service and helpful user community: The customer service is responsive, even via email and social media, and the user community shares best practices and problem-solving ideas.
Cons from reviewers
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Complexity in editing form fields: After setting up a connection with Salesforce, users have found it difficult to edit form fields, indicating that the software could be more user-friendly
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Restriction on date selection: The software does not allow for the restriction of certain dates in a date field within a form, limiting its flexibility in data collection
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Vague error messages: The error messages provided by FormAssembly can sometimes be vague and do not provide enough information to troubleshoot, making it difficult to resolve issues quickly.
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Limited customization in text fields: While FormAssembly offers a variety of features, it lacks customization in some text fields, making it challenging to achieve a desired look for the form
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Limited reporting capabilities: Despite its many features, FormAssembly lacks robust reporting capabilities directly from the platform, making it difficult to analyze data without exporting it to another tool
Main features
Starting Price
Free Plan
User-friendly Interface
Versatile Usage
Data Integration
High-level Security
Excellent Customer Support
Starting Price
N/A
Free Plan
No
User-friendly Interface
Versatile Usage
Data Integration
High-level Security
Excellent Customer Support
How Formassembly compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Formassembly best for according to our reviewers?
Salesforce CRM Users: FormAssembly's seamless integration with Salesforce CRM saves time and resources on data entry, and its ability to create new records instantly is highly appreciated
Nonprofit Organizations: FormAssembly is used to move paper-based or email-based registrations online, with form data directly stored in the CRM, allowing more focus on crucial tasks
Customer Feedback Collectors: FormAssembly is used to collect customer feedback on various items, providing clean, well-organized data and simplifying the process for respondents.
Event Organizers: The software is used for tasks such as event registration and large-scale annual surveys, with its user-friendly integration with Salesforce greatly reducing data entry time
Survey Designers: FormAssembly is a fantastic tool for designing, building, and sending surveys to customers, with its ability to connect with CRM software for automatic sending and recording of responses
Formassembly Reviews
4.6
Formassembly rating
4.5
Ease of use
4.0
Customer service
4.3
Value for money
4.3
Likelihood to recommend
4.3
Features
19 Formassembly Reviews
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Matthew B
Time and Effort Saved: FormAssembly's Pre-Built Templates
FormAssembly's pre-built templates have been a lifesaver for us. They've saved us so much time and effort in creating forms
August 13, 2024
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Rachel W
Streamlining Crucial Data Collection with Ease
I appreciate the ability to create surveys on Form Assembly as it simplifies the process for respondents and provides me with clean, well-organized data. I enjoy the feature of creating multiple-choice questions with "radio buttons" and reusing the same answer options for various questions. However, I find that editing or adding questions later can disrupt the answers. Unless I delete and re-input the questions and answer choices, the formatting becomes completely disorganized.
August 3, 2024
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Betty Miller
Flexible Form Creator with a Steep Learning Curve
FormAssembly has a steep learning curve and requires a lot of self-teaching and trial and error. However, I often use their customer support and find them excellent to work with. They're always ready to help with troubleshooting or direct me to useful resources. The software isn't the most intuitive and it takes time to understand the tool and menu bars. Despite its high functionality, I feel the forms I create look somewhat plain and unprofessional. They do provide templates, but I think designers with CSS knowledge could improve this software. A minor annoyance is that if you delete all the text in a text box, it sometimes exits the form without saving your progress, which can be frustrating.
July 30, 2024
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Kyle Rodriguez
FormAssembly's Exceptional Reporting Capabilities: Tracking, Trend Monitoring, and Data-Driven Decision Making
The reporting capabilities of FormAssembly are excellent. We can easily track form submissions, monitor trends, and make data-driven decisions
July 20, 2024
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Nicole J
User-Friendly Design Facilitates Quick Learning Curve in FormAssembly
The learning curve for FormAssembly was surprisingly low. Even our less tech-savvy team members were able to get up to speed quickly thanks to the user-friendly design.
July 16, 2024
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Katherine Garcia
Enhanced Efficiency: FormAssembly's Seamless Integration with Google Sheets and PayPal
I love how FormAssembly integrates with other tools we use like Google Sheets and PayPal. This interoperability has greatly improved our efficiency
July 7, 2024
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Alexis D
Insights from a FormAssembly Power User
Our main issue was linking with our Salesforce CRM, but Formassembly assisted us in data capture and process streamlining. Its integration with Salesforce is vital for us. We desire a draft mode for altering forms in production, enabling us to confirm changes before deployment. At present, we duplicate the form, make modifications, validate it, and then return to the form to implement the changes. We transitioned to FormAssembly due to unique features only available on this platform.
July 1, 2024
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Gregory Smith
FormAssembly: Simplifying GDPR Compliance with Built-in Features
FormAssembly has made it easier for us to comply with GDPR and other data protection regulations. The built-in compliance features are a major plus
June 22, 2024
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Bruce S
Outstanding Survey Solution!
I find FormAssembly to be a fantastic tool that I use for designing, building, and sending surveys to customers. It can connect with CRM software for automatic sending and recording of responses, and it also has reporting capabilities, allowing me to see metrics on each question/response, response rate, etc. I appreciate FormAssembly's user interface - it's very easy to design a survey and connect with Salesforce from a back-end perspective. There are many types of question formats to choose from and validation rules to ensure correct information input by the end-user. However, after setting up the connection with Salesforce, my client found it difficult to edit form fields - they ended up breaking some things. The complexity could be reduced to make it more user-friendly. We switched to FormAssembly due to its interface and price. I appreciate the feedback, Laine, and the vendor responded in June 2021.
June 15, 2024
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Grace J
Excellent for Tailored Forms
I use FormAssembly to collect customer feedback on various items. So far, I haven't found anything I particularly dislike about this software.
June 8, 2024
