What is Botsplash?
Pros from reviewers
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Seamless Integration: Botsplash offers a seamless integration with various platforms such as Facebook Messenger, web, and SMS chat, making it a versatile tool for customer interaction
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Intelligent and Powerful Chat Solution: The software provides an intelligent and powerful chat solution that enhances communication with customers, making it easier to gain new business
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Robust Reporting and Real-time Deliverability Tracking: Botsplash provides robust reporting features and real-time deliverability tracking, enabling better tracking and management of customer interactions
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Excellent Customer Service and Support: Botsplash is backed by a supportive team that quickly comprehends and acts on any situation or scenario, providing excellent customer service and support.
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User-friendly and Enhances Productivity: Botsplash is user-friendly and greatly enhances productivity, simplifying tasks for loan officers and increasing sales and production
Cons from reviewers
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App freezing issues: Some users have reported that the app occasionally freezes or does not load at all, disrupting the communication process
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Lack of multi-user support: Botsplash does not support assigning multiple users to one client. If messages are transferred to another party, users have to request a transfer back or initiate a chat with the client
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Inability to tie direct lines to messages: Botsplash does not allow users to tie their direct lines to the messages. This can cause confusion when clients ask if they can text the user's direct line
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Frequent alert sound and lack of volume adjustment: Some users find the new alert sound too frequent and it lacks a volume adjustment feature, which can be disruptive
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Issues with document access: Users cannot access documents texted in without first saving them to their computer, which can be inconvenient and time-consuming.
Main features
Starting Price
Free Plan
Multi-Channel Communication
Automated Responses
API Integration
Centralized Dashboard
Reporting and Analytics Tool
Starting Price
N/A
Free Plan
No
Multi-Channel Communication
Automated Responses
API Integration
Centralized Dashboard
Reporting and Analytics Tool
How Botsplash compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Botsplash best for according to our reviewers?
Loan Officers: Botsplash simplifies the job of Loan Officers by providing a user-friendly platform that increases productivity and sales, and also prevents SMS numbers from being blocked
Sales Teams: With features like Velocify integration, a mobile app, and group chat capabilities, Botsplash is a powerful tool for sales teams to streamline their communication and track their performance
Operations Teams: The software's omni-channel solutions for web chat, Google, and Facebook, along with its mobile app, make it a useful tool for operations teams to manage their communication and workflow.
Customer Service Teams: These teams can benefit from Botsplash's seamless integration, robust reporting, and real-time deliverability tracking, making it an essential tool for managing customer interactions
Mortgage Lenders: Botsplash's understanding of the needs of mortgage lenders, along with its ability to quickly comprehend and act on any situation, makes it a valuable tool for this group
Botsplash Reviews
4.6
Botsplash rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.4
Likelihood to recommend
4.2
Features
16 Botsplash Reviews
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Matthew Davis
Excellent Communication Tool!
I really appreciate the simplicity of using Botsplash for communicating with my borrowers. However, I wished that multiple people within the company could text with the borrower without having to wait for transfers. I received a response from the vendor, thanking me for my review and informing me about the "Shared Conversation" feature they launched two months ago. This feature allows multiple people, like the Loan Officer and Processor, to join a conversation and engage at the same time, eliminating the need for transfers. All assigned agents receive alerts and notifications, and there's also a "mute" feature if needed. They expressed hope to continue impressing me and my team by providing the best tools to make conversations easy, convenient, and enjoyable, helping us to close more deals faster. They replied in May 2019.
July 21, 2024
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Jacqueline F
Handy Communication Tool
I find Botsplash a convenient tool for communicating with borrowers who prefer texting over calls or emails. However, I sometimes face issues when trying to reply to a customer's text, as it informs me that I don't have the permission to do so because they are assigned to the loan originator. This necessitates me to navigate to the overview screen in their file to send a response. In response to my feedback, the vendor introduced a "shared conversation" feature in February, which enables both me and the loan originator to send messages simultaneously. They suggested that I contact Botsplash Admin at AmeriSave if I have any queries about this feature. I value their response to my review.
July 16, 2024
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Karen Smith
Delighted Beyond Measure
I had an excellent experience with Botsplash! I loved the customer engagement and automated texts. There's nothing about this product that I dislike.
July 6, 2024
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William N
Exploring BotSplash: A User's Perspective
I appreciate the quick customer access that botsplash offers. However, I find the new alert sound too frequent and it lacks a volume adjustment feature. My company promised me certain features that are not available. I can't access documents texted in without first saving them to my computer. The system freezes daily, forcing me to quit Internet Explorer. Even when I'm logged in, it sends me emails as if I weren't. The vendor responded to my feedback, stating they have now added a volume adjustment feature and thanked me for my review.
June 30, 2024
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Timothy N
Exceptional Value for Money: A Review of BotSplash's Comprehensive Features and Benefits
Lastly, the value for money that BotSplash provides is exceptional, considering the comprehensive features and benefits it offers.
June 25, 2024
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Remy
BotSplash: Customizable and Scalable Platform for Business Needs
I appreciated the customization options that BotSplash offered, allowing me to personalize the platform to suit my business needs. The software's scalability is impressive, it effortlessly accommodated our growing customer base without compromising on performance
June 18, 2024
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Lawson D
Boosting Sales with Botsplash: A Game Changer in SMS Strategy
I rated Botsplash 10/10 and gave it 5 stars because it has greatly simplified our job as Loan Officers and increased our production and sales. We no longer experience blocked SMS numbers, giving us a significant advantage over our competitors due to the high delivery rate of texts. Texting has become a common form of communication and Botsplash has seamlessly adapted to this trend. Once we understood how to best use Botsplash, it was very easy to use and customize. We switched to Botsplash because our texts were constantly being blocked and marked as spam. I appreciate the vendor's response and their readiness to help us if needed.
June 10, 2024
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George W
Revolutionizing Communication with Botsplash
I believe that integrating Botsplash into our daily communication with borrowers is a game changer. It's user-friendly and greatly enhances our productivity. There's barely anything I dislike about Botsplash.
June 4, 2024
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Austin N
BotSplash: A Secure and Reliable Platform for Client Interactions
BotSplash's secure platform gave me peace of mind knowing that all our client interactions were protected and confidential. The customer support team at BotSplash was always responsive and helpful, ensuring any issues were promptly resolved
May 27, 2024
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Charles S
BotSplash: Seamless Integration and Improved Response Time
The integration capabilities of BotSplash are commendable, it seamlessly integrated with our existing CRM system, making the transition smooth and hassle-free. The software's ability to automate responses based on specific triggers significantly improved our response time
May 19, 2024
