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Referral rock Reviews
4.6 (19 reviews)

Referral Rock is a marketing software designed to aid businesses in creating, managing, and optimizing referral programs. It simplifies referral tracking, automates reward distribution, and offers performance monitoring analytics. The platform aims to boost customer acquisition and strengthen brand loyalty by encouraging existing customers to refer new ones.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Referral rock?
  • 04How Referral rock compare to similar software?
  • 05Who is Referral rock best for according to our reviewers?
  • 06Referral rock Reviews

What is Referral rock?

Referral Rock is a robust marketing software designed to automate all aspects of a business's referral program. It enables companies to easily create, launch, and manage referral campaigns, enhancing their customer acquisition process. Key features include customizable referral templates, reward distribution, automatic referral tracking, and detailed analytics for campaign performance monitoring. The software integrates with various CRM systems and marketing tools for streamlined operations. It also offers a personalized portal for participants to track their referrals and rewards. Referral Rock is perfect for businesses aiming to expand their customer base and increase sales through word-of-mouth marketing.

Pros from reviewers

  • Simplicity and Flexibility: Referral Rock offers a simple and flexible solution for implementing a referral program. It provides a range of customization options, allowing businesses to tailor the platform to their specific needs

  • User-Friendly: The platform is user-friendly and easy to set up, with support provided throughout the process. Users have also praised the software for being easy to use, with a dashboard that allows customers to check their stats with a single click.

  • Seamless Integration: The software integrates seamlessly with other systems such as Salesforce and HubSpot. This integration simplifies the process of setting up and managing a referral program, making it a one-stop-shop for referrals, email campaigns, and rewards

  • Outstanding Customer Service: Users have praised Referral Rock's customer service for being responsive and helpful. The team behind the software is committed to ensuring users have a positive experience and are able to get the most out of the platform

  • Cost-Effective: Referral Rock is a cost-effective solution for businesses looking to implement a referral program. It offers a range of customizable tools and is simple to implement, making it a valuable investment for businesses of all sizes

Cons from reviewers

  • Incomplete integration with CRM systems: One user found the integration with HubSpot to be lacking, as not all features worked as expected. This led to a frustrating experience and delays in resolving issues

  • Lack of support in the Australian time zone: Despite the overall positive experience, the user mentioned that the support for Australian time zone was lacking, which could potentially lead to delays in resolving issues

  • Cumbersome reward management: Despite the overall positive feedback, one user found the reward management system to be cumbersome and required assistance from the support team to rename rewards

  • Limitations with landing page hosting: For tracking purposes, one user had to host the landing page within Referral Rock, which was not ideal for their system

  • Glitches with text editing: One user encountered several glitches when working with text, such as selecting fonts and sizes, adjusting spacing, etc. This made it difficult to achieve the desired look for the member and referral pages.

Main features

Starting Price

N/A

Free Plan

No

Reward Distribution

Integration Capabilities

Customizable Referral Templates

Referral Program Automation

Tracking and Analytics

Who is Referral rock best for according to our reviewers?

  • Small businesses in need of a referral program: Referral Rock is a cost-effective solution for small businesses that need a referral program but don't have the resources to build their own. It offers a ready-to-use platform that can be rebranded and integrated with existing systems like Salesforce

  • Businesses with a focus on customer service: Referral Rock's customer service is highly praised, making it a good fit for businesses that value a high level of support and responsiveness from their vendors

  • Businesses using HubSpot: Despite some integration issues, Referral Rock is chosen by businesses for its HubSpot integration. The vendor is actively working on resolving these issues, indicating a commitment to improving this feature

  • Businesses looking for a user-friendly referral solution: Referral Rock is praised for its user-friendly interface and ease of setup, making it suitable for businesses that want a simple, easy-to-use referral solution

  • Businesses needing a customizable referral program: Referral Rock offers a high degree of flexibility and customization options, making it a good fit for businesses that need a referral program tailored to their specific needs.

    • Referral rock Reviews

    4.6

    Referral rock rating

    4.5

    Ease of use

    5.0

    Customer service

    4.5

    Value for money

    4.5

    Likelihood to recommend

    4.3

    Features

    19 Referral rock Reviews

    4.6 (19 reviews)
    Leave a review

    • Robert

      Quirky yet Ideal for Small Businesses

      Once I became familiar with the terminology, I found Referral-Rock to be quite user-friendly and it seemed to have all the features I needed without being too costly. However, I encountered several glitches when working with text, such as selecting fonts and sizes, adjusting spacing, etc. I often had to find alternative solutions when setting up the member and referral pages, and I was never able to achieve the exact look I wanted. If I indented anything, it would automatically insert quotations somewhat below the text. Despite these issues, everything else seemed to work fine. However, given the importance of text setup to the overall message, I believe more focus should be placed on improving this functionality. Selecting text size was particularly frustrating as there was no way to know exactly what size I was choosing. The vendor responded to my feedback, stating they plan to overhaul the program editors in the next month or so.

      August 13, 2024

    • Mirabel

      Referral Rock Amplifies Smart Home Tech Referrals

      The best aspect of Referral-Rock software is definitely the team behind it. My success manager is incredibly responsive and has played a key role in getting us up and running quickly. The software provides a great deal of flexibility and customization options, making it extremely valuable for our product. It enables us to integrate our customer experience with their technology seamlessly. Our success manager has been consistently dependable and has assisted us in maximizing the platform's value, tailored to our business and customer experience. We're still in the early stages of our launch, and the only potential downside might be the platform's flexibility. Due to its adaptability, many functions may need to be custom-built for specific organizations. While this is a major advantage for us, it might not be the best choice for everyone.

      August 5, 2024

    • Keturah G

      Effortless Navigation with Outstanding Customer Assistance!

      I had an amazing experience working with [sensitive content hidden]. She was friendly, responsive, and extremely helpful. The software, Referral Rock, is incredibly user-friendly and easy to set up. I appreciate how everything integrates seamlessly, making it a one-stop-shop for referrals, email campaigns, and rewards. However, creating the landing page and emails using their templates was a bit challenging, but [sensitive content hidden] from customer support was very responsive and assisted with everything. I do wish the direct add feature had more automated emails. I switched to Referral Rock from a previous service due to poor communication. With the previous service, we had four onboarding calls where we had to repeatedly explain our needs and processes. In contrast, Referral Rock excelled in communication. They liaised with the sales rep and were ready to assist us from the first onboarding call.

      July 29, 2024

    • Ashley Williams

      Real-Time Monitoring and Affordable Referrals with Referral Rock

      it allows us to monitor the progress of our referrals in real-time. The affordability of Referral Rock is a major plus

      July 23, 2024

    • Logan

      Referral Rock: Transforming Tasks from Days to Minutes

      tasks that used to take us days are now completed in minutes. The ease of use of Referral Rock is commendable

      July 15, 2024

    • Noah Smith

      Referral Rock: Empowering Informed Decision-Making with Automation

      it provides insightful data that helps us make informed decisions. The automation capabilities of Referral Rock have saved us countless hours

      July 7, 2024

    • Kathleen J

      Effortless Navigation and Exceptional Tracking: A Referral Rock Review

      even our less tech-savvy team members have found it easy to navigate. The tracking feature in Referral Rock is excellent

      June 30, 2024

    • Maelle G

      Exceptional Value and Commitment: A Review of Referral Rock's Feature-Rich Solution

      it offers great value for money considering its extensive features. Lastly, the continuous updates and improvements made by the Referral Rock team show their commitment to providing a top-quality product.

      June 24, 2024

    • Susan

      Tailored Software with Beneficial Reporting in Referral Rock

      we've been able to tailor the software to fit our specific needs. The reporting feature in Referral Rock is highly beneficial

      June 17, 2024

    • Stephanie

      Effortless Customer Experience!

      I had a fantastic overall experience with Referral Rock. Their customer service was top-notch and my account manager was incredibly helpful and knowledgeable about the product. I particularly loved how easy it was for customers to sign up with just a single click and use their dashboard link to check their stats. Our goal was to make the process as seamless as possible for the referring member and Referral Rock certainly accomplished that. We did have to host the landing page within Referral Rock for tracking purposes, which wasn't ideal, but it was the only way to make it work with our system. We chose Referral Rock because they were the first company to ask about our funnel flow in the initial discovery meeting. Plus, the integration seemed simpler and it seemed to be more cost-effective than other platforms.

      June 11, 2024

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