What is Recurly?
Pros from reviewers
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Ease of use: Recurly is praised for its user-friendly interface and straightforward setup, making it easy for users to manage their billing and subscriptions
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Useful features: Recurly provides a range of useful features such as the ability to send customized discounts, create plans, adjust renewal dates, process manual payments, send invoices, set up alerts, personalize invoices, and offer credits.
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Excellent customer support: Users have highlighted the responsive and knowledgeable customer support team, who are quick to answer queries and provide solutions
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Customizable subscription options: Recurly allows businesses to reach a wider customer base with customizable subscription options like annual, prepaid, and variable month plans, beyond just monthly plans
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Enhanced billing management: Recurly offers excellent settings that allow users to access only the necessary information and restrict access to the rest, enhancing billing management and ensuring privacy
Cons from reviewers
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Clunky integration with GoCardless: Although not directly attributed to Recurly, some users have experienced difficulties with the integration of GoCardless, describing it as somewhat clunky
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Limited customization in reporting: Some users have expressed a desire for more customization options in the reporting feature, finding it somewhat unintuitive and lacking in guidance
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Limited access for non-admin users: Non-admin users have reported limited access to certain data necessary for customer support, such as the ability to view add-on products and detailed reports.
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Frequent requirement for new passwords: Some users have found the frequent need to generate new passwords inconvenient, despite understanding the security reasons behind it
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Automatic log-out feature: Some users have found the automatic log-out feature, which activates after 15 minutes of inactivity, to be inconvenient
Main features
Starting Price
Free Plan
Revenue recognition
Analytics and reporting
Dunning management
Seamless integration
Customizable billing models
Starting Price
N/A
Free Plan
No
Revenue recognition
Analytics and reporting
Dunning management
Seamless integration
Customizable billing models
How Recurly compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Recurly best for according to our reviewers?
Businesses with complex billing needs: Recurly is suitable for businesses that have complex billing needs, as it offers a variety of customizable subscription options, including annual, prepaid, and variable month plans. It also provides an invoicing feature that allows businesses to close deals without needing upfront credit card information
Businesses seeking a reliable subscription management platform: Recurly is a reliable subscription management platform that serves over 2200 businesses. It is user-friendly and straightforward to use and set up, although some users have reported a complex onboarding process.
Sales teams: Recurly is useful for sales teams as it allows them to easily review customer billing information, subscriptions, and coupons or discounts, and make necessary adjustments. However, non-admin users may have limited access to some data needed to support customers
Businesses concerned with data privacy: Recurly is ideal for businesses that value their clients' personal information privacy. It offers settings that allow users to access only the necessary information and restrict access to the rest. It also provides time and date stamped records, which make it easier to locate the data needed for payments and billing issues
Customer service teams: Recurly is beneficial for customer service teams as it allows them to assist customers and provide information without needing help from the Finance team for general billing inquiries or issues. It also provides a transaction feature that enables teams to verify the status and errors of the card on file or before it's stored in the system
Recurly Reviews
4.5
Recurly rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.4
Likelihood to recommend
4.3
Features
21 Recurly Reviews
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Ruth Smith
Wholeheartedly Endorsing Recurly
I value the support from the Recurly team, they're incredibly helpful and I'd be lost without them. I haven't used other programs for comparison, but I feel Recurly fulfills most of our needs. I'm fond of its design and user-friendly interface. However, I wish there was more customization in terms of reporting and I find it somewhat unintuitive. I miss having tooltips to guide me through the software. Even though there's a Help section and FAQ, it takes time to find the information I need. The vendor responded positively to my feedback and suggested I check the documentation for improvements in reporting features.
August 27, 2024
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Jessica N
Effortless Operation with Recurly
In the end, I decided to leave Recurly. I attempted to negotiate a better deal on the Enterprise plan with their Customer Success manager, but they didn't seem to understand that I was considering other options. They didn't appear interested in keeping me as a customer, so I left. I did appreciate the system's reliability - it always worked and we never had any complaints from customers about invoices or payments. However, it took them a long time to implement direct debit. The vendor responded to my departure with disappointment and acknowledged their shortcomings. They noted that Recurly serves over 2200 businesses with their subscription management platform and are always open to improvement. They invited me to contact their support email if I need help in the future and wished me well.
August 17, 2024
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Sharon F
Optimizing Marketing Strategies with Recurly's Analytics Capabilities
As a marketing manager, I appreciated Recurly's analytics capabilities. The ability to track key metrics like customer lifetime value and churn rate helped us optimize our marketing strategies
August 12, 2024
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Helen E
Streamlining Promotional Offers: Boosting Sales with Recurly
As a sales executive, I loved how Recurly made it easy to create and manage promotional offers. This feature helped us attract new customers and increase sales
August 3, 2024
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Emily Brown
Simplifying Your Billing Process!
Overall, I find Recurly to be a highly useful and organized software for managing billing and purchase issues. I particularly value the transaction feature, which enables me to verify the status and errors of the card on file or before it's stored in the system. It offers detailed information about any errors encountered and proposes solutions. The software also provides other features like the card update tab, activities, and a list of orders/invoices. One aspect I don't particularly like is the automatic log-out feature if I'm inactive for more than 15 minutes due to the software's security system. It's not a major problem, but it can be inconvenient at times. The vendor responded positively to my feedback, inviting me to share if there's anything they can do to enhance my experience. They responded in February 2023.
July 29, 2024
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Rachel C
Premier Choice for Streamlined Recurring Billing
I value my clients' personal information privacy and am meticulous with my billing procedure. Recurly offers excellent settings that allow me to access only the necessary information and restrict access to the rest. It has greatly enhanced my billing management. Once I understood how to use it, it became incredibly easy! Essentially, I can obtain all the information I need with just a couple of clicks. I also appreciate the time and date stamped records, which make it easier for me to locate the data I need for payments and billing issues. The only downside to Recurly is its requirement for me to frequently generate new passwords. Apart from that, it's perfect. I appreciate the vendor's responsiveness and their willingness to improve my experience if possible.
July 20, 2024
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Alexis M
Recurly: Impressive Scalability for Growing Businesses
As an operations manager, I found Recurly's scalability impressive. The software easily adapted to our growing business needs without compromising performance or reliability
July 16, 2024
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David Garcia
Recurly's Reporting: A Game-Changer for Business Owners
As a business owner, I was impressed by Recurly's comprehensive reporting capabilities. The detailed insights into customer behavior and revenue trends helped us make informed strategic decisions
July 7, 2024
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Scott C
Recurly's Seamless Integration Boosts Efficiency for Project Manager
As a project manager, I appreciated Recurly's seamless integration with our existing CRM and accounting systems. It streamlined our workflow and improved efficiency
July 2, 2024
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Hollis S
Unsatisfactory Customer Service Experience
I find Recurly's interface satisfactory and its integration functionality commendable, though it does experience occasional glitches. I was let down by their customer service, which charged us thousands for a single bill collection. Despite raising this issue multiple times, we were shuffled between five different customer support representatives and ultimately told our request would not be addressed. After being a customer for over three years, it's disheartening to feel exploited in this manner. The vendor did respond, acknowledging our concern and expressing their commitment to improvement. They encouraged us to contact their support email if we still require help.
June 23, 2024
