What is New Relic?
Pros from reviewers
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Server monitoring and notification system: The software provides server monitoring tools that, coupled with an effective notification system, alert users immediately when a pre-set condition is met. This feature has proven essential in preventing potential issues and ensuring smooth operations.
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In-depth insights: New Relic provides comprehensive insights into application performance, including information about garbage collection, heap, memory allocations, object allocations, and more. These insights are crucial for optimizing application performance and identifying bottlenecks.
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Integration capabilities: The software integrates well with various technology stacks and other monitoring tools, enabling users to monitor pressing issues in their software and swiftly address them before they impact customers.
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Error tracking and bug monitoring: New Relic is useful for error tracking, bug monitoring, and API supervision, helping users detect problems early, optimize queries, and manage slow endpoints. This feature is particularly beneficial in maintaining the performance and reliability of applications.
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Real-time application monitoring: New Relic offers real-time app monitoring, allowing users to view current traffic, check for slow APIs, and identify their causes. This feature is particularly useful for detecting and addressing performance issues promptly.
Cons from reviewers
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Issues with session management: Users have reported problems with New Relic's login session system. The system requires frequent logins and manual session management, which can be frustrating and time-consuming.
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High cost: Many users find New Relic to be quite expensive, especially for small businesses or individual developers. The cost can be prohibitive, particularly when the usage is infrequent or for specific troubleshooting purposes
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Complex setup and configuration: Setting up and configuring New Relic can be challenging, especially for legacy applications. This complexity can be a barrier for users who are not highly technical or do not have extensive experience with such tools
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Poor customer support: Numerous users have reported dissatisfaction with New Relic's customer support. They have experienced slow response times, lack of resolution, and difficulty in reaching support via email or through the website
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Inadequate user interface: Some users find New Relic's user interface to be not very straightforward or intuitive. This can make it challenging for administrators and developers to fully utilize the tool, leading to a steep learning curve
Main features
Starting Price
Free Plan
Integrations
Dashboards and visualizations
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
Starting Price
N/A
Free Plan
No
Integrations
Dashboards and visualizations
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
How New Relic compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Datadog and New Relic are two leading platforms in the observability and monitoring space, each offering unique features designed to cater to different user needs. Both are powerful tools for IT operations and developers, but they have distinct focuses and functionalities that may influence your choice.
Datadog is known for its comprehensive monitoring capabilities, particularly its emphasis on infrastructure monitoring, log management, and real-time analytics. It provides a unified platform that integrates metrics, traces, and logs, enabling users to gain deep visibility into their entire tech stack. Datadog excels in environments that require detailed infrastructure monitoring, making it a strong choice for organizations with complex, distributed systems. The platform also offers robust integrations with a wide array of cloud services and third-party tools, enhancing its flexibility and scalability. Datadog's customizable dashboards and alerting features further allow users to...
Who is New Relic best for according to our reviewers?
Enterprise Companies: These users value New Relic's ability to provide detailed analysis and insights into problematic code, helping them identify and address issues swiftly. They find the software expensive, especially when used infrequently for troubleshooting
Dissatisfied Customers: This group has had negative experiences with New Relic, citing issues with customer support, login sessions, and pricing. They find the software overpriced, the customer support lacking, and the login session system frustrating.
IT Operations Teams: This group uses New Relic to monitor the performance of their infrastructure and applications. They value the software's ability to provide in-depth insights into various parameters such as Appdex score, RPM, and others, which are crucial in identifying and optimizing bottlenecks
Small Business Owners: These users appreciate the affordability of New Relic and its range of features, including incidents and alerts. However, they find the software costly and the charts lacking in depth
Software Developers: These users utilize New Relic for real-time application performance monitoring (APM) and server monitoring. They appreciate the notification system that alerts them of any issues, helping them maintain the performance and reliability of their applications
New Relic Reviews
4.1
New Relic rating
4.0
Ease of use
4.0
Customer service
3.9
Value for money
4.2
Likelihood to recommend
4.5
Features
27 New Relic Reviews
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Delphine G
Efficient and Professional Experience with New Relic
I recently ended an annual contract with New Relic, and to my surprise, they were quick to process my request. They promptly settled my account, charging me for the term, which I found to be very efficient. Their swift response and clear-cut policies are commendable. I would highly recommend them for their straightforward and professional approach.
May 20, 2024
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Justin S
New Relic: A Powerful Tool for In-Depth Data Analysis and Website Success
New Relic is an incredibly powerful tool that has the potential to be a game-changer. The pricing may seem a bit steep, but considering the depth of data it provides, it's a worthy investment. The customer support system is unique, focusing on a community-based forum rather than traditional ticketing. This encourages users to share their experiences and solutions, fostering a sense of community. I was particularly impressed by the sales team, especially one representative who went above and beyond, stepping into the role of tech support to assist us. This level of dedication is commendable and speaks volumes about the company's commitment to its customers. The setup process can be a bit challenging, but it's a testament to the software's robustness. It's not just a tool for anyone; it's a tool for those who are serious about understanding their data. The Basic User access may seem limited, but it's a great starting point for those who are new to the platform. For those who need more, the Full User Access is available at an additional cost. Yes, it's an extra $99, but the wealth of information it unlocks is invaluable. It's like having a personal detective, digging through your data to find the root cause of any issue. It's a small price to pay for such a powerful tool. The data provided by New Relic is comprehensive and insightful. It's like having a roadmap to your website's performance. With the right plan, you can easily share this information within your team, fostering collaboration and problem-solving. In my opinion, the value provided by New Relic far outweighs the cost. It's a tool that empowers you to understand your website like never before. It's not just a software, it's an investment in your website's success.
May 13, 2024
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Holden G
Improved UI/UX and Pricing, but Deployment Proves Challenging
I evaluated NewRelic a few years ago but found it too complex and unstable, with complicated and unpredictable pricing. I recently gave it another try and was pleasantly surprised by improvements in pricing transparency and UI/UX, but only with the "new" design. However, deployment was a nightmare. Despite having a simple infrastructure (Linux + PHP + MySQL + Node), the agent installation was buggy and several services weren't properly discovered. I had to manually install the MySQL agent and found the guide outdated. Even after successful installation, I didn't receive any MySQL-related data. After these issues, I decided to leave NewRelic, only to find that I couldn't close my account online. I had to navigate a knowledge-base and request assistance from a moderator, as there was no access to a Support ticket system. I believe NewRelic has attempted to revamp their product but they're still suffering from years of product additions/modifications.
May 7, 2024
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Xiomara S
Intuitive User Interface of New Relic
The user interface of New Relic is intuitive and easy to navigate, making it simple for me to find the information I need
April 27, 2024
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Frank Miller
Spot the Problem Before Your Client Does
Together with Zabbix, I find that New Relic enables us to identify and address issues on our production servers more swiftly. The insightful reports it offers assist us in evaluating the effectiveness of our updates. We can determine if an update has fixed the performance problem it was meant to address and carry out a long-term analysis of our codebase. The software's integration with our technology stack allows us to monitor the most pressing issues in our software. Moreover, its integration with Zabbix enables us to push errors to our OPS team communication channels and resolve problems before our customers notice and report them to support. I have no specific complaints, as New Relic does an excellent job of monitoring KPIs for our SaaS app.
April 21, 2024
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Victoria F
New Relic's Alerting Feature: A Game-Changer
The alerting feature in New Relic is fantastic - it keeps me updated on any potential problems before they escalate
April 16, 2024
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Kyle Martinez
Experiencing the Thrill of Data Management with New Relic
The New Relic website is quite an experience! I receive daily emails from them, which shows their commitment to keeping me informed about my data usage. They even offer 1-1 calls for assistance, which is a great personal touch. Their documentation is always evolving, keeping pace with their constantly updated system - it's like a new adventure every time I log in. The data graphs are absolutely stunning, and I eagerly look forward to viewing them each month. It's like a monthly treat for my data-loving soul! They also keep me on my toes with their promises of data management and editing features upon signing up. It's like a treasure hunt, and I'm excited to explore more. And let's not forget about the NRQL - it's like a secret code that adds an element of mystery and intrigue to the whole experience. All in all, New Relic is a thrilling ride for anyone who loves data and constant innovation!
April 13, 2024
