What is New Relic?
Pros from reviewers
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Server monitoring and notification system: The software provides server monitoring tools that, coupled with an effective notification system, alert users immediately when a pre-set condition is met. This feature has proven essential in preventing potential issues and ensuring smooth operations.
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In-depth insights: New Relic provides comprehensive insights into application performance, including information about garbage collection, heap, memory allocations, object allocations, and more. These insights are crucial for optimizing application performance and identifying bottlenecks.
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Integration capabilities: The software integrates well with various technology stacks and other monitoring tools, enabling users to monitor pressing issues in their software and swiftly address them before they impact customers.
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Error tracking and bug monitoring: New Relic is useful for error tracking, bug monitoring, and API supervision, helping users detect problems early, optimize queries, and manage slow endpoints. This feature is particularly beneficial in maintaining the performance and reliability of applications.
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Real-time application monitoring: New Relic offers real-time app monitoring, allowing users to view current traffic, check for slow APIs, and identify their causes. This feature is particularly useful for detecting and addressing performance issues promptly.
Cons from reviewers
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Issues with session management: Users have reported problems with New Relic's login session system. The system requires frequent logins and manual session management, which can be frustrating and time-consuming.
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High cost: Many users find New Relic to be quite expensive, especially for small businesses or individual developers. The cost can be prohibitive, particularly when the usage is infrequent or for specific troubleshooting purposes
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Complex setup and configuration: Setting up and configuring New Relic can be challenging, especially for legacy applications. This complexity can be a barrier for users who are not highly technical or do not have extensive experience with such tools
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Poor customer support: Numerous users have reported dissatisfaction with New Relic's customer support. They have experienced slow response times, lack of resolution, and difficulty in reaching support via email or through the website
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Inadequate user interface: Some users find New Relic's user interface to be not very straightforward or intuitive. This can make it challenging for administrators and developers to fully utilize the tool, leading to a steep learning curve
Main features
Starting Price
Free Plan
Integrations
Dashboards and visualizations
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
Starting Price
N/A
Free Plan
No
Integrations
Dashboards and visualizations
Application performance monitoring (APM)
Infrastructure monitoring
Error tracking
How New Relic compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Datadog and New Relic are two leading platforms in the observability and monitoring space, each offering unique features designed to cater to different user needs. Both are powerful tools for IT operations and developers, but they have distinct focuses and functionalities that may influence your choice.
Datadog is known for its comprehensive monitoring capabilities, particularly its emphasis on infrastructure monitoring, log management, and real-time analytics. It provides a unified platform that integrates metrics, traces, and logs, enabling users to gain deep visibility into their entire tech stack. Datadog excels in environments that require detailed infrastructure monitoring, making it a strong choice for organizations with complex, distributed systems. The platform also offers robust integrations with a wide array of cloud services and third-party tools, enhancing its flexibility and scalability. Datadog's customizable dashboards and alerting features further allow users to...
Who is New Relic best for according to our reviewers?
Enterprise Companies: These users value New Relic's ability to provide detailed analysis and insights into problematic code, helping them identify and address issues swiftly. They find the software expensive, especially when used infrequently for troubleshooting
Dissatisfied Customers: This group has had negative experiences with New Relic, citing issues with customer support, login sessions, and pricing. They find the software overpriced, the customer support lacking, and the login session system frustrating.
IT Operations Teams: This group uses New Relic to monitor the performance of their infrastructure and applications. They value the software's ability to provide in-depth insights into various parameters such as Appdex score, RPM, and others, which are crucial in identifying and optimizing bottlenecks
Small Business Owners: These users appreciate the affordability of New Relic and its range of features, including incidents and alerts. However, they find the software costly and the charts lacking in depth
Software Developers: These users utilize New Relic for real-time application performance monitoring (APM) and server monitoring. They appreciate the notification system that alerts them of any issues, helping them maintain the performance and reliability of their applications
New Relic Reviews
4.1
New Relic rating
4.0
Ease of use
4.0
Customer service
3.9
Value for money
4.2
Likelihood to recommend
4.5
Features
27 New Relic Reviews
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Stephanie
New Relic: Leading the Industry with Continuous Updates and Innovative Features
The constant updates and new features added to New Relic show their commitment to stay ahead in the industry.
October 7, 2024
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Kelly E
Experiencing New Relic: Newsletters and Customer Service
I've been using New Relic software and I must say, their regular newsletters are quite informative and I receive them almost daily! However, I'm still eagerly awaiting a response to my customer email. I'm sure they're just as prompt with their customer service as they are with their newsletters!
September 30, 2024
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Rebecca
Exceptional Depth of Insight: New Relic Monitoring Tool Review
I've used many monitoring tools, but the depth of insight provided by New Relic is exceptional
September 23, 2024
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Gregory S
Instrumental Reports: New Relic's Impact on Decision-Making
The detailed reports generated by New Relic have been instrumental in our team's decision-making process
September 16, 2024
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Christina F
Appreciating New Relic's Secure Login Session System and Potential for Enhancement
I'm really impressed with New Relic's commitment to security with their login session system. Every time I open my browser, I get to log in again, ensuring that my account is always secure. Occasionally, I encounter a page that says Active session limit reached, which means I have to manually delete one of the previous three sessions to continue. Their support team explained that this unique session handling is for security reasons, which I appreciate. My browser sets the cookies expiration time to session, which lasts until I close it. However, the server keeps all sessions until they're manually deleted and limits their number. This essentially gives me control over my session management, which is a great feature. When I reached out to their support, they confirmed that this is a feature and suggested that I manually log out from the webpage before closing the browser. This is a good practice to ensure the security of my account, and I appreciate their advice. In my view, New Relic has a great opportunity to enhance this feature. If they maintain the login requirement on each browser restart and the session limit, they could automatically close the oldest session. If the browser detects that the session has been closed, it could display a warning and then redirect the user to the front page. This would make the user experience even smoother while maintaining the high level of security. I'm excited to see how they continue to innovate in this area!
September 7, 2024
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Patrick N
Top-tier Real-time Application Monitoring with New Relic
I've had an excellent experience with New Relic, using it for real-time monitoring of my product. It gives me valuable real-time insights about my product. New Relic has a wide range of features that are beneficial for my business, including real-time monitoring, proactive alerts, customizable dashboards, robust performance metrics, transaction tracing, and integration capabilities. These features allow me to deeply understand application performance, troubleshoot issues effectively, optimize performance, and improve user experience. New Relic's emphasis on real-time visibility, comprehensive data collection, and proactive monitoring helps me identify and address potential issues quickly, improving application reliability and customer satisfaction. The only downside I've experienced is the complexity of setting up and configuring the tool for legacy applications. Apart from that, I can't think of any negatives.
September 2, 2024
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Dylan Jones
Exceptional Customer Support Experience with New Relic
I'm genuinely impressed with New Relic's customer support. They take their time to thoroughly investigate issues, ensuring they provide the most effective solution. I'm currently anticipating a resolution, and I appreciate their meticulous approach. They even have a unique way of handling emails, which keeps me intrigued.
August 26, 2024
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George J
New Relic: Real-Time Data for Swift Issue Resolution
As a software developer, I appreciate how New Relic provides real-time data, helping me to quickly identify and resolve any issues
August 19, 2024
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Douglas
Optimize Your App with NewRelic's Comprehensive Monitoring
I am utilizing NewRelic to monitor the performance of my application. It's an outstanding tool with a plethora of features, even in its free version. However, for larger applications, an upgrade may be required. The most impressive aspect of this software is its capacity to provide in-depth insights. It has a 'VM' feature that provides information about garbage collection, heap, memory allocations, object allocations, and more. Error insights and alerts keep me informed about the current status of my application. The mobile app is also quite useful, offering the same features, allowing me to receive insights directly on my phone even while on the move. Parameters such as Appdex score, RPM, and others are crucial in identifying and optimizing bottlenecks. It also shows which database query is taking more time and which part of my application is more time-consuming, aiding me in creating a more efficient application. Occasionally, the metrics provided in the VM section appear incorrect, but a hard refresh of the page usually fixes this issue.
August 11, 2024
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Larry Smith
An Excellent Resource for Monitoring Your App's Performance
I consider New Relic to be one of the top tools for monitoring my app's performance. It's beneficial in evaluating the performance of different APIs and can pinpoint which API is causing my system to slow down, signaling an urgent need for optimization. It also helps identify which front-end page is slowing down my app by measuring the page's load time. However, I find the bar charts to be confusing due to a lack of clear definitions.
August 4, 2024
