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Document360 Reviews

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4.8 (20 reviews)

Document360 is a robust knowledge base platform aimed at enhancing customer support and internal collaboration. It enables businesses to easily create, collaborate, and publish a self-service knowledge base for customers and staff. Key features include content management, version control, analytics, and multi-language support. It is particularly beneficial in reducing support tickets and improving user experience.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Document360?
  • 04How Document360 compare to similar software?
  • 05Who is Document360 best for according to our reviewers?
  • 06Document360 Reviews

What is Document360?

Document360 is a cloud-based knowledge base software that enables businesses to create, collaborate, and publish a self-service knowledge portal for their customers and employees. It features a category manager, versioning, advanced analytics, and third-party integrations. Users can create detailed articles with images, videos, and code snippets using the markdown editor. The software has an AI-powered search function for quick information retrieval and role-based user access control for secure content management. Document360 supports multiple languages and can be customized to match your brand. It can be integrated with other tools via its robust API. It is particularly useful for customer support, helping to reduce support tickets and improve customer satisfaction.

Pros from reviewers

  • Easy implementation and usage: Document360 is praised for its simplicity and ease of use, making it a straightforward solution for creating and managing both internal and external documents

  • Excellent design for writers and authors: Document360 provides a well-structured platform that simplifies the creation of a multi-product knowledge base, delivering an excellent experience for writers and authors

  • Outstanding customer service: Users have highlighted the exceptional customer service provided by Document360, demonstrating their dedication to delivering value to their customers.

  • Smart and suggested searches: The software offers intelligent search capabilities, similar to Google, which assists in quickly finding the most relevant help articles, particularly useful for internal documents

  • Analytics and traffic tracking: The software allows users to track the traffic on various pages, identifying areas that need improvement. This feature demonstrates Document360's commitment to distinguishing their product from other knowledge base platforms

Cons from reviewers

  • Complicated cancellation process: Document360 requires a Zoom meeting to cancel your subscription, making it difficult to cancel without providing a justification

  • No negative feedback mentioned: The reviews provided do not mention any specific drawbacks or areas for improvement in the software, which could indicate a lack of critical evaluation or possible bias

  • Potential overemphasis on internal use: Many of the reviews highlight the benefits of Document360 for internal documentation, which could suggest that it may not be as well-suited for external or customer-facing applications.

  • Lack of comparative analysis: The reviews do not compare Document360 with other similar software, making it difficult to assess its relative strengths and weaknesses

  • Limited free trial: Although Document360 offers a free trial, it is only for a certain period, which may not be enough time for some users to fully evaluate the software

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Main features

Starting Price

$149

/ month

Free Plan

Yes

AI-powered content creation and management

Comprehensive article creation

Customizable and multilingual support

Cloud-based platform

Role-based user access control

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Guru and Document360 both provide robust platforms for managing organizational knowledge, but their focus and feature sets differ significantly, catering to distinct needs. Guru specializes in delivering real-time, contextual information directly within your team's workflow. It's designed for internal teams, particularly in sales, support, and customer success, who need easy access to verified knowledge at the point of use. Guru provides features such as knowledge verification, browser extensions, Slack integration, and AI-driven suggestions, all of which enhance productivity by reducing time spent searching for information. If you need a tool that delivers internal knowledge on-demand and integrates seamlessly with your team's existing tools, Guru may be the ideal solution.


Document360, in contrast, is a dedicated knowledge base platform focused on creating well-structured content for both internal and external audiences. Its feature set includes rich content authoring, version...

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Document360

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Document360 and Confluence are two top-tier knowledge management platforms, each catering to different organizational needs. Understanding their key differences will help you decide which solution fits best with your business requirements.


One of the main distinctions between Document360 and Confluence lies in their core focus. Document360 is a specialized knowledge base platform designed primarily for creating structured, self-service documentation. Its clean, intuitive interface simplifies content creation, categorization, and version control, making it ideal for teams focused on developing product documentation, user manuals, and help centers. The platform is purpose-built for companies needing a robust, stand-alone knowledge management solution with powerful features such as role-based access, in-depth analytics, and multi-language support.


Confluence, developed by Atlassian, is more of a general-purpose collaboration tool. While it can be used to manage knowledge bases, its...

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Bloomfire and Document360 are powerful knowledge management platforms, each providing unique features to enhance knowledge sharing, content organization, and team collaboration. Understanding their differences can help you decide which solution best fits your organization's needs.


Bloomfire is a highly interactive knowledge management tool designed to centralize company information and facilitate easy access for all team members. It is known for its intuitive user interface and powerful search capabilities, leveraging AI to deliver relevant content. Bloomfire's strengths lie in its community-focused features, such as Q&A, content commenting, and user engagement metrics, making it ideal for teams that value collaborative knowledge sharing and quick access to information. Its focus on simplifying content discovery and encouraging user contributions makes Bloomfire particularly suitable for customer support, sales enablement, and teams seeking a dynamic, socially-driven...

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Document360

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Who is Document360 best for according to our reviewers?

  • Internal Documentation Teams: These are teams within an organization that need to create, manage, and share internal documents. Document360 is easy to implement and use, offering smart and suggested searches for quick assistance

  • Content Writers and Authors: Document360 provides an excellent experience for writers and authors, simplifying the creation of a well-structured, multi-product knowledge base. It offers a free trial period to determine if it meets their needs

  • SaaS Companies: Companies offering Software as a Service (SaaS) products can use Document360 to assist customers with recurring questions. It helps decrease ticket volumes and enables 24/7 customer support.

  • Customer Support Teams: These teams can use Document360 to create external documents for customers. The software offers a range of useful features, making it a feature-rich solution for customer support

  • Analytics Teams: Teams that need to track traffic on various pages can use Document360 to identify areas of improvement. The software's recent enhancements to its Analytics demonstrate its commitment to delivering value

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    Document360 Reviews

    4.8

    Document360 rating

    20 Document360 Reviews

    4.8 (20 reviews)
    Leave a review
    • Nathan Rodriguez

      Top-notch, User-friendly Tool for Knowledge Base - Document36

      I find Document36 to be a simple yet powerful tool for managing a knowledge base. Its user-friendly approach makes it easy for everyone to understand and use. It's also great for safely storing and sharing information with my team.

      June 10, 2024

    • Andrea S

      Strong Analytics, Exceptional Customer Support, and Seamless Integration with Document36.

      I am able to track the traffic on various pages using Document36, identifying which ones need improvement. It's evident that they are striving to distinguish their product from other knowledge base platforms. Their recent enhancements to their Analytics demonstrate their hard work and commitment to delivering value to their customers. Additionally, their customer service is outstanding.

      June 3, 2024

    • Frances E

      Excellent Tool for Knowledge Base Management

      I appreciate Document36 for its design that delivers an excellent experience for writers and authors. It simplifies the creation of a well-structured, multi-product knowledge base. I can use all its features for free for a certain period to determine if it meets my needs. It provides the tools necessary for an exceptional end-user experience.

      May 25, 2024

    • Jason C

      Version Control in Document360: A Project Manager's Perspective

      As a project manager, I appreciate the version control feature in Document360. It allows us to keep track of all changes made to our documents, ensuring accuracy and consistency

      May 20, 2024

    • Marilyn C

      Feature-Rich Document36 Software Review

      I find Document36 to be a highly feature-rich software that meets my expectations. It's easy to implement and simple to use. It offers a range of useful features, allowing me to create both internal documents for employees and external documents for customers.

      May 11, 2024

    • Kayla E

      Improved Documentation Process with Intuitive Interface and Robust Features

      its intuitive interface and robust features have significantly improved our documentation process. The ability to easily create, edit, and organize articles has streamlined our workflow

      May 4, 2024

    • Shirley Martinez

      Highly Endorsed Software for Self-Service Support Creation

      I highly recommend Document36 software, depending on your needs. It's easy to implement and simple to use. It offers smart and suggested searches, similar to Google, for quick assistance, helping us find the most relevant help articles. This is particularly useful for internal documents. Document36 is a great choice and provides real value for money to keep our knowledge base operational for internal use.

      April 30, 2024

    • Paul J

      Exceptional Knowledge Base Management with Document360

      I have found Document360 to be an exceptional tool for knowledge base management

      April 21, 2024

    • Madison

      Document36's Unique Cancellation Process: A Focus on Customer Feedback and Improvement

      I absolutely love that Document36 requires a Zoom meeting to cancel your subscription! It's such a unique approach that ensures they value customer feedback. It's a fantastic opportunity to share your experiences and potentially help improve the platform for future users. It's not just about cancellation, it's about communication and growth!

      April 15, 2024

    • Tobin S

      Incredibly Beneficial Software

      We were looking for an internal knowledge base solution that offered more than a typical shared drive or wiki site. Document36 has boosted our employee productivity by providing quick and direct access to necessary resources.

      April 14, 2024

    11 to 20 of 20 results

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